---
title: KLX ESM Reviews
meta_title: 'KLX ESM Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how KLX ESM works for a business like yours.
date_modified: '2025-11-28'
parent_category:
  name: IT Management
  url: https://www.g2.com/categories/it-management
---


# KLX ESM Reviews
**Vendor:** Keolux  
**Category:** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)
## About KLX ESM
KLX ESM is a cloud-based and on-premise IT Service Management (ITSM) and Human Resources Management System (HRMS) platform designed for small and mid-sized enterprises. Built on a modular low-code/no-code architecture, it enables organizations to digitize both IT and HR processes within a single environment — from service requests and incident tracking to employee lifecycle management, performance reviews, and off-cycle compensation workflows. The platform provides comprehensive ITSM capabilities (incident, request, change, asset, and knowledge management) alongside HR modules (employee records, absence management, compensation, evaluations, and onboarding). KLX ESM also includes an integrated flow engine, customizable dashboards, AI-driven automation, and multi-tenant deployment options. It can be hosted in France or on-premise, ensuring full compliance with EU data sovereignty and GDPR requirements.






- [View KLX ESM pricing details and edition comparison](https://www.g2.com/products/klx-esm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-18+07%3A47%3A11+-0500&secure%5Bsession_id%5D=486b9d8f-4de3-4717-9266-d2e1651fbdf7&secure%5Btoken%5D=e41132038922c8c13c2ffce0d0bb70c6418a60c0985f47f179efa5140fb5a6a5&format=llm_user)

## KLX ESM Features
**Administration**
- Change Management
- Asset Management
- Reports & Analytics
- IT Asset Management
- Knowledge Management
- Project Management
- Service Level Agreement (SLA) Management
- Task Management
- Service Request Management
- Release Management
- Configuration Management
- Ticket Management
- Workflow Management
- Problem Management
- Incident Management
- Contract/License Management
- Support Ticket Management
- Knowledge Base Management
- Capacity Management
- Availability Management
- Inventory Management

**Service Desk**
- Help Desk
- Incident Reports
- Process Workflow
- Customizable Reports

**Management**
- Reporting
- Administration Console
- Access Management
- Asset Management
- Policy Dictation
- Real-Time Reporting

**Functionality**
- Ticketing System
- Performance Logging
- Alerting
- Automation

**Agentic AI - IT Service Management (ITSM) Tools**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations
- Resource Allocation & Planning
- Multi-Language

**Additional Functionality**
- Prioritization
- Service History
- Client Portal
- Customizable Forms
- AI Copilot
- API
- Service Catalog
- Real-Time Notifications
- SSL Security
- Activity Dashboard
- Real-Time Monitoring
- Generative AI
- Surveys & Feedback
- Drag & Drop
- Self Service Portal
- Alerts/Notifications
- Automated Responses
- Customizable Branding
- Customizable Templates
- Support Ticket Tracking
- Automated Routing
- Macros/Templated Responses
- Collaboration Tools
- Multi-Channel Communication
- Reporting & Statistics
- Customizable Fields
- Activity Tracking
- Search
- Alerts/Escalation
- Access Controls/Permissions
- Dashboard Creation
- Remote Access & Monitoring
- Asset Tracking
- Chat/Messaging
- Approval Process Control
- Audit Trail

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