HighRadius Accounts Receivables Reviews & Product Details

I am able to track payments that hit but may not be applied by our cash app team yet, to ensure I am not holding any orders unnecessarily. I like that I can pull a check copy to review deduction information and can verify payment detail at any time. The bots are able to pull information from our customer portals too, which saves us some steps. I like the deduction module and that we can attach all of the backup in one place making it easy to show support for audits. We can also run reports by age, reason code, account rep and other categories which is nice. Review collected by and hosted on G2.com.

Our customers sometimes deduct before they pay the invoice, and the system gets confused by that and wants to set up the full value of the invoice as a deduction, when it should be left open until it is paid, and the deduction should be set up. We are working on getting that resolved. Review collected by and hosted on G2.com.

There are many account receivables software in the market, but this software is easy to use and I think it is more budget friendly as compared to rest. I have used different high-tech software such as apollo.io and contact put ( different domain) but they all have some issues in operating ( according to me ). Review collected by and hosted on G2.com.

The softwares pop-ups are ok but I don't like content pop-ups, they are quite irritating Review collected by and hosted on G2.com.

We are a holding company with several companies with high volume receivables. High Radius Cash Recon module has allowed us to reduce headcount by applying our cash to AR automatically and just managing exceptions. We added the EIPP and Collections module in the last couple years and that has only made us more efficient and helped with cash collection. Review collected by and hosted on G2.com.

The least helpful part is just when we have several exceptions to work through, but the High Radius team has supported us through that. Review collected by and hosted on G2.com.

Integration of different remittances and payment details from Bank of America. It eases the reconciliation process by bringing together different remittance sources in one place. Review collected by and hosted on G2.com.

The support and development team is slow with resolution and takes longer. Plus, there are development gaps which do not bridge the process well. Review collected by and hosted on G2.com.

What I like best about HighRadius is the automation in capturing the remittances and tagging the customer accordingly. Then integration with the ERP system we use to book the end result. Review collected by and hosted on G2.com.

What I like least about HighRadius is that it currently does not capture journal entries from the ERP system as sometimes we receive payment for invoices we have marked as paid due to write-offs. So then HighRadius records the payment as unapplied in the ERP system and then we have to manually book it later. Review collected by and hosted on G2.com.

HighRadius has played a crucial role in our department by pulling needed support documents and having it automated, saving a lot of minutes to hours for some analyst. This was originally catered for chargebacks, but we have found other uses for it, such as issuing credits that are much faster via HighRadius than our other system. Review collected by and hosted on G2.com.

What I dislike about HighRadius is the time delay to see the upload in the portal. For example, I can obtain the supporting document today, but HighRadius takes two days for it to show up. Also, reason codes need to be changed in HighRadius for it to flow into our system the next day, it is not updated in real time, which affects current work and may add a day's delay. One last thought, if other customers are using HighRadius and have the same customers, why can't HRC pivot and correct the path when support cannot be pulled. Wouldn't HRC have notification of changes via tickets and be proactive to change the path for all of their customers? Review collected by and hosted on G2.com.

Notable reduction in overdue balances. All debts chased automatically, meaning collectors can focus on larger/complex items. User friendly platform with many additional features above competitors (AI, collection strategies defined by us, customer groups). Excellent implementation team with great support. Review collected by and hosted on G2.com.

At times the support desk do not seem to understand our use of HRC and we need to revert back to the implementation team. Review collected by and hosted on G2.com.

HighRadius Accounts Receivables this software is digitally used treasury \ order to cash it uses features like AI , Natural language , no - code language used Review collected by and hosted on G2.com.

it takes too much time to upload any file slow process not that much transparency Review collected by and hosted on G2.com.

The best is integration with SAP ERP, and the dashboards look nice and easy Review collected by and hosted on G2.com.

Customization is kind of hard and the customer response time is long. Review collected by and hosted on G2.com.

The complete transmission of all payments and deposits from the banks (in seven countries) to PeopleSoft.

Ease of use and the availability of online analytical tools.

Technical support is very knowledgeable, helpful and quick to respond to questions. Review collected by and hosted on G2.com.

Matching rules have to be developed and applied on a customer by customer basis. There is no machine learning. Automatic matching of payments and receivables is less than 50% in North America, at the line level. Review collected by and hosted on G2.com.