Infosec IQ Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users commend the ease of use of Infosec IQ, noting its intuitive interface and straightforward navigation. (9 mentions)

Users value the engaging and interactive content of Infosec IQ, enhancing their security awareness training experience. (8 mentions)

Users praise the responsive customer support of Infosec IQ, finding help readily available for their queries. (5 mentions)

Users appreciate the interactive and engaging training options from Infosec IQ, enhancing their cybersecurity awareness effectively. (4 mentions)

Users value the easy integrations of Infosec IQ, significantly enhancing their training programs and data management efficiency. (4 mentions)

Users find the phishing issues frustrating, particularly due to reliance on PhishNotify+ and confusion with scheduling simulations. (6 mentions)

Users often face integration issues with InfoSec IQ, particularly with API limitations and tool compatibility, hindering functionality. (2 mentions)

Users express frustration over poor customer support, especially regarding communication and timely issue resolution. (2 mentions)

Users experience delayed services with Infosec IQ, noting sluggishness and slow response times on key applications. (1 mentions)

Users find the email issues cumbersome, wishing for quicker methods to communicate about incomplete trainings. (1 mentions)

5 Pros or Advantages of Infosec IQ

1. Ease of Use

Users commend the ease of use of Infosec IQ, noting its intuitive interface and straightforward navigation.

See 9 mentions

See Related User Reviews

Tito H.

Mid-Market (51-1000 emp.)

4.5/5

"A+ Nice software for education of spam, phishing and ransomware. Also easy to use back end software."

What do you like about Infosec IQ?

Still performing great and support and help is readily available. Install was easy on Office 365 and would recommend to anyone in need of this type of

Rebecca Penina S.

Mid-Market (51-1000 emp.)

5.0/5

"Make Cyber Security a Priority for Your Employees Using Infosec IQ!"

What do you like about Infosec IQ?

Easy to access and assign to teachers.

2. Engaging Content

Users value the engaging and interactive content of Infosec IQ, enhancing their security awareness training experience.

See 8 mentions

See Related User Reviews

Amol J.

Mid-Market (51-1000 emp.)

5.0/5

"A comprehensive training and awareness platform"

What do you like about Infosec IQ?

Infosec IQ is a comprehensive training and awareness platform that comes with great features such as phishing simulations, customizable trainings and

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Robust Awareness Program"

What do you like about Infosec IQ?

Infosec IQ provides a wide range of options for you to create a tailored Awareness program for your staff. The wide array of options to deliver the co

3. Customer Support

Users praise the responsive customer support of Infosec IQ, finding help readily available for their queries.

See 5 mentions

See Related User Reviews

Tito H.

Mid-Market (51-1000 emp.)

4.5/5

"A+ Nice software for education of spam, phishing and ransomware. Also easy to use back end software."

What do you like about Infosec IQ?

Still performing great and support and help is readily available. Install was easy on Office 365 and would recommend to anyone in need of this type of

RAHUL G.

Enterprise (> 1000 emp.)

5.0/5

"Securing the Future"

What do you like about Infosec IQ?

Infosec IQ is an ultimate platform for cybersecurity training, and there are a lot of features. One of its best features is the ability to run simulat

4. Aware

Users appreciate the interactive and engaging training options from Infosec IQ, enhancing their cybersecurity awareness effectively.

See 4 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Robust Awareness Program"

What do you like about Infosec IQ?

Infosec IQ provides a wide range of options for you to create a tailored Awareness program for your staff. The wide array of options to deliver the co

RAHUL G.

Enterprise (> 1000 emp.)

5.0/5

"Securing the Future"

What do you like about Infosec IQ?

Infosec IQ is an ultimate platform for cybersecurity training, and there are a lot of features. One of its best features is the ability to run simulat

5. Easy Integrations

Users value the easy integrations of Infosec IQ, significantly enhancing their training programs and data management efficiency.

See 4 mentions

See Related User Reviews

Kumar Shanu S.

Enterprise (> 1000 emp.)

4.5/5

"Amazing platform with actually good and informative videos"

What do you like about Infosec IQ?

We've been using InfoSec IQ for security awareness training and phishing simulations, and it’s been a great tool. The platform makes it easy to train

Mukesh Kumar R.

