--- title: GrooveHQ Reviews meta_title: 'GrooveHQ Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 195 reviews by the users' company size, role or industry to find out how GrooveHQ works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 195 scale: '5' date_modified: '2026-08-14' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # GrooveHQ Reviews **Vendor:** GrooveHQ **Category:** [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) **Average Rating:** 4.6/5.0 **Total Reviews:** 195 ## About GrooveHQ The refreshingly simple yet powerful alternative to Zendesk. Over 2,000 small businesses use Groove's help desk software to centralize and automate their customer support. ## GrooveHQ Pros & Cons **What users like:** - Users commend GrooveHQ for its **responsive customer support** , enhancing collaboration and clarity in managing queries effectively. (2 reviews) - Users value the **helpful reminders** from GrooveHQ, making follow-ups and support management seamless for teams. (2 reviews) - Users love how GrooveHQ's **automation** feature ensures that nothing slips through the cracks, providing timely follow-ups. (1 reviews) - Users praise GrooveHQ's **ease of use** , benefiting from collaborative tools and responsive support for efficient management. (1 reviews) - Users praise the **easy setup** of GrooveHQ, highlighting responsive support and clear help resources that enhance collaboration. (1 reviews) - Users value the **efficiency** of GrooveHQ in managing support queries and facilitating collaboration among team members. (1 reviews) - Users appreciate the **efficient email management** of GrooveHQ, facilitating teamwork and reducing stress in handling support queries. (1 reviews) - Users appreciate the **user-friendly features** of GrooveHQ, finding it easy to track tickets and monitor agent performance. (1 reviews) - Flexibility (1 reviews) - Integrations (1 reviews) **What users dislike:** - Users face **chat functionality issues** , as it's all or nothing for including parts of conversations in responses. (1 reviews) - Users express frustration over the **lack of selective comment inclusion** , leading to disjointed conversations across platforms. (1 reviews) - Users struggle with **email communication issues** , wishing to selectively include parts of conversations without reverting to other platforms. (1 reviews) - Users face challenges with **limited issue resolution options** , making it hard to select relevant conversation parts when forwarding. (1 reviews) - Users find **merging tickets cumbersome** , which complicates their workflow and hampers efficiency in GrooveHQ. (1 reviews) - Users find the **missing features** in GrooveHQ limiting, especially the inability to select parts of conversations to share. (1 reviews) - Software Bugs (1 reviews) - Users face challenges with **ticketing issues** like limited visibility of notes in emails and complex merging processes. (1 reviews) - Update Issues (1 reviews) ## GrooveHQ Reviews ### 1. Using Groove **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth G. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2023 **What do you like best about GrooveHQ?** The notes from team mates to the other and everyone can see eachothers progress **What do you dislike about GrooveHQ?** Can't see emails that have been sent out to clients **What problems is GrooveHQ solving and how is that benefiting you?** communications betweens teams is the best thing groove is giving. ### 2. GrooveHQ is an amazing software for ticket management **Rating:** 5.0/5.0 stars **Reviewed by:** Tyson E. | Web Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2022 **What do you like best about GrooveHQ?** GrooveHQ is amazing at ticket management. We have several hundred clients and get anywhere from 50-70 tickets opened per day across our team. We are able to set timelines and manage client expectations through Groove. **What do you dislike about GrooveHQ?** Something that I didn't enjoy was that I couldn't unsend an email but they added that feature recently and it has been a wonderful asset for our entire team. They are constantly working on updates and improvements. **What problems is GrooveHQ solving and how is that benefiting you?** GrooveHQ solves our problems with client and ticket management. We are able to keep up our relationships by having meaningful conversations every day. We are able to help clients resolve their issues in positive ways. ### 3. My opinion **Rating:** 5.0/5.0 stars **Reviewed by:** Olvin A. | It Help Desk Support, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2023 **What do you like best about GrooveHQ?** The most helpful of groove is the benefit to keep you informed about new requests. It allows you to create notes to communicate with team members. For me is one of the best software. **What do you dislike about GrooveHQ?** It doesn't have sound notifications, so means you have to open it if you want to check new tickets. Adding a sound option for new tickets **What problems is GrooveHQ solving and how is that benefiting you?** Internal request from users ### 4. One of the most useful apps for my team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2023 **What do you like best about GrooveHQ?** What I like is how simple it is to use, the whole point of the app is to make your inboxes manageable from one spot and it does that perfectly. Everything is easy to find, easy to use and the app does exactly what it should. We do not use the knowledge base or some other options but I'm sure that is great as well. **What do you dislike about GrooveHQ?