--- title: Hudu Reviews meta_title: 'Hudu Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 357 reviews by the users' company size, role or industry to find out how Hudu works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 357 scale: '5' date_modified: '2026-08-04' parent_category: name: Knowledge Management url: https://www.g2.com/categories/knowledge-management --- # Hudu Reviews **Vendor:** Hudu **Category:** [IT Documentation Software](https://www.g2.com/categories/it-documentation) **Average Rating:** 4.7/5.0 **Total Reviews:** 357 ## About Hudu Hudu is a comprehensive IT documentation platform designed to help organizations streamline their operations and improve team efficiency. It provides a centralized hub for storing critical documentation—covering everything from systems, processes, and policies to credentials, SOPs, and asset records. With Hudu, teams can ensure that important information is always organized, easy to access, and kept up to date, making day-to-day work smoother and decision-making faster. While originally built for internal IT departments and MSPs, Hudu is flexible enough to support a wide range of industries, including finance, healthcare, education, and construction. Its structure can be tailored to fit the needs of any organization, whether you're managing internal infrastructure, supporting clients, or coordinating distributed teams. Teams can build custom asset layouts to track hardware, software, or industry-specific data. Knowledge base articles and SOPs support rich formatting, embedded content, and reusable templates to keep documentation consistent and easy to follow. Passwords and OTPs are stored securely with full access controls and history tracking for auditability and compliance. Hudu supports detailed permission management, so teams can control access at a granular level across departments, roles, or clients. It integrates with popular tools like Microsoft 365, ConnectWise, HaloPSA, NinjaOne, N-able, and many more to automatically sync key data and reduce manual entry. A browser extension and mobile app make it easy to access or update documentation on the go, whether in the office or the field. For more advanced workflows, Hudu offers a powerful API, allowing teams to automate documentation or integrate with internal systems. Organizations with strict security requirements can also choose to deploy Hudu on-premises with full control over their environment. With Hudu, teams can reduce onboarding time, cut down on repetitive questions, and ensure processes are followed consistently. It replaces scattered documentation with a centralized source of truth that’s easy to manage and scale. If your team depends on shared knowledge to operate efficiently, Hudu helps you keep it organized, accessible, and secure—no matter your industry or size. ## Hudu Pros & Cons **What users like:** - Users value the **clean and simple interface** of Hudu, enhancing ease of use and overall efficiency. (207 reviews) - Users appreciate the **intuitive interface and comprehensive features** of Hudu, making IT data organization effortless and efficient. (110 reviews) - Users value Hudu's **seamless integrations** and support, simplifying knowledge management and enhancing productivity effortlessly. (103 reviews) - Users praise Hudu's **easy setup** , allowing quick implementation and tailoring to meet specific business needs. (95 reviews) - Users appreciate Hudu's **clean and simple design** , making it easy to customize and setup for their needs. (85 reviews) - Users appreciate the **easy integrations** of Hudu, enabling seamless incorporation of existing systems and rapid implementation. (84 reviews) - Customization Options (72 reviews) - Customization (71 reviews) - Setup Ease (66 reviews) - Users commend the **excellent customer support** of Hudu, noting quick responses and helpful assistance when needed. (65 reviews) **What users dislike:** - Users feel Hudu is **missing key features** , like a unified search and improved customizability for efficiency. (75 reviews) - Users note that the **poor integration** process can complicate setup and limit functionality compared to competitors. (43 reviews) - Users suggest that **UX improvement** is needed, especially regarding search and navigation in larger environments. (41 reviews) - Users note the **limited features** of Hudu, wishing for broader support and improved integrations with other tools. (38 reviews) - Users experience **integration issues** with Hudu, wishing for better support and compatibility with various tools and platforms. (36 reviews) - Users find the **poor interface design** of Hudu lacking polish, impacting the overall user experience and navigation. (26 reviews) - Limited Functionality (24 reviews) - Difficult Setup (23 reviews) - Limited Customization (21 reviews) - Limited Integrations (20 reviews) ## Hudu Reviews ### 1. Happy we switched from IT Glue/ Kaseya **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan T. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2025 **What do you like best about Hudu?** Everything about Hudu is better, it is a very responsive product with great customer serivce when we do need to reach out for something. It is also much more affordable than other products out there. Product is easy to use and full of features to keep us moving and wanting to use the product. **What do you dislike about Hudu?** We haven't identified any but will make sure to submit feedback for consideration if we do as we feel our opinion will actually be heard and considered unlike other products. **What problems is Hudu solving and how is that benefiting you?** Sharing / documenting passwords for various companies we work with as well as our own. Our team can work securely and also take advantage of having OTP built into Hudu for all our logins/ authentication to be store in one place. We also use the Knowledge base to keep instructions for certain task documented / updated. **Official Response from Natalie Isbell:** > Thanks so much for your kind words! We're thrilled to hear Hudu is making a positive impact for your team and that our support has been helpful. We always welcome feedback and appreciate you trusting us to listen and improve. ### 2. Exceptional Simplicity and User Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Hudu?** UX, simplicity SSO security ease of onboarding **What do you dislike about Hudu?** UX can be refined further This is big; not being able to add easily other document except PDF should support MS and google documents pricing is too high considering alternative solutions in cases where not all advances features are used. will be good to have a cheaper basic plan **What problems is Hudu solving and how is that benefiting you?