I love the fact that the interface is very similar to Gmail so it not hard to get familiar with the platform.

In addition, the fact that we can set different permissions for each team member is great!

The move into social media ;to manage your social media messages) is also a very welcome development! Review collected by and hosted on G2.com.

They had some lauding issues earlier but it has lessened although there is the occasional hiccup. Review collected by and hosted on G2.com.

well, the ability to use helpwise to answer our client's problems or issues make it more awesome to use helpwise Review collected by and hosted on G2.com.

right now I don't have any problem with helpwise, but it would be awesome to have a calling where we can talk with the persons contacting us Review collected by and hosted on G2.com.

It is reliable, supports integrations and enables us to provide support across multiple channels. It works well and is constantly improving. Review collected by and hosted on G2.com.

At times it has been slow and can be buggy as the team is constantly working on new integrations but they do push constant updates so I am fine it with it. Review collected by and hosted on G2.com.

The tagging system is super helpful! We can see what our customers consistently have issues with, so we can fix them in a meaningful way. Review collected by and hosted on G2.com.

I wish there were a sending limit higher than 20 recipients! I also wish there was a dashboard to compare tags and more complex analytics on tags. Review collected by and hosted on G2.com.

I am very happy with Helpwise. It has helped me streamline my help desk and has all the features I need for our business. This includes the ability to access it from Gmail or through the app on your phone! Review collected by and hosted on G2.com.

When I receive an email, the only thing that bothers me is that I can not always hear the buzz of my phone when it arrives in some form of communication. Other than that little problem with Helpwise - which really is not that big of a deal considering how much else they have to offer! Review collected by and hosted on G2.com.

I like the structure that is easy to navigate, as well as saved replies for frequent and repetitive cases. Review collected by and hosted on G2.com.

That there's no warning if I mention attachment, and then forget to upload it like on Gmail. Review collected by and hosted on G2.com.

helpwise.io is a new bot that can help you solve customer queries across multiple channels, like email, live chat, and even social media. This is cutting-edge technology that's not available anywhere else on the market. I'm impressed with how it can track everything in one place and tell how many customers you've helped, so you know you're on the right track. This advanced bot is something you want to check out because it's unlike anything you've ever seen before. Review collected by and hosted on G2.com.

there is nothing so far which I didn't like Review collected by and hosted on G2.com.

Helpwise is an excellent shared mailbox portal with additional features such as a live-chat and help center. It helps bring all support functions for the company inhouse in one single location and makes the whole customer or internal support routes a lot more efficent. Review collected by and hosted on G2.com.

Helpwise can be a bit of a learning curve at first but this is fine for seasoned professionals like IT, Customer Ex. and HR staff who are familar with helpdesk alternative softwares. Review collected by and hosted on G2.com.

The platform is user-friendly and doesn't take much time to grow accustomed to. Review collected by and hosted on G2.com.

I wish that all my flagged messages remained flagged when it transferred our emails from Outlook. Review collected by and hosted on G2.com.

I like best the efficient way in which you can communicate with your peers via mentions. I like how easily you can order your inbox and being able to create a work space comfortable for everybody. Review collected by and hosted on G2.com.

I would like to have more options when creating rules. Anyway, they work very well and helps us being organized. Review collected by and hosted on G2.com.