Customer Reviews - Utilities
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Verified User in Utilities
AU
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

"GREAT SEC AWARENESS PROGRAM"

What do you like best about KnowBe4 Security Awareness Training?

I love the options, features, mod store, and all the videos and options I have to share with my end users.

What do you dislike about KnowBe4 Security Awareness Training?

Not a lot of things that I dislike about knowbe4. Lots of free tools.

What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?

We use knowbe4 to give sec awareness to our users. We use this to stay away from cyber incidents and ransomeware.

MS
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic

"KnowBe4, KnowNow & Knowing What's Ahead"

What do you like best about KnowBe4 Security Awareness Training?

What I like best is its simple but direct approach - no around the corner type of product that ends you hoping for the best. What you see is what you get --- and what you see is THE BEST! KB4 also in the current trend and has the campaign ideas that are reusable in all events. Plus - they have the BEST TEAM of people during implementation period.

What do you dislike about KnowBe4 Security Awareness Training?

I do not dislike any because the Trainings/Campaigns are well thought of --- however, it would be nice if there'll be a development of dynamic Trainings where an object or image interacts when clicked. Something I thought would be fun for the users :-)

What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?

Campaigns on cybersecurity protocols & practices, along social media behavior which is very dominant in current organization now. KB4 campaigns on these areas helped a lot to broaden and expand users' security mindset.

Verified User in Utilities
AU
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

"Great Security Awareness training Tool"

What do you like best about KnowBe4 Security Awareness Training?

It's easy to implement. Easy to use, very good content, good reporting, good customer support.

What do you dislike about KnowBe4 Security Awareness Training?

For phishing campaigns, you can't use your own images.

What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?

It's improving the awareness of users about cyber security and therefore making the company safer.

Claude P.
CP
Electric Utility Engineer
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
Rating Updated ()

"KnowBe4 Security Awareness is for All Professionals"

What do you like best about KnowBe4 Security Awareness Training?

KnowBe4 Security Awareness Training helps me keep up with today's ever-changing IT/OT Cyber landscape. The training is easy to do and very informative.

What do you dislike about KnowBe4 Security Awareness Training?

There are no downsides to using KnowBe4 Security Awareness Training.

What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?

This training re-enforces the methods, ideas, do's and do nots of IT security - this is what my IT department is preaching to me also. This training is allowing me to by a very productive working because I know what security pitfalls to avoid.

TW
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

"Vast amount of options"

What do you like best about KnowBe4 Security Awareness Training?

There are multiple trainings of different variety that you can choose from. I love that you can play games instead of having boring training.

What do you dislike about KnowBe4 Security Awareness Training?

Users aren't getting manual notification emails that I send out.

What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?

Some of iur employees and board members have very limited knowledge about cyber security. This program helps us tremendously with giving them the knowledge that they need to be more preventative.

KQ
System Admininstrator
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
Rating Updated ()

"System Administrator"

What do you like best about KnowBe4 Security Awareness Training?

I think they have added more email templates wit AI driven, lots more new contents, regulatory and compliance.

What do you dislike about KnowBe4 Security Awareness Training?

Keep up with good work, when it comes to whitelisting domain for knowbe4 vs real phishing domain sometimes is a hassle

What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?

nowBe4 Security Awareness Training aims to address the human element of cybersecurity, making users more knowledgeable, vigilant, and capable of identifying and responding to potential threats. By strengthening the cybersecurity awareness of individuals and organizations, they can better protect their sensitive data, systems, and reputation in an increasingly complex digital landscape.

Verified User in Utilities
UU
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

"Informative and Fun to Watch"

What do you like best about KnowBe4 Security Awareness Training?

Easy to access and the training is not time consuming.

What do you dislike about KnowBe4 Security Awareness Training?

I have not found one thing that I don't like about KnowBe4 yet.

What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?

Let's us know what kind of information is being sent to our organization, so we are able to identify and take appropriate action.

Verified User in Utilities
AU
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

"Thoughts of a sceptic"

What do you like best about KnowBe4 Security Awareness Training?

It is so much more than a phishing tool. It enables us to benchmark our colleagues before embarking on a campaign to educate our colleagues, and then come back to the survey to measure improvements.

What do you dislike about KnowBe4 Security Awareness Training?

We have a very supportive TAM but this relies on us knowing what the product can do or having an idea of what we want. This elongates the time to get the benefits of the product. I'm not sure if you should provide formal training courses to set up and use the tools.

What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?

reducing the number of colleagues responding to BEC, meaning less input from our service desk colleague to respolve issues created by clicking on links in emails etc.

Verified User in Utilities
UU
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
Rating Updated ()

"KnowBe4 security training"

What do you like best about KnowBe4 Security Awareness Training?

KnowBe4 is a great tool for our end users to see and experience some real-world tactics for spamming, hacking, phishing, etc.

What do you dislike about KnowBe4 Security Awareness Training?

Not sure if you offer or not, but offering an at home for free experience as those users are a lot of time out of the loop on what scammers are using.

Recommendations to others considering KnowBe4 Security Awareness Training:

ensure that the product is scalable for your needs big or small company first.

What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?

It has cut down on email clicks of spam and or infected emails however has upped the amount of false positives where people think they are but as soon as we look a them you can tell they are real, not infected emails. Also has made our end users quicker to delete items so sometimes real emails get caught in that batch but might not be too bad..

Eric P.
EP
IT Support Specialist
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

"Good information on security and awareness training"

What do you like best about KnowBe4 Security Awareness Training?

There are many different webinars and emails shared with good information on a regular basis.

What do you dislike about KnowBe4 Security Awareness Training?

Some of the actual phishing emails can be unfair when its coming from your boss and similar to what you are used to seeing.

What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?

To keep our systems safe from online attacks or intruders.