** document support ### 3. Intuitive and User-Friendly Experience **Rating:** 4.0/5.0 stars **Reviewed by:** edwin g. | Senior Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2025 **What do you like best about Hudu?** The platform is very intuitive and easy to manage **What do you dislike about Hudu?** The downfall of Hudu is the integrations **What problems is Hudu solving and how is that benefiting you?** Standardizing documentation **Official Response from Natalie Isbell:** > Hi Edwin! I'm glad to hear you're finding Hudu intuitive. We encourage you to leave integration requests at https://feedback.hudu.com/integrations to help our team prioritize accordingly. ### 4. Hudu lover for years **Rating:** 5.0/5.0 stars **Reviewed by:** Kenny P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Hudu?** Secure and they update it often and support is great. I have used it for years. It is very easy to get started on and very intuitive. **What do you dislike about Hudu?** Some API things are limited, Hudu is also a little resource heavy **What problems is Hudu solving and how is that benefiting you?** All of them! Couldn't imagine keeping customers passwords in anything else **Official Response from Natalie Isbell:** > Thanks for the great feedback and for being a longtime user! We’re glad to hear you’re enjoying Hudu and appreciate your input on areas where we can improve. ### 5. Extremely satisfied with the functionality and ease of use after migrating to Hudu **Rating:** 5.0/5.0 stars **Reviewed by:** Justin R. | Systems/Network Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Hudu?** Hudu is a one stop shop for documentation and password management. We went from running our business off excel sheets to what I believe to be the best documentation platform for the IT industry. The migration was relatively painless and the time we are saving now offsets the cost of having Hudu in the first place. Not to mentune the security piece of mind that comes with it. Customer support has fast response time and are very helpful as well. **What do you dislike about Hudu?** The Hudu browser extension is a bit clunky but we have been receiving updates to improve on it. **What problems is Hudu solving and how is that benefiting you?** As an MSP we rely on documentation and password management to function on a day to day basis. Hudu fills all of our needs to keep our business running effeciently. **Official Response from Natalie Isbell:** > Thanks for the thoughtful review! We're thrilled to hear how much Hudu has helped you move away from spreadsheets and streamline your documentation and password management. We appreciate your note on the browser extension - improving it is an ongoing focus, and we're glad you've seen updates rolling out. Your feedback means a lot as we continue to build a better experience! ### 6. Great documentation platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Jared H. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Hudu?** The user interface is very straight forward and easy to use. **What do you dislike about Hudu?** You can' t set it to default to a tab when opening a company (ie. go directly to passwords tab). Small gripe, but the product is great! **What problems is Hudu solving and how is that benefiting you?** Customer documentation as an MSP **Official Response from Natalie Isbell:** > Thanks for the feedback! We’re glad you find the interface easy to use. We appreciate the suggestion about defaulting to specific tabs—we encourage you to submit feature requests on our Canny board: https://feedback.hudu.com/feature-requests ### 7. Hudu Vs. OneNote **Rating:** 5.0/5.0 stars **Reviewed by:** Jerry H. | CIO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Hudu?** The automatic notifications for user licenses and domains has been a great feature. **What do you dislike about Hudu?** Free form in OneNote was great but we've adapted. **What problems is Hudu solving and how is that benefiting you?** The accidental overwrites in our old product was becoming a problem. Not anymore **Official Response from Natalie Isbell:** > Thanks for the review! It's great to know your team has successfully adapted to Hudu - we're glad to have you in our community. ### 8. Smooth Daily Task Management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Hudu?** Updating passwords and MFA accounts. Other platforms are more difficult to work with. **What do you dislike about Hudu?** Mobile app logs out / hard to keep active sessions. **What problems is Hudu solving and how is that benefiting you?** Mostly passwords, and MFA. Copy from the site makes it easy to drop passwords in to client / remote sessions. **Official Response from Natalie Isbell:** > Thanks for leaving a review - awesome to hear Hudu is a smooth experience for your daily tasks. The mobile app is something we're always looking to improve and feature requests can be added/upvoted at https://feedback.hudu.com ### 9. Really good product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Hudu?** We switched to Hudu three years ago and never look back. Hudu improve at every release, is incredible what they are doing. A lot of ideas where implemented so fast. Is fast and last search optimization cover a requested feature. **What do you dislike about Hudu?** Really nothing, just a couple of things that is not already implemented but support is working on. **What problems is Hudu solving and how is that benefiting you?** KB separated by customer and general KB. Password sharing through team with OTP. **Official Response from Natalie Isbell:** > Thanks for sharing! ### 10. Excellent and flexible documentation platform for MSPs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Hudu?** Lightweight, flexible, responsive product with a development team that releases new features/fixes at a steady pace. We were nervous about switching documentation platforms, but our team instantly adapted to using it and never missed a beat. New hires are able to find the information they need with minimal training. **What do you dislike about Hudu?** Permissions/group management could use a little maturing, but it works fine for our needs. **What problems is Hudu solving and how is that benefiting you?** Managing all documentation across MSP clients. **Official Response from Natalie Isbell:** > Thanks so much for the great feedback! We're glad to hear your team made a smooth transition and that Hudu is helping new hires get up to speed quickly. We appreciate the note on permissions as we continue to enhance the platform. ### 11. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Hudu?** The interface by far has to the simplest and allows are team effortlessly share documentation. **What do you dislike about Hudu?