We used IBM Lab Services to install a product in our infrastructure, and at the end of the implementation, they trained us, everything was excellent. It was a real pleasure working with them. IBM Lab Services provides a place to work specifically with the product specialist. We have installed Flash Copy Toolkit, which allows us to take backups directly without interrupting operations. The team, from the Project Managers to the specialist, did a great job. I enjoyed the in-person training at IBM Catalinas, where we were received in the best possible way, and it was very impactful as we clarified many doubts about the product. The technical and human aspect of the service was superior; they provided us with a complete service. Review collected by and hosted on G2.com.

nothing, the reality was all perfect Review collected by and hosted on G2.com.

I use IBM Lab Services for solving issues with IBM applications, particularly with Connect:Direct. It has increased the reliability of our systems. I appreciate how they help solve incidences with their products, which are of great help. They have also provided excellent best practices and the experts are outstanding. The company benefits from their knowledge transfer and their assistance in creating precise and automated scripts. Their technical expertise, experience in modernization, and direct involvement in creating programs that aid tasks are aspects that I particularly value. Review collected by and hosted on G2.com.

The onboarding process is slow, and the hiring process needs to be streamlined. Review collected by and hosted on G2.com.

They are truly experts in the tools and in the configuration of the equipment, they have a very good disposition for teamwork, and they offer a high level of service. Review collected by and hosted on G2.com.

Sometimes the handling of the language can be limiting with end customers. Review collected by and hosted on G2.com.

1. The willingness to execute the project

2. Seek to involve experts in the different modules Review collected by and hosted on G2.com.

The costs of the services are high. Review collected by and hosted on G2.com.

I appreciate the knowledge and readiness of the engineers from IBM Lab Services, which gives me confidence to continue using their services. The unification of the SIEM from five companies into one with QRadar has generated greater visibility in cybersecurity issues, helping us to identify anomalous behaviors and compare them across the different companies in the group. Support in technologies like User Behavior Analytics (UBA) provides a better understanding of user behaviors. I value the commitment and knowledge of the IBM Lab Services team, which were fundamental to the success of the project. The integration of different technologies and the migration of use cases were critical deliverables that significantly contributed to the success of the project. Review collected by and hosted on G2.com.

Regarding the product's limitations, this caused wear and delays in the implementation. Additionally, the selected product was always sold as a SaaS and lacks some features such as growth flexibility and availability, for example, when maintenance needs to be performed. Review collected by and hosted on G2.com.

I highlight the problem-solving ability demonstrated by your team of experts, as well as the direct and open communication they maintain with the team members. Additionally, I value the willingness they show to collaborate in the face of any incident that arises. Review collected by and hosted on G2.com.

Sometimes, I notice that the resolution of certain specific issues lacks agility. Additionally, it sometimes gives the impression that there is no smooth communication between the different teams within IBM. Review collected by and hosted on G2.com.

I primarily use IBM Lab Services to conduct behavior/performance analysis of IBM products and services, addressing problem-solving and specific topics such as HealthChecks and focused analysis. I appreciate that these services help us improve monitoring and observability, which are crucial for enhancing the performance of our applications. IBM PowerHA, IBM GPFS, IBM and AIX, among others. The methodology used by IBM Lab Services, where we contact the focal point, who then analyzes if they have resources and assigns us the correct one, is quite clear and effective, although it could be improved in terms of time. Additionally, the recommendations for new implementations and the endorsement of the IBM team are very valuable to us. Review collected by and hosted on G2.com.

I feel that sometimes there is a lot of delay in requesting the topic of services, and there is too much time waiting for the assignment and response of the analyses we require. In the banking industry we are in, we cannot have such late responses. The location of the specialist support and the delivery of reports usually take weeks or even months, which is problematic for us. This is the part that should be improved. Review collected by and hosted on G2.com.

High technical and specialized knowledge of the architects during the IMPLEMENTATION phase of OpenPages, willingness to negotiate different topics, and high quality and timeliness in the reports from the Project Management. Very willing to listen. Review collected by and hosted on G2.com.

We see no disadvantages in working with expert labs; we are happy with that arrangement. Review collected by and hosted on G2.com.

The in-person support we have received during our requests has been constant, always showing a great willingness to help us and being attentive to carrying out proactive tasks related to the administration and implementation of good practices. Review collected by and hosted on G2.com.

So far, I have not experienced any problems nor is there anything in particular that I dislike about the service I have received. Review collected by and hosted on G2.com.

IBM's support or assistance service is always accompanying the Organization. Questions, improvements, access, I can access everything directly, whether by phone, in-person meeting, or telematically. That almost real-time help is a tremendous contribution for us to be able to keep moving forward. Review collected by and hosted on G2.com.

The overall cost of the system is not cheap and the COGNOS reporting is not so easy to understand. Regarding the latter, I constantly need support from IBM, but the idea would be to be more independent in generating reports. Review collected by and hosted on G2.com.