---
title: Kea Reviews
meta_title: 'Kea Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Kea works for a business like yours.
date_modified: '2026-06-04'
parent_category:
  name: Artificial Intelligence
  url: https://www.g2.com/categories/artificial-intelligence
---


# Kea Reviews
**Vendor:** Kea  
**Category:** [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)
## About Kea
Kea is an AI-powered voice ordering solution designed to streamline restaurant operations by automating phone orders and enhancing customer service. Serving over 1,000,000 guests, Kea integrates seamlessly with existing systems, ensuring no customer call goes unanswered. Its human-centered conversational AI personalizes interactions, remembers customer preferences, and identifies upselling opportunities, thereby boosting revenue and operational efficiency. Key Features and Functionality: - Automated Phone Ordering: Kea's Voice AI handles incoming calls, processes orders, and answers customer inquiries without human intervention. - Human-in-the-Loop Support: While the AI manages most interactions, live customer service representatives can step in when needed, ensuring a smooth ordering process. - Seamless Integration: Compatible with platforms like Olo, Kea integrates effortlessly into existing restaurant systems, forwarding orders directly to the kitchen. - Intelligent Upselling: The system identifies and suggests relevant add-ons during the ordering process, increasing average ticket sizes. - Customer Personalization: Kea remembers returning customers' names and previous orders, facilitating rapid reordering and enhancing the guest experience. - PCI-Compliant Payment Processing: Ensures secure handling of payment information, adhering to industry standards. Primary Value and Solutions Provided: Kea addresses critical challenges in the restaurant industry, such as labor shortages and missed phone orders, by automating the phone ordering process. This automation allows staff to focus on in-house guests, improving service quality. By ensuring every call is answered and leveraging upselling opportunities, Kea not only enhances customer satisfaction but also drives increased revenue for restaurants.






- [View Kea pricing details and edition comparison](https://www.g2.com/products/kea-kea/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-23+13%3A14%3A59+-0500&secure%5Bsession_id%5D=a527a13d-28de-4640-9681-ca41260af077&secure%5Btoken%5D=9aef4b5a4c4abdaae8881594e170ed606ed31d000f79f135c349755160510324&format=llm_user)

## Kea Features
**Additional Functionality**
- Tagging
- Natural Language Processing
- Data Extraction
- Multi-Language
- Predictive Analytics
- Drag & Drop
- Speech Recognition
- Reporting/Analytics
- Data Storage Management
- Virtual Personal Assistant (VPA)
- AI Copilot
- Customer Segmentation
- Collaboration Tools
- Data Import/Export
- Generative AI
- For eCommerce
- Role-Based Permissions
- Customizable Branding
- Search/Filter
- Monitoring
- Document Management
- API
- Data Visualization
- Trend Analysis
- Machine Learning
- Access Controls/Permissions
- Alerts/Escalation
- Performance Metrics
- Real-Time Data
- Third-Party Integrations
- Mobile App
- Multiple Data Sources
- For Sales Teams/Organizations
- Sentiment Analysis
- Activity Dashboard
- Chatbot
- Workflow Automation

**Voice Recognition - AI Voice Assistants**
- Voice Recognition

**Speech Synthesis - AI Voice Assistants**
- Speech Synthesis
- Customizable speech
- Multiple voice actions

**Security and privacy - AI Voice Assistants**
- Encrypted communication

**Compatibility - AI Voice Assistants**
- Cross platform compatibility

## Top Kea Alternatives
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  - [Retell AI](https://www.g2.com/products/retell-ai/reviews) - 4.8/5.0 (2,612 reviews)
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