** They currently only have email support, I wish they had phone support. **What problems is Hudu solving and how is that benefiting you?** All of the above, we are using Hudu after leaving IT Glue. Everything is simple to use and isn't complex to the point where I wouldn't consider a migration. Anyone can login and with a bit of training know their way around. ### 12. Well-Organized and User-Friendly, But Parts Can Be Confusing **Rating:** 5.0/5.0 stars **Reviewed by:** Evan W. | Athletics IT Student Gameday Support, Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Hudu?** It was organized well and easy to find things **What do you dislike about Hudu?** The way the library/books/pages was confusing at times and didn't appear in searches 100% of the time **What problems is Hudu solving and how is that benefiting you?** Asset management **Official Response from Natalie Isbell:** > Hi Evan! Thank you for sharing your feedback. We encourage you to leave any feature requests here: https://feedback.hudu.com ### 13. Best Documentation Platform on the market! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Hudu?** It was very intuitive to configure and use, plus we've had a fantastic support experience. I can always count on quick responses to my questions. **What do you dislike about Hudu?** Some of the integrations have been hit/miss, but for the most part the ones we actually need work well. **What problems is Hudu solving and how is that benefiting you?** We previously used OneNote for our SOPs and keeping them in order was a nightmare, but Hudu has helped us clean up that mess. **Official Response from Natalie Isbell:** > Thanks for the kind words! We’re glad to hear you’ve had a great support experience and find Hudu intuitive. We’re always working to improve integrations and appreciate your feedback. ### 14. Such a vast improvement over our previous documentation platform **Rating:** 4.5/5.0 stars **Reviewed by:** Ben K. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Hudu?** The interface is clean and fresh, we can do our documentation in a structured way without being restricted or it being overly arduous. **What do you dislike about Hudu?** We haven't got on well with using it to document procedures that we then have to follow **What problems is Hudu solving and how is that benefiting you?** Lets us keep our documentation and passwords securely and with audited access by the team with no worry about potential data loss due to mistakes or malicious activity. **Official Response from Natalie Isbell:** > Thank you for sharing your experience with Hudu. We encourage you to share any ideas on how we can make that experience better on our Canny board: https://feedback.hudu.com/feature-requests ### 15. Great customizable documentation tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Hudu?** Customizability. Clear roadmap and feedback. Being able to selfhost is a big plus too. **What do you dislike about Hudu?** Granular permissions. Portal for clients could be better as well. Permissions should be more granular here too. Custom field matching for integrations would be great. (I know it's coming soon) **What problems is Hudu solving and how is that benefiting you?** Centralized documentation that helps us share info among colleagues and clients. Automate documentation as well via the api and integrations **Official Response from Natalie Isbell:** > Thank you for sharing your experience! We're always innovating and we appreciate the feedback. ### 16. Excellent app for IT process documentation **Rating:** 4.5/5.0 stars **Reviewed by:** chris@cns.ltd L. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Hudu?** Ease of use, feature rich and easy integration **What do you dislike about Hudu?** None at the moment - except the SS button being hiddden **What problems is Hudu solving and how is that benefiting you?** Keeping documentation and process accurate and shareable **Official Response from Natalie Isbell:** > Thank you for sharing! We're glad you're enjoying Hudu. ### 17. It's simple, cost effective, and secure. **Rating:** 5.0/5.0 stars **Reviewed by:** Matt W. | Chief Information Technology Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Hudu?** We've used many products over the years, including ones owned by Special K - so coming across Hudu which still has a "helpful" support team and more versatility to host your data yourself if you like was refreshing. It works extremely well for us and was much easier than attempting to develope something ourselves and stick a square peg in a round hole. **What do you dislike about Hudu?** There's not as many integrations as there are with some other products, but there's enough for us to be very efficient and the list is always growing. **What problems is Hudu solving and how is that benefiting you?** Documentation is key - and we've used it for change management, standard operating procedures, and then some. It's it's not in Hudu, it doesn't exist. **Official Response from Natalie Isbell:** > Thanks for the great feedback! We’re happy to hear Hudu’s support and self-hosting options have made a difference for you. We’re also continually adding new integrations to help teams like yours stay efficient. We appreciate you being part of the community! ### 18. Effortless to Use with Impressive Data Storage **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Hudu?** The ease of use and the information that can be stored. **What do you dislike about Hudu?** I feel like the interface still looks kind of old. **What problems is Hudu solving and how is that benefiting you?** I like I can export the information and pass it on if needed. ### 19. all in one documentation/password vault **Rating:** 4.5/5.0 stars **Reviewed by:** Ryan W. | System Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** January 28, 2025 **What do you like best about Hudu?** Easy of use, great support team. Excellent UI **What do you dislike about Hudu?** A little bit pricey, weren't super clear on the yearly terms. **What problems is Hudu solving and how is that benefiting you?** Clean and easy to use password manager with documentation. **Official Response from Natalie Isbell:** > Thanks for sharing your thoughts! We’re happy to hear you’re enjoying the ease of use, UI, and support. We strive to keep our pricing and yearly terms clear on our website, but if anything ever feels unclear, please don’t hesitate to reach out. We’re always here to help! ### 20. MSP Documentation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Hudu?** We love how there are so many features and customizations! Especially how the Hudu team continues to improve the platform. The platform is straight forward and easy to use. Getting started was fairly easy as well, but does take some to integrate and fully utilize. We haven't had to contact Hudu support that much but when we did, they were super quick to reply and resolve any issues! **What do you dislike about Hudu?