Joep Reviews & Product Details

Joep is the AI phone assistant for hospitality from BullNice in Bussum, the Netherlands. He answers every call to your venue, even during the rush and on several lines at once, and handles the conversation himself. For snack bars, cafeterias, pizzerias and other takeaway and delivery venues, Joep takes the order with extras, sauces, sizes and toppings, and asks whether the customer picks up or wants delivery. The order prints straight away as a receipt on the printer at your till. Your customer gets the summary on WhatsApp, with a payment link if you want payment up front. Orders come in on your own phone number, with no commission. For restaurants, Joep takes reservations while you are with your guests. He asks for the date, time, party size and allergies, keeps to your opening and kitchen hours, and sends your guest a confirmation by email. Joep also answers questions about opening hours, prices, allergens and delivery. If a question is beyond what he knows, he takes a callback request. You set up your menu, opening hours, delivery, payment and tone yourself in your portal. Joep speaks Dutch and English, with German and French on request. He tells every caller he is an AI, as the EU AI Act requires. Joep costs €100 a month, with no per-call charges, and you can cancel monthly. You can try him free for 7 days. Key features: 1. Takes phone orders, even at peak times and on several lines at once 2. Prints the order as a receipt on your printer (via the Joep app for Windows) 3. Sends a WhatsApp confirmation, with a payment link (Mollie) if you want one 4. Takes reservations with an email confirmation 5. Keeps to opening and kitchen hours, and suggests alternatives when you are full or closed 6. Answers questions about opening hours, prices, allergens and delivery 7. Takes orders for later, up to a week ahead 8. Applies discount codes 9. Transfers the call to the owner on topics you choose 10. Takes a callback request when a question can’t be answered 11. Self-service portal for menu, opening hours, delivery, payment, tone and language Target customers: snack bars, cafeterias, pizzerias, takeaway and delivery venues, and restaurants in the Netherlands and Belgium. Pricing: 1. €100 per month per venue, excl. VAT. Unlimited calls, no per-call charges, cancel monthly. 2. Paid yearly in advance: €1,080 (10% off). 3. No setup fees. 7-day free trial. 4. Custom plans (multiple locations, own voice, integrations): price on request. Integrations: receipt printer (Joep app for Windows), WhatsApp, Mollie, Google. Languages: Dutch and English; German and French on request.