Knowbe4 makes it very easy to keep track of your users phishing tests and provides easy reporting for clickers. It is also easy to configure and set up phishing campaigns.

There is a lack of quality training modules at the base tier. Would like to see more.

Many of our users do not deal with security threats often and having them understand how attacks try to get them to give up information is very helpful for them.

The training modules are relatively short and sweet. They make the point without excessive techno-jargon, and the examples used are easily relatable to real-world experiences. The users have a significantly higher level of awareness now, when compared to before we stared using KnowBe4.

I don't have any dislikes. One of the unanticipated outcomes of the training, has been that users are so concerned about phishing threats, that they tend to react to any unsolicited email as phishing. This has led to a high incidence of false-positive phish reports to our help desk team. As a result, we have had to scramble to find information on how to tell the difference between phishing, spam and junk solicitations.

Users are more careful about what they click on in their emails. They are more aware, so they look and think before they click. We have seen a reduction in malware throughout the organization. We are also seeing a reduction in the frequency and severity of attacks on our networks and systems.

ease of use and the way you can save templates and the templates that come with the product

I haven't really found anything that I would say I disliked about the product

We have to do quarterly phishing campaigns as a requirement from our Board so the report that a campaign sends is super helpful to present to the board

Simpple and easy to follow. product is also great!

nothing to dislike. the product and trainers are great

to improve our education of our internal employee avout phishing attacks

Knowbe4 makes it easy to publish and edit security awareness trainings. The trainings have made improvements to overall security awareness in the company, which can be quantified by running phishing campaigns through the same system. KnowBe4 worked with us to implement one of their trainings in our already established training software, so we didn't have to have two systems for training.

Compared to other solutions on the market, there is nothing bad to be said about KnowBe4's approach to security awareness training. Cost may be a factor for some smaller companies, with many features locked within higher payment tiers, but the product is worth it to prevent potential millions in losses from a successful phishing and potential ransomware attack.

Before we implemented the trainings, we were using in-house developed solutions. KnowBe4 allows for a more engaging training experience that keeps the end user interested in actually learning about security and the flags to look out for on incoming emails.

Having the ability to understand where challenges are happening and what is causing confusion and issues is the start of the security scan and remediation. It is an ongoing effort.

I would like to see more and more of the product and functionality. I believe the current UI is very simple and easy, but I am sure there are some more difficult reports.

We are new to the cloud and while we will be transitioning from on-prem to the cloud we need to make sure we are covered, especially because we work with PHI. We need to make sure that we are doing our due-dilligence.

I like that i am getting the latest and greatest training from industry leaders who know the most up-to-date security trends; this makes me feel very secure

Only I would say that I dislike is that there are not enough new programs

helped with imprementing our citrix MFA authentication

Ability to track and organize training and compliance much more efficiently than be fore we had KnowBe4

Always prefer a lower cost. Have bee happy with the product and support

Initially improved our cyber security training and employee education. Identified high-risk employees and targeted additional training. We then added it to our HR department to organize and manage our employee HR compliance and annual training.

It also allows us to add custom content so we can keep all of our security training in one place.

There are multiple ways to deploy the Phish Alert Report buttons for Outlook. And it is not clear if we can delete old configurations or which one is the most recent. I think in short, the process for deploying the phish alert button could be better. I understand that part of this is likely due to Microsoft, but there are parts that could be improved on the KSAT portal.

It is helping our end users identify and report suspicious emails. It is also helping us determine malicious emails and shut them down before damage is done.

It also creates awareness for the end user of how easily and often they are falling for phishing emails.

KnowBe4 has the ability to train all my users at whatever skill level they are at. From my most basic beginners to my very IT-knowledgeable users.

Sometimes the videos can be formulaic without actually sharing new information.

Primarily, it is used for educating my entire organization about the bad players out there and their tactics (from phishing emails to social engineering).