Ability to customize and modify campaigns to your organization's needs.

Reporting is getting better but would like more customization and filtering capabilities.

Easier integration with external training tools such as Vector Solutions to tie business required training to KB4 and show completion status in both.

Helping non-IT employees to understand the need to be cyber security aware, especially those employees who do not often use the computer but could impact the business if they were to click malicious links without understanding the impact.

It offers a good variety of short to medium length courses that are up-to-date with current state of network security. The web interface is easy to use for end users and easy to manage for administrators. Setting up users is as easy as importing a CSV or linking to the Active Directory. Training campaigns are easy to set up. Testing is effective. Once you get the campaigns and tests scheduled, they run on their own, collecting data and generating reports. Overall, it's very low maintenance for an admin to keep a company's security awareness training going on KnowBe4

There is nothing I don't like about this platform.

Since we are in the utility sector, security is of the utmost importance to us. Many of our employees are not technology-savvy therefore need a lot of repetitive training and ongoing continuing education to maintain security awareness and develop skills to identify and counter cyber threats. KnowBe4 provides a great solution to address our issues. Since implementing the program, our phish-prone score has drop significant from above the industry average at the time of baselining to well below it at present.

The real-world examples the KnowBe4 phishing emails provide to our employees. They very much resemble real phishing attacks.

Nothing so far! We really don't have anything to complain about.

Reducing the chances of our employees clicking real phishing emails.

KnowBe4 is cost effective, provides balanced solutions/material, and has great costumer service.

Some material is not easily integrated with LMS platforms.

scheduled and business unit tailored phishing. our users are much more security and cyber safety aware.

There is a wide variety of topics and modules.

A lot of the information is repetitive and doesn't seem to be updated regularly.

Compliance needs, addressing the human element as the most vulnerable piece

The number of various topics to choose from. That and the range: Videos, games, posters, newsletters, Phishing, and training campaigns. Also, The Inside Man is the best series ever and I can't wait for Season 4 to come out!

Not being able to create your own phishing or email campaign, draft it and use it. I have a draft, but when I attempted to search for it, I wasn't able to use it.

We have seen a lot of positive feedback from all departments across our organization. We sent out a training campaign, which was optional and employees were wanting to gain access to KnowBe4 and complete it!

Easy to setup and use. Training campaigns can be as easy or complicated as you want them to be.

Some automation for testing schedules would be better.

Employees are your weakest link so training them to recognize scams and phishing attacks is priceless!

Phishing templates. / automation / coordination of phishing results with remedial training / reporting / csv downloads for use in Power BI/ customer service,/ smart groups;

Everything in the KB4 suite works together to provide the best information security training and testing that we have ever used.

The little I have found fault with in the past was satisfactorily addressed and no longer exists. There is nothing I currently dislike.

I can't provide a comparison to KB4 competitors because I have only used KB4. However, I can say that I have been 100% pleased with the product, the rate of feature additions, the relationship to the company, and the support they provide on an ongoing basis. I haven't looked at anyone else because I don't have any unmet need.

Administering and managing annual information security training. Evaluating the state of our human shield. Identifying and reeducating risky employees. With KB4, we went in one year from a 30% phishing failure rate to < 3%.

It makes tracking training metrics easy. We know exactly who is not training for us to take action on. The phishing tests can be set to be very difficult to spot; it also gives you insight into who is a greater security risk so you can assess access limitations for that person. The broad base of topics means we can cover other training besides IT. Our employees find it easy to use and understand.

No way to make a direct auto updating connection between your organization's email and KnowBe4 without Azure P1/P2 level.

We have really opened some eyes regarding security and vulnerabilities of people in our organization.

It is flexible and we can use it in a way that is efficient and effective for us.

There's a lot of information and it takes a while to go through.

It allows us to bring an awareness to our employees of a major problem in a non-threatening way.