JAMS Reviews (270)

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JAMS Reviews (270)

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4.5
270 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise JAMS for its reliable automation and intuitive interface, which streamline complex workflows and reduce manual oversight. The platform's ability to manage job dependencies and provide real-time alerts enhances operational efficiency, making it a valuable tool for IT teams. However, some users note that the user interface could be improved for a more modern experience.

Pros & Cons

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DK
David K.
Senior Schedular
Mid-Market (51-1000 emp.)
"Setup Was a Nightmare—Needs Better Migration Tools, Color Options, and Forecasting"
2.5/5
What do you like best about JAMS?

I do prefer the manual aspect of JAMS, and once JAMS was setup the jobs and sequences run well. Review collected by and hosted on G2.com.

What do you dislike about JAMS?

In the past , the setup was a nightmare we were told going from UC4 to JAMS there would be a automatic way to pull over all the info and that was not able to happen. We do have people in or organization that are color blind and there is no way to change colors in JAMS. We need a forecast in JAMS, and The History tab of a job window should include jobs that are currently running.The History tab of a job window should include jobs that are currently running.

Add a refresh button so you don’t have to close and entirely re-open the window to see a new entry. This would help with requests for a bunch of small jobs in quick succession instead of tracking them all in the Monitor view.

We would like the JAMS emails to include the ServiceNow incident number if a ticket is created. Right now JAMS sends an email to ServiceNow to create a ticket and one to support without this number. Having the number would allow for an easier correlation between the systems.

The border colors of the jobs (red, green & yellow) are impossible for operators that are color-blind to see.

In the monitor view when a job is abended can we have a continue added to the list to skip it there from the list view

Search for use – to see exactly where a job sits in a sequence

In Advanced Search - add where the job lives in Job Definitions (full path)

Submit Job from Job Properties

Would like a better zoom Tool: When viewing in Sequence or complex job, anything other than 100% view is blurry.

In our old tool we had the ability to take a sequence or job and select a date and time in the future to see how that sequence or job will run on that date or time.

History does not seem to be keeping the correct amount of runs. Review collected by and hosted on G2.com.

Response from Peter Hegland of JAMS

Hi David -

Thank you for taking the time to leave us a review. Dan Fowle, our product manager, and I will reach out directly to you discuss your issues with JAMS. I think a few of these have been addressed in our most recent release and a few more will be fixed in the Nov release.

I will reach out to you direct, but just to be sure you have it, my email is peter.hegland@jamssoftware.com.

Thanks,

Peter Hegland

CEO of JAMS Software

AC
Adrian C.
OPS Supervisor
Enterprise (> 1000 emp.)
"JAMS is our most important automation solution"
5/5
What do you like best about JAMS?

JAMS is easy to use. In our line of work, date ranges and due times can vary greatly, and its ability to understand natural-language expressions and convert them into valid date values has resolved an enormous number of issues for us. Review collected by and hosted on G2.com.

What do you dislike about JAMS?

Recently, I’ve been trying to use the dashboards and reports available in JAMS, but I’m finding them difficult to understand and navigate. I did locate a guide, yet it quickly stopped matching what I could actually see in JAMS, which made it hard to follow and apply. Review collected by and hosted on G2.com.

Response from Louis Diaz of JAMS

Thanks for your feedback. Considering your experience with the tool, I would like to connect you with our product team to dive deeper. If you are open to it, please send an email to this address - productmanager@fortra.com

DP
Deepak P.
Co-Founder
Small-Business (50 or fewer emp.)
"Saved us from hiring a full-time automation engineer for gems website"
4.5/5
What do you like best about JAMS?

Running a growing gemstone business means we have tons of daily background tasks, like updating our live inventory and syncing orders. We used the JAMS Resident Engineer service to help us build out these automated jobs. I love that we could just bring in their expert for a few hours a month to work right alongside us. They knew exactly how to set things up fast, so my team didn't have to spend weeks learning the software from scratch. Review collected by and hosted on G2.com.

What do you dislike about JAMS?

It is a bit frustrating that the monthly support hours do not roll over. If we buy the basic 40-hour plan but only use half of it because we are busy dealing with a big jewelry sale, we just lose that paid time. For a smaller business, having flexible hours that carry over to the next month would be much better. Review collected by and hosted on G2.com.

