I was looking for another hosting provider to migrate my websites. I was happy with services on the old one but the prices has become unaffordable, so I was looking for the host that would have the same / similar quality for affordable price. I wasn’t looking for the cheapest option because quality cost. After the researching I stopped with A2 Hosting. One of the things that were important to me that they have a server location in Europe.
What I was impressed of a lot was their support. The pre-sale team answered very quickly my questions. Afterwards, when I migrated my 5 websites (despite, they offer one website free of charge, I decided to do it by myself, cause I have knowledge and I still needed to migrate 5 and point the domains from different places). And I could say that during the process I was a lot on their support chat or submitted support tickets. Since I work in IT, I know that even you do the things “by the book” there is always something that doesn’t work as you expected. So I would lie saying that the migration was easy-breezy but their support is superb! If you don’t manage to resolve an issue on their live support (sometimes the issue is too complicated to resolve right away), they were very operative to answer the support tickets.
Bottom line, I’m very happy changing the hosting company and that migration process has finished. Review collected by and hosted on G2.com.
I didn't like so much the usability of their live chat. For example, at the end of the chat you can choose that the transcript would be emailed to you. It would be emailed, but it would never have my initial request (text). It would happen that not everything could be solved on the live support, so I had to submit a support ticket with the same issue. It would be handy if I could just copy-paste my initial text from the transcript, but that text wasn't included there. Review collected by and hosted on G2.com.