The software just works, and its effectiveness is easily measurable. We can even take real-world phishing emails and turn them into templates for testing our employees. This is critical when training staff on what to look for regarding actual phishing emails attempting to compromise our network.

It isn't easy to come up with anything here. We had some initial capabilities we wanted that didn't exist, but KnowBe4 does a good job of adding valuable features to this platform, and have addressed the items we desired, such as smart groups.

Security awareness training focused on phishing - arguably the most dangerous cyber threat to any organization currently. Our training fail rates easily demonstrate how effective this platform can be with a little time investment.

I have been a customer for 5 years, knowbe4 has allowed me to increase the company's level of maturity and safety culture in a fun, entertaining and informed way.

Probably the subscription content system

I have solved almost all the issues that have to do with awareness, content, variety, ease, etc.

The training tools are easy to use and there's a nice selection of materials from which to chose.

Setting up the training campaigns is a little complex. The complexity has increased over the years as they added new features.

We can initiate a training campaign very quickly, see how participants are doing and contact them with reminders, all through the portal. This helps us train new employees and provide remedial training when needed.

I like that the modules are interactive and allow you to move at your own pace. The information is well-presented, clear and concise. The training provides tests of your knowledge in each area and allows you to see what you did not get correct.

The information does not seem to change very much from year to year. I think a little more variety and slightly different emphasis would make the training even better and provide a little more engagement. This is especially the case for those who have had the training previously.

I think it provides a good refresher on security protocols and awareness. I benefit by having it reinforce my own security awareness and maybe even provide me with new information to think about.

new materials are always being added monthly

would like to have a filter to filter only the information in the language desired

Added new inventive ways of phishing such as QR Codes but would like to see the VOTE feature to be integrated into Outlook itself

Phishing simulation and product vulnerabilities. It has great knowledgeable content which is useful for the end user. Learning management has a great framework.

The user interface and web console look a little dated. Hope to see better-customized reporting. Maybe add more training content such as documentation or videos.

Require to provide training as part of our Information Technology and Cyber security audit and program. The variety of phishing and vishing templates with the ability to customize the content also supports different languages and is a great tool to target all employees.

Easy to use and engaging to staff.......

Would like more video training and fewer cartoon ones.

Staff is more aware of how they can jeopardize our security without thinking. We've noticed much improvement in email phishing awareness and improved password protection.

The linkage between phishing tests and training is very useful to resolving the "humans are the biggest risk" factor.

Would like to have more best practices information on utilization of the complete package.

Certainly makes meeting compliance goals for security training much easier.

Not only helps with end user awareness and training, but also provides a good way to document that for audits & exams.

Automated Phishing tests and reporting.

Training is relative.

Some of the administrative tasks / maintenance are less than intuitive.

Continuous testing as made our human firewalls better at detecting Phishing attempts. The test emails are becoming more realistic and timely.

I like that I can set it up in advance and not have to worry about it.

I wish there were more short trainings for people that related to phishing emails

If you need an easy way to get employees

Making employees much more aware of what they are opening. No one wants to be on the clicker list.