HighRadius Accounts Receivables Reviews & Product Details

The product is intuitive and easy to learn, requiring no specialized expertise to navigate through its

modules efficiently. My favorite feature is that our customers can access their invoices and process payment without having to contact us. I also like the way this system is able to automate and track correspondences on each customer and that information is visible to everyone on the team which helps us keep from duplicating collection efforts. The customer support team is also extremely prompt and responsive when we encounter the occasional issue. Implementation of the product was the fastest we have ever implemented anything in my 26 years with our company, and this product integrated easily with our financial system. My team uses this program all day everyday and it has streamlined our Accounts Receivables process and has eliminated system silos and manual tasks. Review collected by and hosted on G2.com.

While the product offers strong functionality overall, there are a few areas where improvements would enhance usability and efficiency: Integration Timing - System integrations currently operate through batch processing rather than real-time updates, which can delay data synchronization across platforms. Email Management - The email inbox requires manual monitoring to associate responses with the correct customer accounts, adding extra administration effort. Documentation Limitations - Users are unable to attach supporting documents within the cash application module to record non-AR invoice deposits, limiting documentation accuracy. Review collected by and hosted on G2.com.

I like the automation features the most. It reduces manual work in cash application, collections, and deductions. The dashboards give clear visibility into outstanding invoices and help improve cash flow. It makes daily AR tasks more organized and efficient. Review collected by and hosted on G2.com.

Sometimes complex cases still need manual handling. The system can feel slow when working with large amounts of data. Implementation and customization may also take time. Improving speed and flexibility would make it better. Review collected by and hosted on G2.com.

HighRadius Accounts Receivables is pretty versatile in how you can set up your collection strategy and manage workflow. I like the ease of managing the workflow and assigning different account responsibilities to a collector. It helps in providing collection analytics by collector/area to better track KPIs. Review collected by and hosted on G2.com.

Connectivity to our central ERP (SAP) broke frequently and customer service was often very slow. Trying to communicate with them during the process wasn't simple either. Even changing the most minor thing in HighRadius Accounts Receivables was an issue if HighRadius had to be involved. Review collected by and hosted on G2.com.

HighRadius is especially strong in automating cash application using Machine Learning.

The automated cash application engine has dramatically reduced manual effort. It intelligently applies payments and improves straight-through processing, freeing our team to focus on exceptions and strategic work. Review collected by and hosted on G2.com.

While HighRadius delivers strong automation and predictive AR capabilities, the initial setup and learning curve can require additional time and training. Some advanced reporting customization takes effort, and it’s important to ensure clean source data for the best predictive results. Overall, the benefits outweigh these challenges Review collected by and hosted on G2.com.

I love how HighRadius Accounts Receivables stores communications in the customer accounts, which helps us keep track of everything even if someone leaves the company, and I appreciate how user-friendly the system is because it's easy to navigate even without much experience. I also find the AI tools and automated communications incredibly helpful, as they allow us to manage smaller customers that we never had time to work on before. Review collected by and hosted on G2.com.

The email inbox still has room for improvement. It would be helpful if email population based on prior communication worked more like Outlook. Currently, HighRadius only completes emails if the contact is in the account, but we have many contacts not stored to specific accounts. Having this feature would save a lot of time. Review collected by and hosted on G2.com.

The visuals are pleasing to the eye, easy to follow, and provide enough information to successfully apply cash. The research tools are well designed, and the monthly reports are simple to find, and use. We have business partners that meet with us monthly, and they are phenomenal. They listen to us, and respond in a timely fashion, helping resolve any questions or concerns that we may have. Review collected by and hosted on G2.com.

I can honestly say that there is not a downside that I can think of. Review collected by and hosted on G2.com.

I like HighRadius Accounts Receivables for its user-friendly design and how well it integrates with customers' portfolios, providing shared visibility of the portfolio at all levels. I also appreciate the right level of details it offers to perform activities effectively, making portfolio review easier and improving navigation and traceability. Review collected by and hosted on G2.com.

I don't like how the SLAs and time tracking are handled for deduction items. When a deduction is assigned to the operations management or customer service team, the original date of assignment resets every time someone opens it. This doesn't show the right number of days since the deduction was moved, which makes tracking less accurate. Review collected by and hosted on G2.com.

I like that HighRadius has been a customizable platform for us to apply payments. We have a very large volume of line items received daily, so having a reliable resource that matches remittances and correctly applies the payments is extremely helpful for us. I like how the platform tries to predict what actions need to be taken, such as matching a remittance it thinks may be suited for the payment. Review collected by and hosted on G2.com.

I think a weakness of the system is the inability to read non-traditional remittance formats, which can understandably be difficult but it's something that can hinder our match percentages drastically. I also think that due to our large volume of payments and remittances, this can slow down the website when it comes to searching past payments or searching for a remittance on the remittance linking page. Review collected by and hosted on G2.com.

I love how HighRadius Accounts Receivables saves countless hours of manual work and improves accuracy. I enjoy that it's able to work with multiple company codes across various customers, which helps automation in our company. The integration with our ERP system, SAP, works well, and the initial setup of HighRadius Accounts Receivables was seamless. Review collected by and hosted on G2.com.

The ability to export a complete list of active users not excluding the user running the report (i.e. including the user running the active user report). Additionally, the capability to create complex coding mappings that may be unique for customers Review collected by and hosted on G2.com.

Layout is very user friendly and intuitive. Automated backup retrieval is very efficient and convenient.

I like all the "self service" features. Review collected by and hosted on G2.com.

I feel like their OCR capabilities need some improvements. Speed of some jobs could be improved.

Would be nice if we could potentially create some of our own rules.

Analytics need improvement. Review collected by and hosted on G2.com.