** The only down side is that it has so many features that we don't even have the time to fully configure and utilize it to its full potential. **What problems is Hudu solving and how is that benefiting you?** Before Hudu, we were using OneNote to document and keep track of customers, password, procedures, etc. Everything was manually inputted and therefore left a lot of room for mistakes or omissions. We had data and info from our PSA, RMM, Microsoft tenants, etc all separate and difficult to keep track of. After Hudu, we were able to integrate all our tools and platforms to automatically sync data to Hudu. We use it daily to reference customer info and processes. **Official Response from Natalie Isbell:** > Thanks for the great feedback! We’re happy to hear you appreciate the wide range of features and ongoing improvements. We understand that with so many options, it can take time to fully configure everything, and we’re here to support you whenever you need it. Your input means a lot as we keep working to make Hudu even better! ### 21. A documentation platform that actually has ongoing development **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2025 **What do you like best about Hudu?** I use Hudu daily for passwords, KB articles, asset tracking, and integrating with our PSA, RMM, and Microsoft 365. The migration from ITGlue was super easy. By far though the best thing about it is active development. It's NOT a VC-owned platform with no support or development (like ITGlue or Confluence) - new features are added monthly, some of them quite major improvements, and their support is great, but even better is the community support from things like MSPGeek and public Github scripts. **What do you dislike about Hudu?** The biggest drawback is the search. I don't know what it is but they just can't seem to get it perfect, where ITGlue or Confluence have it sorted. They are actively improving and I hear redeisgining it from ground-up, but it's just not quite there yet. I can always find what I need eventually, but sometimes it takes a few tries to get a search right that seems to match whatever regex they use to find assets. **What problems is Hudu solving and how is that benefiting you?** It's self-hosted, easily securable behind something like a Cloudflare tunnel, and the easy to use API and integrations mean that assets can be mostly kept up to date automatically. **Official Response from Natalie Isbell:** > Thanks for the feedback! We’re glad Hudu made your migration smooth and that you value our active development and community support. Search is an area we’re continuously looking to improve. Thanks for your patience as we keep working on making it faster and more accurate. ### 22. Amazing documentation software. 1000% better than ITGlue **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2025 **What do you like best about Hudu?** What I like best about Hudu is its ease of use and the high level of customization it offers. The fast loading times and responsive support team are also big pluses. I find the intuitive and customizable UI particularly helpful for quickly noting client configurations. **What do you dislike about Hudu?** While I generally have a positive experience with Hudu, there are occasional bugs that can be frustrating. I also wish there were more integrations with other tools. Additionally, the initial setup can be a bit complex if you're self-hosting. **What problems is Hudu solving and how is that benefiting you?** Hudu is solving several key problems for me. It streamlines IT operations by providing a secure platform for scalable IT documentation. This has significantly improved the efficiency of my staff and helped drive growth for my company. The ability to create, organize, and protect client passwords securely is a huge benefit. Additionally, Hudu’s customizable knowledge base allows me to maintain a vast database of shared knowledge and quick-reference guides, which can be easily shared with clients. This has made managing client information much more efficient and secure. **Official Response from Natalie Isbell:** > Thanks for your feedback! We’re glad to hear you appreciate Hudu’s ease of use, customization, and support. We understand occasional bugs and setup challenges can be frustrating, and we’re always working to improve stability and expand integrations. We appreciate you sharing your experience. ### 23. A centralized hub for team knowledge at last **Rating:** 5.0/5.0 stars **Reviewed by:** Mircea M. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Hudu?** Predefined asset templates and expiration alerts **What do you dislike about Hudu?** Incomplete API endpoints, company exports are missing KBs (articles) **What problems is Hudu solving and how is that benefiting you?** Centralize company knowledge (SOPs and customer information) **Official Response from Natalie Isbell:** > Thanks for your feedback! We're glad to hear you're getting value from asset templates and expiration alerts. Feel free to share specific feature requests here so we can keep improving: https://feedback.hudu.com/feature-requests ### 24. Best password manager with TOTP export! **Rating:** 5.0/5.0 stars **Reviewed by:** Wikus T. | Technology Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Hudu?** Hudu has a simple interface and is easy to implement with easy to use import functionality which makes onboarding a breeze. One stand-out feature of Hudu is that saved TOPT tokens appears in data exports, which means less stress if you or your clients ever need to move to a different password and IT documentation platform. Hudu integrates well with other popular IT platforms. **What do you dislike about Hudu?** Web domain monitoring do not alert on domain expiry and these have to be entered manually. No way to split No billing in local currency as billing is USD only causing fluctuations in charges on the monthly bill. **What problems is Hudu solving and how is that benefiting you?** Hudu helps to ensure business continuity. **Official Response from Natalie Isbell:** > Thanks for your feedback! We’re glad you find Hudu easy to use and appreciate the export features and integrations. Regarding domain expiry alerts, there was a bug affecting notifications, but it’s been fixed recently - so you should start seeing alerts as expected. If the issue persists, please reach out to our support team. ### 25. It is OUR documentation software **Rating:** 4.5/5.0 stars **Reviewed by:** Jason H. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Hudu?