Konjengbam  M.
KM
Konjengbam M.
BDR
Financial Services
Mid-Market (51-1000 emp.)
"Efficient Task Scheduling and Automation with an Easy, User-Friendly Interface"
4.5/5
What do you like best about JAMS?

I love this platform for its capability to scheduling of task efficiently. Its capability to automate workload improves the productivity of the organization. Monitoring can also be easily done in this platform which enables us to identify the progress of task and also look after the redundant task. The workflow of the task can be check easily in this platform from time to time. Frankly saying jobs can be easily launched which is really a good feature of this platform. Other than this Jobs can also be manually created, edited and submitted in this platform enhancing the functionality of this platform. The Audit trails can also be generated with a single click, this greatly enhance the accountability of this platform. One part which I felt that I should mention is that this platform allows creating mini apps for users with less technical experience, this allows to reduce complexity and improve performance while using this platform. This platform can also integrate with major other platform like SAP, IBM etc. I also have to admit that this platform have a user friendly interface and the onboarding process was easy too. Review collected by and hosted on G2.com.

What do you dislike about JAMS?

I love most part of this platform but I wish that that desktop application could work more flawlessly without any lag. I felt the lag mostly when I clicked the configuration tab. The platform can also be used more efficiently with some training given a little complexity for non technical users. Other than this I also feel that more work can be done to give a better user interface. An Active AI to actively assist user in the dashboard would really be helpful. The pricing of this platform may be made more moderate to better fit for small and medium enterprise. Review collected by and hosted on G2.com.

RN
Rashaad N.
Infrastructure Manager
Mid-Market (51-1000 emp.)
"Robust Automation with Flaws in Web Client"
5/5
What do you like best about JAMS?

JAMS acts as the central automation software for our most critical business automations and batch processes. I like how it reliably runs jobs on a schedule and offers great error handling and logging. The ability to securely reuse and share secrets across multiple scripts is very beneficial. It's more robust and flexible than task scheduler or cron jobs. I appreciate the observability and ease of building custom reporting using the built in APIs. The agent we installe on desktops works well, making the software convenient to use. Review collected by and hosted on G2.com.

What do you dislike about JAMS?

I feel like the web client's UI is clunky and not really usable. It could be the central hub for how people work with the software if it was better. But the fat client installed on desktops works well. Review collected by and hosted on G2.com.

Response from Peter Hegland of JAMS

Hi Rashaad -

Thanks so much for taking time to leave us a review and for being a loyal JAMS customer! I'm happy that JAMS has been of use to you and a reliable job scheduler. Have you checked out our new web client that we released with JAMS 7.9.0? It's a completely refreshed web UI and we hope it makes JAMS easier to use. If you would ever like to discuss anything about JAMS please reach out. My email is peter.hegland@jamssoftware.com.

Thanks again!

Best,

Peter Hegland

CEO of JAMS

Suman K.
SK
Suman K.
Senior Data Specialist
Enterprise (> 1000 emp.)
"JAMS Makes Workload Automation and Scheduling Effortless"
5/5
What do you like best about JAMS?

JAMS has made it so easy to manage workload automation over time. The scheduling engine is very solid, and I enjoy how easy it is to create job dependencies and watch everything within one place. Failed job notifications allow us to respond quickly, and the platform has freed up our team of having to watch so much every day. Review collected by and hosted on G2.com.

What do you dislike about JAMS?

No big issues for me. After setup has been done and ready to go then you don't have problems. Interface could do with being a little more current but I don't find the site to be problem. Review collected by and hosted on G2.com.

Response from Peter Hegland of JAMS

Hi Suman,

Thank you for taking time to leave us a review and for being a loyal JAMS customer! I'm glad you've had a good experience with JAMS and it's brought you value. Please check out our new web client we just released with JAMS 7.9.0 and let me know what you think. It is modern web client with a refreshed UI. If you would ever like to chat or discuss anything about JAMS please reach out. My email is peter.hegland@jamssoftware.com.

Thanks again!

Best,

Peter Hegland

CEO, JAMS Software

Holly W.
HW
Holly W.
Enterprise (> 1000 emp.)
"Reliable Task Automation"
4.5/5
What do you like best about JAMS?