Mid-Market (51-1000 emp.)

5.0/5

"Learning IT security through Cards"

What do you like about Infosec IQ?

It teaches you IT security through fun cards and it's so easy to understand and integrate IT needs.

5 Cons or Disadvantages of Infosec IQ

1. Phishing Issues

Users find the phishing issues frustrating, particularly due to reliance on PhishNotify+ and confusion with scheduling simulations.

See 6 mentions

See Related User Reviews

Kumar Shanu S.

Enterprise (> 1000 emp.)

4.5/5

"Amazing platform with actually good and informative videos"

What do you dislike about Infosec IQ?

While InfoSec IQ is a useful security awareness platform, there are some areas where it could improve: 1) Loss of Learner Grouping Feature – Previous

Mel H.

Small-Business (50 or fewer emp.)

3.5/5

"Great product for smaller teams with rich content, lots of integrations and customizations"

What do you dislike about Infosec IQ?

Our biggest grievance with it is that the phishing simulations require the use of PhishNotify+ instead of the native 'Report Spam' button on Google Wo

2. Integration Issues

Users often face integration issues with InfoSec IQ, particularly with API limitations and tool compatibility, hindering functionality.

See 2 mentions

See Related User Reviews

Kumar Shanu S.

Enterprise (> 1000 emp.)

4.5/5

"Amazing platform with actually good and informative videos"

What do you dislike about Infosec IQ?

While InfoSec IQ is a useful security awareness platform, there are some areas where it could improve: 1) Loss of Learner Grouping Feature – Previous

Brian C.

Mid-Market (51-1000 emp.)

5.0/5

"Infosec IQ is great!"

What do you dislike about Infosec IQ?

One of my dislikes is that we cannot integrate with our training tools used every year. Those trainings are mandatory and are tracked in one system. I

3. Poor Customer Support

Users express frustration over poor customer support, especially regarding communication and timely issue resolution.

See 2 mentions

See Related User Reviews

Kumar Shanu S.

Enterprise (> 1000 emp.)

4.5/5

"Amazing platform with actually good and informative videos"

What do you dislike about Infosec IQ?

While InfoSec IQ is a useful security awareness platform, there are some areas where it could improve: 1) Loss of Learner Grouping Feature – Previous

Verified User

Enterprise (> 1000 emp.)

3.0/5

"Great product when it works"

What do you dislike about Infosec IQ?

This review couldn't come at a better time. For the past 2 weeks, we have been experiencing issues with our phish alert button and submitted emails no

4. Delayed Services

Users experience delayed services with Infosec IQ, noting sluggishness and slow response times on key applications.

See 1 mentions

See Related User Reviews

Tito H.

Mid-Market (51-1000 emp.)

4.5/5

"A+ Nice software for education of spam, phishing and ransomware. Also easy to use back end software."

What do you dislike about Infosec IQ?

Still slightly sluggish after months of use. Little slow on applications like delete, submit, send notification. Also not sure what sandbox does like

5. Email Issues

Users find the email issues cumbersome, wishing for quicker methods to communicate about incomplete trainings.

See 1 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Easy, reliable, simple"

What do you dislike about Infosec IQ?

Wish there was a faster way to send out emails related to incomplete trainings.

Top-Rated Alternatives

Hoxhunt

4.8/5(3,771)

KnowBe4 Security Awareness Training

4.6/5(2,408)

Proofpoint ZenGuide

4.5/5(337)

View All Alternatives

Verified User in Primary/Secondary Education

Mid-Market (51-1000 emp.)

8/31/2021

"Easy to use with helpful data and great training tools."

4.5/5

What do you like best about Infosec IQ?

I appreciate the LDAP sync for users, the automatic reporting, and the fun, entertaining training modules. Review collected by and hosted on G2.com.

What do you dislike about Infosec IQ?

The only thing I would recommend to Infosec is to make the reporting of individual campaigns easier to access. Review collected by and hosted on G2.com.

Ben R.

Mid-Market (51-1000 emp.)

3/6/2023

"Infosec has been an excellent security education tool for our users"

4/5

What do you like best about Infosec IQ?

At a baseline it is easy to use and offers a significant amount of tools for a reasonable price Review collected by and hosted on G2.com.