** HUDU is a great app that we can self host. There are so many valuable API integrations and support is amazing. We love being able to create a portal for our users to reference as well with their data. **What do you dislike about Hudu?** nothing really...its a great app and we love using it. **What problems is Hudu solving and how is that benefiting you?** Its our central repository for all things, KBs, passwords and unique customer procedures. **Official Response from Natalie Isbell:** > Thank you for taking the time to share how Hudu is helping your team. ### 26. Great product, perfect for us and meets our needs. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2025 **What do you like best about Hudu?** Its an amazing alternative to ITGlue, basically has feature parity and better because its not Kaseya owned. Love this product, features are great, and they keep making it better. Easy to implement, easy to use. Our team uses this product everysingle day and the integrations we're relatively easy to setup. They support team is a breath of fresh air, out of all the vendors I've dealt with over the years there support team doesn't appear to be KPI driven, will work with you and keep your ticket open no matter how long it takes, until its resolved. We love Hudu. **What do you dislike about Hudu?** There are some minor qaulity of life things, but they are transparent in their roadmap and appear to be addressing everything. **What problems is Hudu solving and how is that benefiting you?** Just some minor UI and ease of use things for administering it. But so far they seem to be actively listening to feedback and resolving issues fast. **Official Response from Natalie Isbell:** > We really appreciate the kind words, and we're so glad Hudu is delivering the experience your team needs. We're always looking to improve quality-of-life details, and you're right: transparency and continual progress are core to how we operate. Thanks for trusting us! ### 27. Great documentation software with a lot of integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Hudu?** Affordable documentation software with various integrations (such as NinjaOne, Microsoft 365, and Cloudflare). It also receives regular updates and is very clear and easy to use! **What do you dislike about Hudu?** A technician license is needed if you want to let a client update some own documentation. **What problems is Hudu solving and how is that benefiting you?** Gives me a single view over multiple products and makes it easier to manage. **Official Response from Natalie Isbell:** > Thank you for the feedback - we appreciate it! ### 28. Awesome Password and Documentation Management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Hudu?** Its very fast, the search is good too. We have it integrated into a few systems so it automatically gets fed information. **What do you dislike about Hudu?** Nothing really, it does what it says on the tin. **What problems is Hudu solving and how is that benefiting you?** It keeps all our kit in one place, and helps us manage passwords and shares passwords via links to clients etc. **Official Response from Natalie Isbell:** > Thank you for being a part of the Hudu community! ### 29. Excellent documentation platform **Rating:** 4.5/5.0 stars **Reviewed by:** Steve B. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2025 **What do you like best about Hudu?** Hudu is very easy to use and set up. It has all of the basic features you would want in a documentation system, good integration with other tools we use, and a very easy to use API, where we can develop our own integrations or automated documentation. We live in Hudu for our information, using it every day. Customer support has been very good - quick resonse and very helpful. **What do you dislike about Hudu?** Searching for things can sometimes be challenging, but it doesn't impede our ability to quickly and effectively find information that we need. **What problems is Hudu solving and how is that benefiting you?** Having a central place for How To documents, processes, and passwords. **Official Response from Natalie Isbell:** > Thanks for sharing your experience! We're glad Hudu is a daily part of your workflow and that our support has been helpful. We appreciate your feedback on search and are always working to make it faster and easier to find exactly what you need. ### 30. Hudu is one of the best **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Hudu?** Fully customizable, which allows it to work for any business. **What do you dislike about Hudu?** There is no offline mode, would be so much better if I could cache pages before going onsite. **What problems is Hudu solving and how is that benefiting you?** Having a centralized documentation center allows me easily hire staff without having to dig through excel sheets and word docs for information they need access to. **Official Response from Natalie Isbell:** > We're glad to hear you're enjoying Hudu! Thanks for the suggestion - it helps us to continue improving. You can upvote this request and add your comments here: https://feedback.hudu.com/feature-requests/p/offline-app-caching ### 31. Awesome Documentation **Rating:** 5.0/5.0 stars **Reviewed by:** Josh M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Hudu?** Hudu is simple to use and and customize. We were abel to get it up and running in a few easy steps and then customize it to our linking within no time. Users were able to then log in and access the documentation immediatly. **What do you dislike about Hudu?** It is missing a couple of features like port mapping, but those are being added soon. **What problems is Hudu solving and how is that benefiting you?** With automated documenting via integrations and the ease of use, Hudu simply saves hours of manual work for myself and my techs. Accessing the data is simeple and fast, decresing the amount of time we must work on tickets. **Official Response from Natalie Isbell:** > Thanks for the great feedback! We’re glad to hear you found Hudu easy to set up and customize, and that your team can access documentation right away. We appreciate your patience as we continue adding features - stay tuned for more updates! ### 32. Hudu as documentation **Rating:** 5.0/5.0 stars **Reviewed by:** Gord H. | Owner/Lead Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Hudu?** Simple setup - simple configuration. adding KB articles and making them public is very simple for clients to see. we haven't implemented client-facing as of now, as our RMM manages that. **What do you dislike about Hudu?** When we implemented, having it hosted by Hudu directly was less cost-effective, so I set it up myself. We are now looking to move to Hudu-hosted to keep things more streamlined. From that end, the setup wasn't overly clear, but being techincal, i was able to get it going without a ton of effort. **What problems is Hudu solving and how is that benefiting you?