** Nothing really, I did dislike the new design but I have now even forgot how the old one looked. I guess that is what always happens, takes some time to adapt to something new. **What problems is GrooveHQ solving and how is that benefiting you?** Email management. ### 5. Long time user, highly recommend. **Rating:** 5.0/5.0 stars **Reviewed by:** Simon B. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2022 **What do you like best about GrooveHQ?** We've used Groove for our customer success programme for more years than I can remember. We have submitted feature requests and benefitted greatly from their implementation. Analytics are really useful when we find the time for a bit of self-discovery. Many thanks **What do you dislike about GrooveHQ?** We are a small agile company, if we didn't like Groove we would have moved on a long time ago. As previously mentioned previous feature requests have been implemented. **What problems is GrooveHQ solving and how is that benefiting you?** The knowledge base system integration with the ticket system streamlines our processes and ensures our customers can self-serve as efficiently as possible. Chat bot module also supports this process. ### 6. Get In The Groove! **Rating:** 5.0/5.0 stars **Reviewed by:** Marwan T. | Support Team Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2022 **What do you like best about GrooveHQ?** The ability to have canned responses that automatically fill in information like recipients' names, dates, etc. The ability to have multiple inboxes. The ability to see team stats and collect user feedback from recipients. **What do you dislike about GrooveHQ?** To be perfectly honest, I have used other support systems, and Groove is at the top of my list. I can't think of any features or areas I find lacking. No dislikes here. **What problems is GrooveHQ solving and how is that benefiting you?** We use GrooveHQ to support our Clients/Students, and it offers us a great solution to be able to support multiple inboxes and work as a team; see statistics on team performance and streamline our support process. ### 7. User friendly and good experience and productive **Rating:** 4.5/5.0 stars **Reviewed by:** Rajani C. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2023 **What do you like best about GrooveHQ?** Good Collaboration with team and customers **What do you dislike about GrooveHQ?** Sometimes it isn't easy to search the old emails **What problems is GrooveHQ solving and how is that benefiting you?** Collabartion for the office team and clients. ### 8. Easy to use, great among staff **Rating:** 4.5/5.0 stars **Reviewed by:** Peter C. | Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about GrooveHQ?** Insert templates has been such a time saver. Keeping all the emails in one place while chatting to staff within the notes section is great. **What do you dislike about GrooveHQ?** You can't place images within paragraphs of the text like send in blue. I can't do a large email campaign with groove. I don't know if you can hide email addresses **What problems is GrooveHQ solving and how is that benefiting you?** Time. Communicating with each other across days. Staff are in different days and we were unsure if a client had been responded to but now we can track it as they all come to the same mailbox. ### 9. We've used GrooveHQ for many years and I'm very happy with it. **Rating:** 4.5/5.0 stars **Reviewed by:** Sandy B. | Product Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2022 **What do you like best about GrooveHQ?** I like that I can work outside of GrooveHQ and still keep an eye on tickets through Slack and email. Being able to tag people and forward emails to people outside of Groove frees up my time. **What do you dislike about GrooveHQ?** I was looking forward to the chat piece, but it just didn't work for us, so we went back to another chat software. **What problems is GrooveHQ solving and how is that benefiting you?** Access to the knowledge base when I'm answering customer emails saves time. Before GrooveHQ, we had to go to another software to look for the answers, but links to the knowledgebases are right there in Groove. ### 10. Groove has been part of the team! Our sales and support teams wouldn't be as productive as they. **Rating:** 5.0/5.0 stars **Reviewed by:** Dusan S. | CEO/Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about GrooveHQ?** Groove has been a great part of our support and sales teams from the moment we started. Their live chat and ticket support systems work like a charm. Have all the options you need, without unneeded bloat of other options, addons and integrations. **What do you dislike about GrooveHQ?** The only thing I'd improve on is email template customization and email signature creation. **What problems is GrooveHQ solving and how is that benefiting you?** Groove allows our teams to have a unique and quick overview of support tickets and live chat inquiries. We run multiple brands, and the option to create different teams/companies is really good. ### 11. Great, efficient and user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Bethany S. | Online Customer Service and Sales to Independent Retailers, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about GrooveHQ?** I respond to customer inquires on multiple email addresses, I like that groove saves the closed responses in different buckets. **What do you dislike about GrooveHQ?