Hivelocity Reviews & Product Details

They used to be great. Customer support has declined in the past year. Review collected by and hosted on G2.com.

When you have serious technical problem you get whatever entry technician is available. You never get assigned a dedicated technician even with paid premium support. We have been dealing with a DDOS issue for over a month without resolve. Very bad support. We have been a client for over 11 years and can't get a manager to address our issue. Very disappointed. Review collected by and hosted on G2.com.

I like that Hivelocity was responsive to our needs. Their representative, Stoney Reynolds, was great to work with. They also gave us a great value. Review collected by and hosted on G2.com.

Nothing so far. Review collected by and hosted on G2.com.

I’ve relied on Hivelocity for a long time and have always been satisfied with their services. They used to be my go-to provider for VPS hosting, and I trusted them completely with my data. Review collected by and hosted on G2.com.

However, my recent experience has been disappointing. Last month, I set up a VPS but forgot to enable auto-pay. When I realized the system was down, I logged in only to find that my VPS had been canceled. I was just five days past the due date, and they automatically canceled and deleted the device. Even though I paid that same day, I was informed that the cancellation is automatic and irreversible. This experience has shaken my confidence in their ability to manage critical data.

I’m currently waiting to see if they’ll refund the payment I made for this month since they won’t be honoring the service. Review collected by and hosted on G2.com.

Cheap pricing

No limits (compared to competitors that have a monthly budget limit or CPU limiting)

Support available

Decent provisioning time (<10 minutes for popular machines)

Good API integration (better than most, multiple API keys with expiration time and ip address whitelisting, no scopes however) Review collected by and hosted on G2.com.

Technical support is not available 24/7, but fast responses as soon as the team is online Review collected by and hosted on G2.com.

The personalized service. I deal with PEOPLE at Hivelocity (what a concept!), not a chat bot. And not just people but the actual individuals charged with maintaining my production server, 24/7. They are have amazing technical acumen and, just as important, are so eager to address my challenges in the best possible way. They don't just rush to complete a ticket but really consider the bigger picture of what is required to solve the issue now and going forward. I truly couldn't be happier that well over 10 years ago I approved the decision to move our servers to HiVelocity. Review collected by and hosted on G2.com.

I can honestly say I don't think of anything at all to dislike about Hivelocity. Review collected by and hosted on G2.com.

Initially, I was a dedicated server customer. Then it dawned on me that with my Cisco background in networking and my passion for technology, I'd be better served building my server and colocating. After having used Hivelocity for a year or two as a dedicated customer and having extensive first-hand accounts of the lengths, they go through to ensure the most superior customer service, the choice for colocation was easy.

I lived in Miami then, so I shipped my server; they handled the initial setup and bam, I was a server owner.

10+ years as a colocation customer, and I have to say, under the leadership of Steve E., Hivelocity's technical support and billing department interactions are by far the best in this industry and any other tech service touchpoints I've experienced. Review collected by and hosted on G2.com.

I got nothing; honestly, they are just stellar! With average ticket responses of around 15 minutes and near-instant chat replies, I couldn't ask for more.

I moved to Tampa to be near my server, with plans to scale my business with them. Review collected by and hosted on G2.com.

Support is fantastic on time every time.

The infrastructure has been excellent.

The support team is highly knowledgeable. Review collected by and hosted on G2.com.

As of now, I don't have anything specific. Review collected by and hosted on G2.com.

They offer a very reliable service, with great customer support (the kind of customer support and service oriented attitude you wish all vendors had). They are accommodating in terms of special requests. Overall, they have a helpful and friendly team. Review collected by and hosted on G2.com.

So far, there's nothing I dislike about HiVelocity specifically. Prices have increased over the last couple of years, but this is specific to them. Review collected by and hosted on G2.com.

After several other data center SNAFUs, we finally found a home at HV. Service has been rock solid, support has always gone above and beyond, and the staff are always available and very effective (and friendly). We have no reservations about recommending HV to friends, business associates, and family. Special shout-out to Vinny in Billing and David from QA for making everything move so smoothly with our latest changes. Review collected by and hosted on G2.com.

Ummmm... nothing. I guess their pricing could be lower, but you get what you pay for. Review collected by and hosted on G2.com.

* They allow custom-built server configurations

* Great network reliability and bandwidth

* Direct console access to server Review collected by and hosted on G2.com.

* Not fully self-serve, some network changes require support

* Price of server components adds up Review collected by and hosted on G2.com.