The ability to self-host (which we do for security reasons) is a big plus for us.

We can also completely customize the system to fit our needs. The UI recently received an update, and it looks great.

We’re able to integrate with our PSA, HaloPSA, which is important for our workflow.

Performance has been excellent, everything works as expected.

Pricing is another strong point, since it doesn’t impose any minimum user requirements and doesn’t lock you into a contract.

In terms of support, we haven’t run into any issues or had any needs so far. We also self-onboarded, since we’re self-hosting our instance.

There’s an AI element called Hudini, but we haven’t used it yet. Review collected by and hosted on G2.com.

At this point, we don’t have any complaints about the system, and everything has been working as expected. Review collected by and hosted on G2.com.

Self-hosted control and ownership of documentation data, combined with a clean API that makes it straightforward to integrate with automation platforms like n8n. The asset layout system is flexible enough to model MSP-specific relationships (clients → agreements → devices), and the KB structure keeps operational docs accessible without fighting the editor. For an MSP managing sensitive client environments, having the documentation platform on our own infrastructure rather than SaaS is a significant advantage. Review collected by and hosted on G2.com.

The permissions model could be more granular. Review collected by and hosted on G2.com.

I use Hudu for documenting all of our customers' infrastructure and passwords. I love the layout the most. It allows a short learning curve for new technicians while providing seamless access to any assets throughout the system. They are quick to update the UI to make it as easy as possible. The initial setup of Hudu was super easy, and we didn't need to reach out to support for any of it. Review collected by and hosted on G2.com.

We had issues with getting the built-in S3 exports to work correctly and ended up using Linux commands on the host server to get the exports the way we wanted them. Adding the ability to use other data storage sources such as Backblaze would be tremendously helpful. Review collected by and hosted on G2.com.

The best feature about Hudu, in my opinion, is that it’s entirely customizable—almost every aspect of it. Review collected by and hosted on G2.com.

The only thing that I dislike about Hudu is that it is not FREE> No really, in all honesty, there is really not much to dislike. It works and works well for a documentation software. Support is extremely helpful and very responsice to issues that arise. The integrations work as expected. Review collected by and hosted on G2.com.

We use Hudu as our single source of truth for all customer IT documentation. It allows all our engineers to access everything they need from one single platform. I like the simplicity of password, asset, and documentation management, as well as the easy linking between passwords, assets, and KB articles. I also appreciate the version history logging. The initial setup was really straightforward thanks to plenty of online documentation, which helped us configure our custom assets in about a month. Hudu's sync with our ticketing system HaloPSA led us to switch from ITGlue, and it's been valuable for our needs. Review collected by and hosted on G2.com.

I wish there were more native automation and integrations in Hudu, instead of having to rely on API push and pull requests. They also promote Magic dashboards, but they don't provide enough details on how to set them up. Review collected by and hosted on G2.com.

What I like is that everything is really designed to facilitate the organization of documentation. I particularly like the ability to create custom object types, which allows you to choose the fields and attributes you can give them. It's much better than having "default" objects because Hudu really adapts to our use case. Another feature that works very well is the system of links between objects. This allows you to link objects to each other, like a server linked to the application it hosts, the password used, and the installed certificate, which makes it easier to navigate between information and find it easily. The initial deployment of Hudu was extremely easy, no friction, the instance was provisioned very quickly, and the configuration was intuitive. In a few days, I was able to customize and create the objects. Review collected by and hosted on G2.com.

I think the automations could be improved. Currently, it is possible to create them but it's very basic. Another significant point of friction is the lack of markdown compatibility in the editor. Copy-pasting or directly importing markdown files is not directly possible, which is quite unfortunate given that markdown is a stable and universal format. Review collected by and hosted on G2.com.

We came from non documentation / spreadsheet management to Hudu. It was easy to self host and secure. Pricing is reasonable, and they regularly release new versions with new features.

As an small MSP (3 man), we were able to build out our documentation and better organize our processes.

The newer version is also much faster than the original for lookups. Review collected by and hosted on G2.com.

Self-hosting requires a bit more work to maintain and update, but overall, we find it worth it. I think Hudu will also offer hosting if you contact them. Review collected by and hosted on G2.com.

Not only is Hudu VERY user friendly, it has a killer development team that actually listens to their community. It is constantly being optimized and upgraded and added to. Whenever I have an issue or a request I actually feel heard by their support team and multiple add-ons that I have voted for have already been added to the program. We were up and running the same day when we first implemented the program. It was also extremely easy to integrate our current systems and processes into the system. My company uses this system every day for its knowledge base and organization. Review collected by and hosted on G2.com.

To be honest, the things I dislike about Hudu are actively being worked on. If I had 20 things I didn't like about Hudu when we first implemented, I now no longer have those dislikes because the great development team has developed changes or add-ons. It's hard not to love Hudu. Review collected by and hosted on G2.com.

One of Hudus strengths is that it could easily be run on prem, behind protected firewalls. So much of the security decisions are up to you. Not just some employees at Hudu (or whatever product you wish), who might or might not share your concerns.

But security aside. We have used Hudu for about 2 years and have seen the features evolve and I must say. It has evolved great. Of course there are still features that could be better but overall. It works. It's easy to use. Works great with SSO. Other PSA and RMM solutions work great with it. And the price? Not to bad.

Overall it works as it's supposed to. Does what it claims and for a reasonable price.

It would be a hard sell to get us to replace it. Review collected by and hosted on G2.com.

When we first started out IPAM wasn't around and that was kind of a bummer but now that it's there. Great!

The IPAM functionality could be a little better and easier to use but once everything is linked it's easy to understand your environment.

So the lack of a perfected IPAM is one the drawbacks since everything has an IP. Review collected by and hosted on G2.com.

We have been using Hudu for about a year for our documentation internally and it has been fantastic, we used It Glue before and never looked back and it's completely changed our workflow Review collected by and hosted on G2.com.

The integrations have been abit slow but can understand from a dev point of view Review collected by and hosted on G2.com.