** knowledge base is our primary. we use it also to trigger alerts when things are set to expire. It would be nice to be able to make that adjustable - so that it doesn't alert every day (which creates a ticket in our RMM), but that's a procedure/config thing on our end. **Official Response from Natalie Isbell:** > Thanks for sharing your experience! We’re glad to hear you find Hudu’s setup and KB features simple and effective. We understand that moving to a hosted solution can feel like a big step, and we’re happy to help make that transition as smooth as possible. Thanks again! ### 33. Must have for IT Staff **Rating:** 4.5/5.0 stars **Reviewed by:** Dylan T. | Information Technology System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2025 **What do you like best about Hudu?** It is great for internal use to share SOP and other information needed to manage client informations for MSPs. Intergrations with most PSA make it easy to keep information synced across multiple platforms. Everyday use from computer or mobile app for all technicans makes this an ideal and needed toolset. Customer support is always quick to respond and aid in any implementation. **What do you dislike about Hudu?** Mobile app can be a little clunky but it is quick to figure out how to navigate it. **What problems is Hudu solving and how is that benefiting you?** Hudu helps to unify our SOP and documentation for all clients in one place. **Official Response from Natalie Isbell:** > Thanks for the thoughtful review! We're glad to hear Hudu is making daily work easier for your team and that the integrations and support have been helpful. We appreciate your note on the mobile app - improving usability across all platforms is a continued focus, and feedback like yours helps us get there. ### 34. Great documentation platform for IT Services **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** February 12, 2025 **What do you like best about Hudu?** After having used other documentation software in the past, that was purchased by a very large company, we needed a platform to consolidate knowledge. Hudu has given us a great platform for our IT Helpdesk to internally share documentation, document passwords and provide end user instructions without a large overhead or administrative burden. **What do you dislike about Hudu?** Hudu is still being developed and would like to see some better integration features. Their website check will not work with .edu domains for instance. Nothing has been a deal breaker however. **What problems is Hudu solving and how is that benefiting you?** Hudu has allowed for centralized knowledge management and password documentation. Prior non-unique passwords were being used across multiple platforms. Passwords are now randomly generated and stored. How-to's and Standard Operating Procedures are also being written and updated as neeeded. **Official Response from Natalie Isbell:** > Thanks for the review - we’re glad Hudu’s helping your team document and collaborate more efficiently. We’re actively exploring support for .edu, .gov, and .ie domains as part of a dedicated integration, especially where traditional monitoring like WHOIS or RDAP isn’t available. ### 35. New Article? Hudu-it! **Rating:** 5.0/5.0 stars **Reviewed by:** Rowennn D. | IT Professional, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2025 **What do you like best about Hudu?** Hudu is an intuitive documentation management, easy to use, it's straight forward interface that even you don't have experience creating an article using a DM, you'll move along just fine with it. What I love the most about it is the public sharing link that you can generate to share the article outside your domain and the ability to integrate to scribe to it. Really good!!! **What do you dislike about Hudu?** I would say the "ribbon" that gives you option on the format of the content, I'd like the icons to be more intuitive. **What problems is Hudu solving and how is that benefiting you?** #1 is Centralized IT Documentation – Organizes SOPs, passwords, and asset details in one place for easy access, I've never been so happy to found Hudu can keep all these in one place and offers so much more in each category. **Official Response from Natalie Isbell:** > Thanks for the feedback! We’re glad you find Hudu easy to use. We’re always working to improve the user interface to make things more intuitive and user-friendly. Appreciate you sharing your input! ### 36. Loving Hudu **Rating:** 5.0/5.0 stars **Reviewed by:** brandon t. | System's Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Hudu?** The ease of adding in documentation once the base set up has been done. Makes it easy for people to update or create new pieces of documentation while also keeping things standarised **What do you dislike about Hudu?** The Hudu extension on Chrome and Edge is pretty hit or miss for both password and KBs. Would love to see this worked on **What problems is Hudu solving and how is that benefiting you?** Making it easier to find documentation and to update/create it. Ensuring that everything is updated often and up to date. Also making it a breeze to ensure everything is done to a standard **Official Response from Natalie Isbell:** > Thanks for sharing your experience! We’re glad to hear that Hudu is helping streamline your documentation process and keep everything standardized. We’ve noted your feedback about the browser extension - with frequent updates we hope you experience improved usability soon. We appreciate your input as we continue to make Hudu better for everyone! ### 37. Miles Above the Rest **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew M. | IT Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2025 **What do you like best about Hudu?** Hudu has been one of the best documentation platforms we have used to date. The GUI is very user-friendly, easy to navigate, and easy to organize data for clients. Password management has been a breeze and is by far the most used feature. Being able to add MFA records to password entries is a life and time saver. **What do you dislike about Hudu?** No major dislikes. Any of the previous issues we had with the platform have been resolved through roadmap additions. **What problems is Hudu solving and how is that benefiting you?** Providing secure platform for password management, our KB documents, location specific data, and network mapping. **Official Response from Natalie Isbell:** > Thanks for the wonderful feedback! We’re thrilled to hear Hudu is making documentation and password management easier for your team. ### 38. Amazing software, for the best. **Rating:** 5.0/5.0 stars **Reviewed by:** Shaun B. | Cloud and Systems Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2025 **What do you like best about Hudu?