What do you dislike about Infosec IQ?

Some of the reporting is difficult to use and as the security score is an inefficient way to keep cyclical track of how employees are performing. Review collected by and hosted on G2.com.

Verified User in Financial Services

Small-Business (50 or fewer emp.)

6/26/2023

"Great Security Awareness Training program"

4.5/5

What do you like best about Infosec IQ?

Comprehensive Security Awareness Training, including test phishing emails and training sessions. Review collected by and hosted on G2.com.

What do you dislike about Infosec IQ?

Since we do not sync with Active Directory, when an employee leaves, they need to be deleted in Infosec and history is lost. Review collected by and hosted on G2.com.

Jason S.

Director of Technology

Mid-Market (51-1000 emp.)

2/28/2023

"Great product! Does exactly as advertised."

4.5/5

What do you like best about Infosec IQ?

This makes phishing training a breeze for my employees. Review collected by and hosted on G2.com.

What do you dislike about Infosec IQ?

I haven't found anything I don't like yet. Review collected by and hosted on G2.com.

Verified User in Industrial Automation

Mid-Market (51-1000 emp.)

4/27/2023

"Love the training material"

3.5/5

What do you like best about Infosec IQ?

The training material for end users is great, short and to the point yet captive to keep the audience's attention. Review collected by and hosted on G2.com.

What do you dislike about Infosec IQ?

I would like to see integration with our security platforms so when messages are flagged as malicious we can take action on those. The scheduler also has regular issues. Review collected by and hosted on G2.com.

Verified User in Aviation & Aerospace

Mid-Market (51-1000 emp.)

4/27/2023

"Good Training Tool With Excellent Reports."

4.5/5

What do you like best about Infosec IQ?

Ease of use and the reports it's able to generate for us. Review collected by and hosted on G2.com.

What do you dislike about Infosec IQ?

Maybe make it a little clearer for users on the emails they're getting to train. Sometimes they mistake the training emails as spam and then delete them. Review collected by and hosted on G2.com.

Chad R.

Mid-Market (51-1000 emp.)

3/1/2023

"Users like the videos"

5/5

What do you like best about Infosec IQ?

Our end users thought the videos about cyber security were engaging and funny. Review collected by and hosted on G2.com.

What do you dislike about Infosec IQ?

Some users were a little confused about the follow up training - thinking that there were potentially spam, not a big issue though and very few thought that. Review collected by and hosted on G2.com.

Lindsey C.

Small-Business (50 or fewer emp.)

2/28/2023

"A Great Tool!"

4.5/5

What do you like best about Infosec IQ?

We really have had a great experience with Infosec IQ and the supporting team. The features are easy to use and very helpful for training. Review collected by and hosted on G2.com.

What do you dislike about Infosec IQ?

There are a LOT of features -- more than we probably would use. Sometimes it becomes a lot to navigate through. Review collected by and hosted on G2.com.

Verified User in Consumer Goods

Mid-Market (51-1000 emp.)

5/3/2023

"Very creative fun way to keep infosec topics at the forefront of everything we do"

5/5

What do you like best about Infosec IQ?

Infosec is a great tool that breaks a sometimes complex subject into easily digestible cute video segments. You know it's great when people are chatting about it. Review collected by and hosted on G2.com.

What do you dislike about Infosec IQ?

There isn't anything I would say we dislike about the service. Review collected by and hosted on G2.com.

Chris S.

Mid-Market (51-1000 emp.)

2/28/2023

"Works as expected"

5/5

What do you like best about Infosec IQ?

Once setup, it works seamlessly. Operation is simple. Review collected by and hosted on G2.com.

What do you dislike about Infosec IQ?

The GUI is a little clunky. It takes some drilling down to find the info you want. Review collected by and hosted on G2.com.

Categories on G2

Security Awareness Training

Explore More

Which amusement park management software platforms keep all booking and attendance data without glitches?What platform supports real-time room availability updates?What is the most cost-effective QMS for healthcare providers?

What platform integrates invoice management with accounting systems?Who has the best HR case management tool for anonymous whistleblower and misconduct reporting vs. general HR ticketing and case tracking?Pros and Cons Details Claims vs Evidence

Show MoreShow Less