I really like how reliable JAMS is. Once something is set up, it just works. It allows me to schedule things like SQL queries to run on a schedule. For one critical report, I need to take a snapshot of a dataset every week on Monday at 6am, and I cannot do that without JAMS. The initial setup was quite simple for me because we have a team responsible for JAMS who set everything up and taught me how to use it. Review collected by and hosted on G2.com.

What do you dislike about JAMS?

Some of the settings in the version we use aren't as intuitive as I'd like. For example, my critical snapshot wasn't taken on two seemingly-random Mondays. It took me months to figure out that it was only set to run on workdays, meaning if Monday is a holiday, the automation won't run. I'm not even sure how JAMS determines if a Monday is a holiday, but it was not easy to figure out. I'd also like to run Python scripts through JAMS, which is possible, but my organization doesn't allow it, so I have to use PowerShell instead. Review collected by and hosted on G2.com.

Response from Peter Hegland of JAMS

Hi Holly -

Thanks so much for taking the time to leave us a review and for being a loyal JAMS customer! Can you please reach out to me regarding the snapshot issue you are seeing? My email is peter.hegland@jamssoftware.com. We just launched our AI agent, JAX, in JAMS 7.9.0 and should make things like setting up calendars in JAMS much easier.

Hope to speak with you soon!

Best,

Peter Hegland

CEO, JAMS Software

Neelam Y.
NY
Neelam Y.
Data Analyst
Non-Profit Organization Management
Enterprise (> 1000 emp.)
"Fast, Easy Automation with Centralized Scheduling and Alerts"
4.5/5
What do you like best about JAMS?

The main benefit is how quickly and easily it automates mundane jobs, instead of us manually executing all our data processes we can just schedule and keep watch on one central console, being alerted if something doesn’t run successfully and being able to view our job history quickly we are able to confidently proceed with our daily reporting. Review collected by and hosted on G2.com.

What do you dislike about JAMS?

It works but can be confusing for new users. It takes a little while to learn how to use the advanced settings for things like the automatic configuration of software, hardware and more. Review collected by and hosted on G2.com.

Response from Peter Hegland of JAMS

Hi Neelam -

Thanks so much for taking the time to leave us a review and for being a loyal JAMS customer!! Happy to hear that JAMS has been useful with automating your background and data processes. We recently launched our AI agent, JAX, to hopefully help new users get up to speed on JAMS faster. Please try it out and let me know what you think. If you would ever like to chat or discuss anything JAMS related please reach out. My email is peter.hegland@jamssoftware.com.

Best,

Peter Hegland

CEO of JAMS Software

LG
Louie G.
Lead Systems Analyst
Small-Business (50 or fewer emp.)
"JAMS Feels Like a Virtual Secretary with Powerful Cross-Platform Scheduling"
4.5/5
What do you like best about JAMS?

The highest praise I’ve received came from one of my clients, who told me he had called earlier and left a message with my secretary. I don’t have a secretary, but he didn’t notice the difference, which says a lot about JAMS. I really appreciate JAMS’s cross-platform capabilities for scheduling tasks and managing complex workflows, and it fits smoothly into the way I work. Review collected by and hosted on G2.com.

What do you dislike about JAMS?

I have nothing negative to say about JAMS; its performance has been truly incredible. It provided me with a personalized, comprehensive solution that covered all my needs, and it also gave us an approach we can adjust and modify as we continue using the service. Review collected by and hosted on G2.com.

RH
Richano H.
Lead Systems Analyst
Small-Business (50 or fewer emp.)
"Intuitive Platform with Granular Restarts for Better Control and Flexibility"
4.5/5
What do you like best about JAMS?

The platform is very intuitive, which makes both implementation and migration straightforward. It gives me better visibility, control, and flexibility when managing complex programming tasks. I also appreciate that the restart options are granular enough that I don’t have to rerun the entire nightly process if only a single branch fails. Review collected by and hosted on G2.com.

What do you dislike about JAMS?

I have nothing bad to say about it. It perfectly suits our needs and helps us streamline repetitive tasks like data processing, report generation, and system integrations, while also reducing the risk of errors that can come with doing the same work over and over. Review collected by and hosted on G2.com.