** Hudu is by far the best of Document Management solutions there is. It is customizable, brandable, self hostable, and it is integratable with almost anything easily. I'm in Hudu every day and cannot understate how easy it was to implement into day to day workflows. **What do you dislike about Hudu?** I can't really say there is anything to dislike with Hudu. Sometimes new features take a bit of time to develop, but when it is developed it is well thought out. **What problems is Hudu solving and how is that benefiting you?** It's solving all of my KB, document management problems. It's templated, customizable and works very well. **Official Response from Natalie Isbell:** > Thanks so much for your kind words! We're thrilled to hear Hudu fits so well into your daily workflows and that you appreciate the customization and integrations. We always aim to take the time needed to build thoughtful features that truly add value. Your support means a lot to us! ### 39. Premium IT Documentation at an Affordable Price! **Rating:** 5.0/5.0 stars **Reviewed by:** Will F. | Director of IT, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2025 **What do you like best about Hudu?** Hudu is a very robust tool overall. I love being able to search across multiple clients to find the password or asset that I'm looking for. **What do you dislike about Hudu?** I do wish more advanced ui customization was simpler, but i'm only saying that because I have to give a dislike. **What problems is Hudu solving and how is that benefiting you?** We have been using Hudu as the "Master of Truth" when it comes to documenting everything about our clients IT infrastructure. Hudu is able to bring everything into one central repository and display the information in an easily searchable and digestable format. **Official Response from Natalie Isbell:** > Thanks for your feedback! We’re glad you find Hudu robust and appreciate the powerful search across clients. We hear you on UI customization - making that easier is something we continually work on. Thanks for sharing your thoughts! ### 40. Digital Filing Cabinet Lifesaver **Rating:** 5.0/5.0 stars **Reviewed by:** Luke P. | IT Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2025 **What do you like best about Hudu?** Being able to store all of our information and it be readily available is spectacular. Previously, we were looking at different notepad documents or wondering who had the 2FA code for a specific login. It's easy now to open Hudu and find information each day. Seemless intergration with our assets is great. **What do you dislike about Hudu?** The only thing I'm not a fan of regarding Hudu is the app. It's a tad clunky. **What problems is Hudu solving and how is that benefiting you?** Making sure we have the most up-to-date information for various logins and things we need to operate each day. **Official Response from Natalie Isbell:** > Thanks for your feedback! We’re happy to hear Hudu is making it easier to organize and access your information. We’re always working on improving the user experience and appreciate you sharing your thoughts. ### 41. Ticks all the boxes **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Hudu?** Simple interface making it easy for users to navigate and bolt load of features that suit our needs. **What do you dislike about Hudu?** Been UK based responses times can be slow for support requests. **What problems is Hudu solving and how is that benefiting you?** Helped the business massively with a central location for documentation **Official Response from Natalie Isbell:** > Thanks for the feedback! We’re glad the interface and feature set are working well for your team. Customer support experience is important to us - we appreciate the insight. ### 42. Great way to keep track! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2025 **What do you like best about Hudu?** It's extremely accessible. You don't need to know much about a CRM to get running with it. Everything is logically laid out and if you use relationships correctly it makes keeping track of users super easy. **What do you dislike about Hudu?** The biggest downside I've experienced is some of the integrations not always working (e.g. Microsoft). Ocassionally the licenses don't transfer over very well, and it doesn't take into consideration changes in O365 (e.g. changing a UPN or Display Name). **What problems is Hudu solving and how is that benefiting you?** We needed a signle source of truth for our work, and Hudu satisfied that. Now there isn't a question of where one needs to go to find relevant information, it's just Hudu. Integrations also expedite the setup process of users as you don't need to input all the data manually. **Official Response from Natalie Isbell:** > Thanks for the thoughtful review! We're glad you find Hudu intuitive and helpful for tracking users. Our support team is always happy to help troubleshoot any integration issues like the ones you mentioned. ### 43. Great platform. Great price **Rating:** 5.0/5.0 stars **Reviewed by:** Ed T. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Hudu?** Easy to use and understand the web interface. **What do you dislike about Hudu?** I can't think of anything. I couldn't get to the iphone app but had to simply enable access to it. **What problems is Hudu solving and how is that benefiting you?** Need a secure easy to use password manager...it works! **Official Response from Natalie Isbell:** > Thank you for sharing your experience. ### 44. Excellent MSP Focused documentation platform **Rating:** 5.0/5.0 stars **Reviewed by:** Geoff C. | Professional Services Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2025 **What do you like best about Hudu?** Their documentation engine, integration with Connectwise PSA, and full featured API make this a great product. We leverage the API so perform all sorts of automation and alerting through our ticketing system. **What do you dislike about Hudu?** We would like to see the Connectwise integration expanded to include a 2 way sync so that assets created in hudu can sync into CW and not just the other way around. **What problems is Hudu solving and how is that benefiting you?** Having a centralized place for documentation. This creates a culture around documentation and encourages our engineers to properly create and update documentation. **Official Response from Natalie Isbell:** > We're glad to hear you're enjoying Hudu! We appreciate the suggestion for a two-way ConnectWise sync to allow assets created in Hudu to sync back into ConnectWise. Feel free to submit this as a feature request on our Canny board so we can prioritize it accordingly. Thanks again! ### 45. Flexible documentation with ease and growing API possibilies **Rating:** 4.5/5.0 stars **Reviewed by:** Manuel N. | Geschäftsführer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Hudu?