--- title: Hey Customer Reviews meta_title: 'Hey Customer Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Hey Customer works for a business like yours. date_modified: '2026-09-09' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Hey Customer Reviews **Vendor:** Hey Customer **Category:** [Agentic GTM Platforms Software](https://www.g2.com/categories/agentic-gtm-platforms) ## About Hey Customer Hey Customer is a CRM platform that unifies business operations into one workspace. It offers lead capture to track prospects from initial contact to deal closure and pipeline management with customizable kanban stages for organizing sales processes. The ticketing system serves as a helpdesk with priority settings, teammate assignments, and automated rules, while customers can track ticket status via a branded portal. Contract management allows template creation, customer data merging, and electronic signatures. Reporting features include data joins, filters, and scheduled delivery in CSV, Excel, and PDF formats. Email integration syncs with Google and Microsoft accounts, and calendar synchronization aligns schedules. Role-based access control manages permissions, while integrations with Google Workspace, Microsoft 365, and Slack enhance functionality. Users can import contacts during setup and export data anytime. - [View Hey Customer pricing details and edition comparison](https://www.g2.com/products/hey-customer/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-09+23%3A11%3A18+-0500&secure%5Bsession_id%5D=9a65e87a-37f2-43de-b0dc-6510f293a90f&secure%5Btoken%5D=881d19c79644e40ccd41fed885bb865d33e61138a21ff4082f70bf18b0f98800&format=llm_user) ## Hey Customer Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **GTM Intelligence - Agentic GTM Platforms** - Multi-Source Context Assembly - Buying Signal Detection & Prioritization - Configurable Agent Research - Context Refresh & Learning - Persistent Account & Buyer Profiles **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Agentic Workflow Execution - Agentic GTM Platforms** - Adaptive Action Selection - Cross-Channel Action Execution - Signal-Triggered Execution - Goal-Directed Workflow Configuration - Multi-Stage GTM Orchestration **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Governance & Interoperability - Agentic GTM Platforms** - Approval Gates & Execution Guardrails - Run History & Exception Management - Revenue Outcome Measurement - Bidirectional GTM Integrations - APIs, Webhooks & Agent Protocols **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Generative AI** - AI Text Generation - Generative AI - Proposal Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation ## Top Hey Customer Alternatives - [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews) - 4.5/5.0 (8,883 reviews) - [Demandbase One](https://www.g2.com/products/demandbase-one/reviews) - 4.4/5.0 (1,940 reviews) - [Consensus](https://www.g2.com/products/consensus/reviews) - 4.7/5.0 (1,841 reviews)