Sync. Reviews & Product Details

I love using Sync for inventory tracking, creating orders, and conducting stock takes because it helps track stock correctly, manage levels, and identify discrepancies. I find Sync reliable, responsive, and quick, which really benefits my work. I especially appreciate Mr. Amin, who always provides exceptional support no matter the situation. The custom report feature specifically made for me is another highlight, as it allows bulk stock removals and adjustments from multiple stores, saving me a lot of time. The initial setup was quite quick and easy, which was a plus. Review collected by and hosted on G2.com.

honestly, I do not have anything that I dislike about Sync they have been overall great and I am happy with the service, set up and support Review collected by and hosted on G2.com.

The customer support and custom work done to the product to fit our need is very appealing. We also have SQL Views created for custom reporting in-house. The UI is nice and polished and the app integrated with our other apps for planning and accounting seamlessly. Review collected by and hosted on G2.com.

Due to us having a large DB the load times on certain operations are extensive. Dev requests (Due to how the requests are handled) take extensive periods of time before implementation. Call screening can be a bit of a nag when calling to report an urgent issue. Review collected by and hosted on G2.com.

Great support staff. I’m able to handle everything myself—from style setup to POs, sales orders, invoicing, and more—which is really helpful for a small team like ours. The price also feels fair for the level of service. Review collected by and hosted on G2.com.

I have to use a PC for it to work quickly, which means I basically need two computers. The Windows app on my Mac is only okay and has a noticeable lag, so I mainly use it for quick tasks when I’m away from my PC. Looking forward to the web version! Review collected by and hosted on G2.com.

The simplicity to user to action all processes, from start to end Value for money, low monthly costs, balance of quality, performance and long-term benefit Review collected by and hosted on G2.com.

Stalling of the applications every now and then Review collected by and hosted on G2.com.

I was involved with several Sync installations over the years the various companies we had with every instance requiring a level of integration to other software applications - and in every case these integrations were totally seamless and problem free. The ability of Sync to be flexible and meet our unique requirements, as well as assist in guiding us to achieve what we wanted from the system was commendable. Continual developments and updates ensured Sync always provided us with an up to date solution. Review collected by and hosted on G2.com.

We did not use the more advanced inventory module which has a comprehensive stock take module - we used the basic stock take option which while it was user friendly and provided a secure stock take process it could be enhanced. Review collected by and hosted on G2.com.

We pair Sync with the PPB module (production planning board) which allows us to plan 1000's of jobs across multiple production lines. This allows us to make use of our production capacity optimally and only take on work that we can deliver on-time. The system is flexible so changes are easy to make and transparent to everyone when there are issues. Detailed inventory management is also a big help considering our fabric delivery lead times. Review collected by and hosted on G2.com.

We have had some issues accounting for our GP accurately in our financial system due to timing issues but it sounds like a fix for that has been developed and is in the process of being rolled out. Review collected by and hosted on G2.com.

Customization, I feel I can call my account manager anytime and he knows my business even though it's very customized. Calls logged are understood and more so improved on my initial thoughts. Most of all it does everything I need it to do. Review collected by and hosted on G2.com.

Not sure if this is a synx flaw but the problem I think with most of these is if you put bad data in you can get some bad data out. But with some exception reporting and checks and balances we have plugged most of the human error elements. Review collected by and hosted on G2.com.

The latest Technology & support that is available to us.

I have been employed at various high end name brands in apparel during my career and Sync has certainly exceeded my expectations in terms of the latest technology available and implementation thereof in keeping our business up to date. The Sync support team are super efficient and the response time is right up there. Their knowledge of the system is vast and we are satisfied knowing this is available to us at all times. When there is an upgrade it is done very professionally and as seamless as possible, human nature does not easily like change and whilst it could be difficult to keep up with the change, the support team take your expectations and work closely with you to ensure effortless improvement of the latest integration of technology. We have just gone through a huge upgrade and 5 stars to the support team, thank you to them who have proven to practically be an extension of our business. I highly commend them their skill and professionalism and they are huge asset to Sync. Review collected by and hosted on G2.com.

Nothing negative to say, as usual when there are changes people are very quick to blame the system but with the support they receive they get used to it fairly rapidly. Review collected by and hosted on G2.com.

Functionality for B2B and B2C apparel/footwear companies is best in class. User support is fast and efficient as well. Review collected by and hosted on G2.com.

The system has all the reporting capabilities I need however it would benefit greatly from an enhanced reporting platform that would allow users to create new reports, combine fields/measures/dimensions etc. Review collected by and hosted on G2.com.

The fact that it is designed with the fashion industry in its core Review collected by and hosted on G2.com.

The fact that it does not have an accounting / financial module and we need to integrate into a second system Review collected by and hosted on G2.com.