** Stable to use. Feedback to product improvements is welcome. Direct touch to product management. Implementation is easy. Customer support is mostly good. **What do you dislike about Hudu?** At the moment not possible to give flexible permission levels to specific users of customers without additional licenses (e.g. full access to documentation for CEO, but read-only access to KB for all employes of the customer). **What problems is Hudu solving and how is that benefiting you?** Help us to documentate the IT envirements of all our customers. With magic dashs we integrated some of the used SaaS-Solutions via API (e.g. license counting) **Official Response from Natalie Isbell:** > Thanks for your feedback! We’re always working to improve the product and would love your input on our roadmap. You can upvote or leave a comment on the feature here: https://feedback.hudu.com/feature-requests/p/custom-user-role-creation-for-more-granular-permissions-control We appreciate you helping us make Hudu better! ### 46. Cost Effective way to Organize customer data **Rating:** 4.5/5.0 stars **Reviewed by:** Keith K. | Principle, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2025 **What do you like best about Hudu?** I was glad to find a product that would not break the bank but also help me/us keep organized with customer data and information. Also the east or sharing this information with clients it a plus The various integrations have also been a benefit when tryign to ensure everything is up to date and accurate **What do you dislike about Hudu?** I have to say i have not found anything yet that I dislike about the product. **What problems is Hudu solving and how is that benefiting you?** Helping me stay organized and keeping information up to date and eliminating information silos **Official Response from Natalie Isbell:** > Thanks for the great feedback! We’re happy to hear Hudu is helping you stay organized and that you find the integrations useful. We appreciate you sharing your experience. ### 47. Powerful Documentation on a Budget **Rating:** 4.5/5.0 stars **Reviewed by:** Rob M. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Hudu?** Feature set and power comparable to ITglue **What do you dislike about Hudu?** Some confusing interfaces and sometimes hard to find a menu/option. **What problems is Hudu solving and how is that benefiting you?** DNS monitoring is helping replace legacy tools, Documentation gives a clean central location for data. **Official Response from Natalie Isbell:** > Thanks for the feedback! We’re always looking to improve the UI and make the experience smoother and more intuitive. ### 48. It has been a great product to help us elevate our business **Rating:** 4.5/5.0 stars **Reviewed by:** Chris L. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Hudu?** One stop please for all our IT knowlagde. Its easy to setup and easy to us. We are using this tool everyday to support our clients. The setup was very easy and supper fast to get into action. **What do you dislike about Hudu?** I would like more connections to other ticketing systems. We use Zendesk and I love them to intergrat. **What problems is Hudu solving and how is that benefiting you?** Its giving us a 1 stop shop for all out IT knowedge. For client sites, internal process, FAQ for everything. **Official Response from Natalie Isbell:** > Thanks for the great feedback! We’re happy to hear Hudu is helping your team support clients every day. While we don’t have a direct Zendesk integration yet, we’re planning to make Hudu Assist available on all websites - so you’ll be able to search KB articles and passwords right from within Zendesk. You can track this feature request and add your thoughts here: https://feedback.hudu.com/browser-extension-assist/p/hudu-assist-for-zendesk We appreciate your patience as we work on this! ### 49. A great tool for MSP **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Hudu?** Hudu is an easy to use tool with a logical interface. **What do you dislike about Hudu?** There have been a few bugs, but they're quickly addressed when raised with support. **What problems is Hudu solving and how is that benefiting you?** As an MSP, we require quick and simple access to a lot of information, and the ability to share it with teams internally. Hudu allows us to securely share data with out staff, and easily locate information we need to support our clients. **Official Response from Natalie Isbell:** > Thanks for the positive feedback! We're glad you're enjoying Hudu. ### 50. Best Platform for MSP Documatation **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan H. | IT MAnger, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2025 **What do you like best about Hudu?** The producted is easy to use and highly customizable. Which are two things you dont see together offten. HUDU in are company is Part of everyday use for supporting our customers. The Features are always being updated and being improveced the intergrations with our PSA and RMM make keeping everything updated easy. **What do you dislike about Hudu?** Unifi intergration is only for one Controler **What problems is Hudu solving and how is that benefiting you?** Keping our documtation is one place and being able to link it to passwords, servers, Applcationg etc. **Official Response from Natalie Isbell:** > Thanks for the positive feedback! We’re glad Hudu’s ease of use is helping your team support customers daily. Regarding the UniFi integration supporting only one controller, feel free to add this as a feature request on our Canny board. https://feedback.hudu.com/ We appreciate your input and patience as we continue to improve! ## Hudu Discussions - [What is Hudu used for?](https://www.g2.com/discussions/what-is-hudu-used-for) - 1 comment - [View Hudu pricing details and edition comparison](https://www.g2.com/products/hudu/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+09%3A12%3A24+-0500&secure%5Bsession_id%5D=0555e47d-3632-432b-b8fb-fd1f7aeb0d27&secure%5Btoken%5D=de92df7237c44e3814d81800dedcb6826bfecad67042a2154b567c9f95916ed7&format=llm_user) ## Hudu Integrations - [Atera](https://www.g2.com/products/atera/reviews) - [Autotask](https://www.g2.com/products/autotask/reviews) - [Cisco Duo](https://www.g2.com/products/cisco-duo/reviews) - [Cisco Meraki](https://www.g2.com/products/cisco-meraki/reviews) - [Cloudflare Application Security and Performance](https://www.g2.com/products/cloudflare-application-security-and-performance/reviews) - 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