** Sometimes too much spam gets through. Also, if I need to forward an issue to multiple people in the company--it only takes 2 email contacts I believe. Sometimes the customers email doesn't come through and I have to go back to my personal email to find it . **What problems is GrooveHQ solving and how is that benefiting you?** Instead of all the customer queries come into my work email address, I can let groove store and categorize them. I see the important ones pop up adn quickly switch over to groove to answer it and let groove keep less urgent ones for later. But delete them from my work inbox! ### 12. easy, friendly, helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Elen D. | customer support, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2022 **What do you like best about GrooveHQ?** They have very fast customer service and are very helpful **What do you dislike about GrooveHQ?** No problem, they are quick to help and very friendly **What problems is GrooveHQ solving and how is that benefiting you?** technical problems, everything is fast and professional ### 13. Very easy to use and an enrichment for everyone **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2022 **What do you like best about GrooveHQ?** After 2 days of working with it, I was able to do any task. It's really user friendly. I really like that you can create a lot of templates and use them for any situation and tag someone in case you need help. **What do you dislike about GrooveHQ?** I can't find any negative aspects about GrooveHQ to be honest. I am very oldschool and not good with technology - but GrooveHQ was really easy to use and self-explanatory. **What problems is GrooveHQ solving and how is that benefiting you?** I can solve customer requests very easy and fast. And I can see the messages my co-workers and that I can tag them is really helpful in case I need some help/inspiration for new customer requests. ### 14. One of the greatest tools in our business **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly P. | Customer Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2022 **What do you like best about GrooveHQ?** The ability to see all conversations made with our customers, adding notes to a conversation within the application and the reporting function make it easy to track my team's performance. **What do you dislike about GrooveHQ?** I have no dislikes at this stage. I am encouraging all departments within our business to use this tool. It's easy to use and beneficial. **What problems is GrooveHQ solving and how is that benefiting you?** Working remotely has its challenges. Groove has provided us with a tool to check in on staff and their performance and to ensure the appropriate and acceptable responses are being provided. ### 15. Best group email system! **Rating:** 5.0/5.0 stars **Reviewed by:** Virsna C. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about GrooveHQ?** GrooveHQ is so easy to use and super helpful! We have a team of 6, and we can assign tickets to each others. If someone is sick or away, we can jump into their ticket, go through their conversation and jump in or take over. It's so helpful and very easy to navigate. 100% definitely recommend it. **What do you dislike about GrooveHQ?** Sometimes attaching files doesn't work right away, but it's fine. Nothing too major. **What problems is GrooveHQ solving and how is that benefiting you?** So far, I haven't experienced any problems besides attaching files. So that's a plus! ### 16. Groove keeps us all in check! **Rating:** 5.0/5.0 stars **Reviewed by:** Preston E. | Controller, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2022 **What do you like best about GrooveHQ?** I love that I never need to worry about leaving a client email unanswered. I always know who I still need to get back to or what I still need to take care. It's fantastic! **What do you dislike about GrooveHQ?** Some functions could definitely be improved. One particular function that I am not a huge fan of is the search bar. I would love to be able to filter search results for specific criteria rather than just search for keywords. The mobile experience could also use a little bit of work. Otherwise, it is a great product! **Recommendations to others considering GrooveHQ:** If you are needing something to help you and your team stay organized, I recommend looking at this! **What problems is GrooveHQ solving and how is that benefiting you?** Like I said above, the best thing that Groove has done for us is to make sure that we are organized and that nothing is falling through the cracks. We have team meetings each morning to go over our various inboxes and to make sure that each and every client receives a response to their inquiry. ### 17. Great for start-ups and small CS teams! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2022 **What do you like best about GrooveHQ?** Groove is a great collaborative ticketing system. It provides all the core functionality a small organization needs to support customers like a pro. The Knowledge Base is a huge added bonus! **What do you dislike about GrooveHQ?** We've experienced some issues with integrations, but the support team has been wonderful to work with. Very quick to respond and provide updates while working towards a resolution. **What problems is GrooveHQ solving and how is that benefiting you?** Groove is enabling us to stay on top of our customer needs, be responsive, and not step on one another while managing our open items queue. It also gives plenty of tools to ensure clients can self-serve before opening up a ticket (Widgets, Knowledge Base, Chat). ### 18. Best Help Desk Platform for Small Business **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon W. