HighRadius Accounts Receivables Reviews & Product Details

AI-powered matching can automate 90%+ of payment reconciliation in some cases.

Reduces manual labor and accelerates cash flow Review collected by and hosted on G2.com.

Support responsiveness can be inconsistent Review collected by and hosted on G2.com.

Centralization, visibility and automation Review collected by and hosted on G2.com.

Resolution time and issue resolution are important to me, as are communication and transparency throughout the process. Review collected by and hosted on G2.com.

Very professional and solves the problems in O2C tower esp Accounts receivables Review collected by and hosted on G2.com.

I am happy with High Radius and would always recommend Review collected by and hosted on G2.com.

Accuracy and efficiency. The team and tools are very efficient. Review collected by and hosted on G2.com.

Nothing as such. Everything is fine. I dont dislike anything for now Review collected by and hosted on G2.com.

Our experience with HighRadius has been nothing short of transformative for our cash application process across multiple businesses. The tool's AI-driven capabilities have streamlined our payment posting, reducing manual intervention and identifying errors. This has allowed us to accelerate cash flow and allocate resources to more strategic tasks. HighRadius provides us data that we can use to identify additional areas for improvement, offering insights that benefit both our business and our customers. In summary, HighRadius has significantly enhanced our cash posting and collections processes, delivering benefits such as increased productivity, reduced operational costs, and improved customer satisfaction. The customer portal is a feature that many of our customers were asking for and they have adapted to it quickly. Review collected by and hosted on G2.com.

I have a high regard for this tool and am confident that the companies utilizing it will continue to experience improvements. We deployed three modules—CAA, CLS, and EIPP—simultaneously across three businesses, which potentially led to configuration gaps impacting downstream processes. It would be great if the OCR capabilities could be enhanced to "learn" based on the corrections the team makes (in picking up invoice number on payments), as to avoid the same OCR issues with the next payment. Review collected by and hosted on G2.com.

After implementing the Cash Application module, our team saw a huge improvement in no touch auto cash receipts, with a day 1 achievement of >50% hit rates (compared to 0% historically).

In addition, the visibility and reporting we have around the whole process now (missing customer info, missing MICR mappings, poor ORC image), gives us the power to drive those hit rates much higher quickly.

Likewise, our Collectors are now actively leveraging the Collections module to auto-correspond to several tiers of customers. We are able to reach ~5K accounts in a given run with no manual steps needed. This is driving significant payment turnaround in the EIPP Portal and in just 3 months since go-live we've already received $5M via this method.

Our Program Director was (and still is) a fantastic business partner along the way, helping us stay on track and resolve issues quickly. Review collected by and hosted on G2.com.

As a result of everything being interconnected, getting configuration right and understanding up and downstream implications can be tricky to manage. Security roles can also be challenging. It is critical to spend the time testing and training here to avoid issues.

Turnaround time of resolving case post go-live needs close management. Review collected by and hosted on G2.com.

The cash application has made a huge difference for my team. Review collected by and hosted on G2.com.

I am disappointed by the lack of assistance from their international support team. Additionally, the credit application feature is missing any workflows, which makes the process less efficient. Review collected by and hosted on G2.com.

HighRadius portal is a great resource to find claims invoices that are not found in the Walmart Portal I frequently use this portal as a resource to remittances. The portal is easy to use when researching invoices. I also like the option of customer support. Review collected by and hosted on G2.com.

I dislike that claims invoices are also sent to our payables department even though they balances are deducted from the remittance. Receiving 1-10 emails is not needed Review collected by and hosted on G2.com.

The system was put in to give us an efficient way to relay invoices to customers and allow customers to efficiently pay the invoices. It was tightly integrated with Netsuite and our bank (JP Morgan) and processor (WorldPay). It had all the features we required and many other features that were nice to have. It was implemented in rather short order and High Radius implementation team was competent and worked very diligently to keep us on schedule and implement a quality solution. As with any significant system/project there were issues along the way that had to be rectified and addressed but High Radius did the right thing and acted as a partner in getting these issues resolved and corrected in the right way so we had a reliable and efficient system. The system has been relatively stable and the company does a very good job from a customer success perspective to ensure usage of the product is actually of benefit and getting feedback on what they can do better.

Specific features we leveraged:

- Automated new customer registration and communication for login access

- Syncing all invoices generated in Netsuite and ensuring they were exposed and notified to customers and accessible via the portal.

- Accepting customer payments via ACH or CC.

- Ability to assess a standard fee for CC payments to offset the processing cost

- Ability for customers to setup autopay to ensure automated and timely payments

- Customer contact updates syncing back to our Netsuite system

- Notifications about key operational conditions (new invoices, past due invoices, failed payments, etc.) Review collected by and hosted on G2.com.

Changing configurations or settings that affect how the system operates requires help from High Radius consulting team and something that may incur extra costs. For this reason it's important to understand what you want in the implementation up front and do a good job of agreeing on the scope and features to implemented so that you can stay on schedule with the project implementation and control the costs of the implementation of it. Releases of new features in the underlying product don't just appear in many cases and seems to require some kind of opt-in and small implementation. I think this is likely done to encourage stability which I would argue is more important then having new features appear that may or may not help. Review collected by and hosted on G2.com.

This is the most significant advantage. HighRadius leverages AI, Machine Learning, and RPA (Robotic Process Automation) to automate virtually every step of the AR process, from credit management to cash application, collections, and deductions. Review collected by and hosted on G2.com.

Despite its automation, the system can be complex to set up and master, especially for users not accustomed to advanced AR automation solutions. This often leads to a significant learning curve. Review collected by and hosted on G2.com.