Lanten Reviews & Product Details

What is Lanten? Lanten is an AI-powered WhatsApp Business–based tenant communication and workflow automation platform for landlords and property managers. It centralizes resident messaging, routine reminders, and maintenance triage inside WhatsApp while giving teams shared inbox controls, auditability, and task routing aligned to property operations. Lanten is used globally by letting agents, block managers, and build‑to‑rent operators who want to meet tenants where they already are (WhatsApp) without relying on personal numbers or ad‑hoc spreadsheets. Tenants continue using regular WhatsApp; the management side runs through a verified WhatsApp Business profile connected to Lanten. Typical use cases include rent reminders and receipts, inspection scheduling, renewals, arrears follow‑ups, maintenance intake and status updates, document requests, and broadcast notices (e.g., lift outages or water shut‑offs) to defined resident segments. The platform provides structured prompts and templates so teams can standardize messages, reduce response times, and hand off conversations with context. Rules can schedule messages, label threads, and escalate tasks to owners or contractors. A shared activity log and role‑based access support oversight across portfolios and shifts. Lanten is designed to support GDPR compliance with opt‑out handling, data retention controls, and a clear separation between personal and business messaging. Deployment is cloud‑based and requires a WhatsApp Business number. Lanten offers API and webhook options to connect with property management or maintenance systems for ticket creation and status syncing. Pricing is based on the number of managed contacts (tenants), with monthly or annual plans and a 14‑day free trial. Key capabilities - WhatsApp‑native shared inbox: Multi‑user access to one business profile with labels, assignments, internal notes, and audit trails. - Automation & schedules: Template‑driven prompts for rent, renewals, inspections, and arrears; timed sends, SLAs, and escalation rules. - Maintenance intake & routing: Guided issue reporting, automatic categorization, and task routing to the right team or vendor. - Broadcasts & segments: Targeted announcements to buildings, units, or custom groups with opt‑out controls and delivery reporting. - Security & compliance features: Role‑based permissions, retention settings, consent tracking, and data export to support GDPR obligations. Software categories (fit): Tenant Communication Software; Property Management Communication; Customer Messaging Platforms; Conversational Support for Real Estate.