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2022 **What do you like best about GrooveHQ?** Groove is simple and fast. Our team quickly and efficiently learned the software and it resulted in increased customer happiness. **What do you dislike about GrooveHQ?** I honestly have no complaints about Groove at this point. They continue to evolve and our always interested in learning how they can improve their product. **What problems is GrooveHQ solving and how is that benefiting you?** Groove is helping us determine where we need to focus our development and UI resources via customer feedback. ### 19. Easy,practical and awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about GrooveHQ?** I think Groove has given me a different experience to other similar programms I have worked with. It is simpler and more practical and makes the work easier to do. I liked that knowledge bases can be added and edited easily. **What do you dislike about GrooveHQ?** Loading time sometimes, and that when you close the tab you must register back with bussiness email for example. Overall no other feedbacks and very satisfied. **What problems is GrooveHQ solving and how is that benefiting you?** It is helping to work efficiently on tickets for the community management for the company I am currently working with. Helps to have great overview and to answer and help the clients. ### 20. I love working with groove and i never have issues with it **Rating:** 5.0/5.0 stars **Reviewed by:** Alexander B. | Country Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2022 **What do you like best about GrooveHQ?** Even if i have an issue, they have excellent customer service and the problem gets solved very fast. **What do you dislike about GrooveHQ?** So far, i have never had an issue with groove, it runs smoothly and i can get my work done. unfortunately, you do everything right :) **What problems is GrooveHQ solving and how is that benefiting you?** For us it is very easy to have clear communication with our clients because of groove, it would be much harder with gmail for example ### 21. One year review of GrooveHQ **Rating:** 5.0/5.0 stars **Reviewed by:** Tom Thele S. | C, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2022 **What do you like best about GrooveHQ?** Ease of use, simplifies/expedites user communications, easy to customize for our needs, love the KB **What do you dislike about GrooveHQ?** The reporting options has some limitations that we would like addressed **What problems is GrooveHQ solving and how is that benefiting you?** Our customer service volumes have exploded, and we needed the means to manage the interactions in a format that the entire team could access. We also wanted to build a knowledge base to enable our clients to use self-service whenever they like. ### 22. Great value for price **Rating:** 4.5/5.0 stars **Reviewed by:** David W. | Director of Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2022 **What do you like best about GrooveHQ?** GrooveHQ is a simple lightweight solution for your customer support needs. Additionally, we have always received great support from their team. **What do you dislike about GrooveHQ?** Over the last few years, we have seen significant advances in analytics that help us identify trends and ongoing issues. **What problems is GrooveHQ solving and how is that benefiting you?** GrooveHQ has allowed us to deploy an easy-to-use ticketing system to support our customers and support business decisions. ### 23. Efficient, Dependable, Easily Operated **Rating:** 5.0/5.0 stars **Reviewed by:** Angel F. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2022 **What do you like best about GrooveHQ?** Straightforward and easy to navigate. Organize efficiently, such as using folders for individual users. Clear presentation of tools. **What do you dislike about GrooveHQ?** All aspects I have used are helpful. I haven't experienced any technical issues. **What problems is GrooveHQ solving and how is that benefiting you?** Permitiéndonos brindar un excelente servicio al cliente de manera oportuna. La forma en que se muestran los datos facilita la capacitación. El rendimiento empresarial ha aumentado. ### 24. Great product, costly features **Rating:** 3.5/5.0 stars **Reviewed by:** Ivan A. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2022 **What do you like best about GrooveHQ?** It's a hub for different mailboxes that can help you better understand the behavior of your customers. **What do you dislike about GrooveHQ?** Performance issues every now and then, minor glitches on messages with different formats, increasing costs over time. **What problems is GrooveHQ solving and how is that benefiting you?** Tracking open and closed issues across several mailboxes. ### 25. Productive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about GrooveHQ?** The style, layout, and everything make it worth using. The feature of adding templates makes it easy for us to communicate with our customers, making our days more productive. **What do you dislike about GrooveHQ?** The dark mode should allow us to adjust colours; not only should the sidebar be dark, but it would be nice if we had a customisable layout. Font customisation can also be looked into. **What problems is GrooveHQ solving and how is that benefiting you?