Harmony Reviews & Product Details

I like that Harmony frees me up from repetitive manual tasks, so I can focus on the bigger problems that need to be solved and deliver a better IT user experience for our users. Review collected by and hosted on G2.com.

At the moment, there are a few quality-of-life features that would make Harmony even better. For example, it would be really helpful to have a notification system within the Harmony portal that alerts us when a user responds to our tickets. Another simple feature Harmony is missing is the ability to edit a response within a ticket after it’s been posted. Review collected by and hosted on G2.com.

Automation in Harmony feels practical, not overwhelming. The AI agents start adding value right away, especially when handling repetitive internal questions. I also appreciate that we can expand the automation gradually instead of trying to implement everything at once. That step-by-step approach makes it easier to build confidence as we scale our usage. Review collected by and hosted on G2.com.

Some of the configuration settings aren’t immediately intuitive. It took me a little time to figure out how the different automation rules interact with each other, and I had to do some trial and error to get the behavior I wanted. A clearer, more guided setup flow would make the initial configuration easier, especially for new users. Review collected by and hosted on G2.com.

One of the standout features for me is the AI-driven automation. It has been a total game-changer for my daily workflow as an IT professional. The system's ability to automatically resolve recurring manual tickets on its own has significantly lightened my workload.

The bot's level of comprehension is truly impressive. Its ability to accurately understand the user's issue based on their natural language description and then correctly diagnose what isn't working is amazing. Review collected by and hosted on G2.com.

Unfortunately, the product is relatively new and was missing an important Asset Management component. We built it together with the Harmony team, who were very attentive to our needs, but ultimately, it wasn't a pre-built feature in their product yet. As a result, it was a basic Asset Management tool without many of the features we actually needed.

I am sure that they have progressed and evolved since then, and that their Asset Management looks completely different today. Ultimately, they fulfill customer requests as quickly as possible and are growing and developing at a rapid pace. Review collected by and hosted on G2.com.

I like Harmony's ease of use and its intuitive nature. It's really plug and play as soon as you connect it. As long as I have the documentation set up for myself, like a Q&A knowledge base, the agent can quickly pick up and help the users upfront. The integration with core tools like Notion, Okta, Microsoft 365, Jira, Confluence, Jamf, and Intune gives us a full picture of everything we need. Harmony allows us to scale rapidly within the company and focus on more important tasks, as it handles repetitive tasks through AI. Review collected by and hosted on G2.com.

Harmony is still early on in some of the more advanced features, but they're iterating very quickly and improving every day. Review collected by and hosted on G2.com.

I love Harmony's ease of getting information about an asset, which previously needed checks in 3-4 different places. The ability to create custom flows really opens a world of options to resolve tickets and issues, and the system's auto-updating from the wiki or data sources is impressive. Harmony has fantastic integration with several MDMs, our EDR, and our wiki. The automated AI knowledge-base and ML-based responses are top-notch. Provisioning based on access requests is seamless. I also appreciate the communication options with Harmony, whether privately, via the portal, or through a public channel. The smooth baseline installation also stands out. On top of all that, the communication with Harmony’s team is super responsive, kind, and professional. Review collected by and hosted on G2.com.

Harmony sometimes ignores past resolutions; there's still no option to answer using custom emojis in Slack; Guest users in Slack can have some issues being assigned as Reporters. Review collected by and hosted on G2.com.

This is an AI driven ticket system,

AI is involved from creating workflows and automations in minutes and saves me alot of time

It is also resolves alot of ticket by itself saving me alot of time

The implementation and integration is very fast and easy.

Mose end users are using the harmony bot on a daily basis

Ran and the team are super responsive and resolves all issues in no time Review collected by and hosted on G2.com.

The UI can be better, sometimes its hard to read under the color pallet Review collected by and hosted on G2.com.

Harmony has made our day-to-day operations feel much more structured. The AI agents step in early and take care of a solid portion of incoming requests without needing our intervention. I also appreciate how tickets are automatically enriched with helpful context, which saves time whenever we do need to jump in. Overall, the system feels reliable and consistent once it’s up and running. Review collected by and hosted on G2.com.

The interface takes a little time to get fully used to, especially when I’m managing multiple workflows. A few areas could be streamlined to cut down on extra clicks. It’s not a major issue overall, but there’s still room to improve the navigation and make it feel more intuitive. Review collected by and hosted on G2.com.

I like that Harmony is easy to set up and is a friendly system. The basic setup and integrations only take us 30-60 minutes, which saves us a lot of time for repetitive tasks. I appreciate how it gives us an overview of all assets and issues in one system. The system's ability to integrate with tools like Slack, IRU, JumpCloud, CrowdStrike, and Google Workspace is valuable, and I notice the amount of integrations is growing rapidly. Review collected by and hosted on G2.com.

I think the only gap is that there's no option to connect systems like Wise and NetSuite for spend auto-discovery. Review collected by and hosted on G2.com.

Harmony automates so many of our tickets and saves us so much time. All the most frequent and tedious tasks are now automated and it's easy to approve access requests to systems for admins of all our systems Review collected by and hosted on G2.com.

Still small kinks and bugs to work out here and there but that comes with working with such an early stage company. So much potential here! Review collected by and hosted on G2.com.

Harmony has improved how different teams collaborate on support requests. Tickets move between teams with the right context, so we don’t have to repeat the same explanations. The AI also helps route issues correctly from the start, which saves time and reduces back-and-forth. Overall, it feels like everyone is working in the same system rather than in separate silos. Review collected by and hosted on G2.com.

Cross-team visibility settings can be a little tricky to configure at first. We had to spend some time fine-tuning the access levels to get everything aligned. Once it’s set up, it works well, but the initial setup process could definitely be smoother and more straightforward. Review collected by and hosted on G2.com.