** GrooveHQ makes it easy for us to maintain communication between our business and clients. Saves time and energy, plus it is user-friendly. Also, data tracking is a good feature. ### 26. I've found Groove to be very clear and linear. I manage 3 separate inboxes. Groove makes it easy. **Rating:** 5.0/5.0 stars **Reviewed by:** Rheannon R. | Customer Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2022 **What do you like best about GrooveHQ?** The ability to create custom canned replies! It cuts down my workload/time immensely. **What do you dislike about GrooveHQ?** It doesn't have a spam folder and Google sometimes throws legit emails into spam so I have to check those folders separately. **What problems is GrooveHQ solving and how is that benefiting you?** It's made responding to the hundreds of emails we get much more efficient. I honestly look forward to tackling my inbox every day. ### 27. Excellent experience with Groove **Rating:** 5.0/5.0 stars **Reviewed by:** Savannah G. | Customer Success Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about GrooveHQ?** The simplicity of the communication and the layout of the software. **What do you dislike about GrooveHQ?** There seem to be frequent glitches, such as not being able to tab down in the text boxes or paste text. **What problems is GrooveHQ solving and how is that benefiting you?** Groove is allowing us to communicate with our accounts efficiently, while delegating the "tickets" to the appropriate staff ### 28. We have been using Groove for almost 2 years now and it is a pleasure, simple and straightforward **Rating:** 5.0/5.0 stars **Reviewed by:** Steven A. | Support & Quality assurance, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2022 **What do you like best about GrooveHQ?** Very easy to set up and with good assistance if needed **What do you dislike about GrooveHQ?** Sometimes it can be hard to merge tickets correctly, so they are in date received order **What problems is GrooveHQ solving and how is that benefiting you?** Groove helps lower our support cases by making use of the knowledge base. Drafted responses is also a great feature ### 29. Small handy tool **Rating:** 3.0/5.0 stars **Reviewed by:** Aleksandra B. | Technical Support Manager with Handsontable, Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2022 **What do you like best about GrooveHQ?** It's easy to use. It's an intuitive tool for teams that do not have more than 5 tickets per day or have tickets from a maximum of 20 customers in total. Then you can use it smoothly without any need for Agent training. **What do you dislike about GrooveHQ?** When we generate more and more tickets it starts to slow down with each operation. We also weren't able to do bulk updates on tickets. Loading ticket history was close to impossible. **Recommendations to others considering GrooveHQ:** You should estimate the number of tickets you get each month and multiply it by a couple of months. You should also specify if you plan to analyze your tickets after they are closed. Remember that this tool is a great pick for smaller businesses so if you plan to analyze ticket history and generate 200+ per month you should reconsider your choice of tool. **What problems is GrooveHQ solving and how is that benefiting you?** It's a good tool for starting your journey with customer care. If you need a ticketing tool for 1-2 people to answer questions it's doing its job. We were able to learn how to deal with customers and their requests. ### 30. GrooveHQ is a great way to keep track of responsibilities and communication within an organization. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2023 **What do you like best about GrooveHQ?** The ease of use. Everything is laid out in a way that is easy to navigate and makes sense to me. **What do you dislike about GrooveHQ?** I think some of the email functions could be slightly improved. **What problems is GrooveHQ solving and how is that benefiting you?** It helps to assign responsibilities to each person in a clear and easy-to-read way. ### 31. Simplifying Emails and Inbox **Rating:** 5.0/5.0 stars **Reviewed by:** Rishi N. | Partner/ Operational Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about GrooveHQ?** Streamline multiple emails and inboxes into one, Bravo! **What do you dislike about GrooveHQ?** There's little not to love, just have to confirm outbound emails are going out from the correct email address. **What problems is GrooveHQ solving and how is that benefiting you?** Makes communication very easy bringing together multiple inboxes and users into one place. ### 32. Small team, clear lines of communication **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2022 **What do you like best about GrooveHQ?** Our team is small (2 people). Having all of our consumer facing methods all in one place allows for direct and frank talk with them. Also inhibits double talk **What do you dislike about GrooveHQ?** Sometimes, when one person handels a ticket, it may be assigned to someone else by mistake (user error). Flags for long lived tags would help **What problems is GrooveHQ solving and how is that benefiting you?** Clear tracking of any customer question. Having the historical information is key to making sure each customer is helped. ### 33. Groove is easy to implement, easy to use, provides all necessary features and reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2022 **What do you like best about GrooveHQ?** The ease of implementation and use makes Groove a great choice. The ready-made reporting is perfect for monitoring activity and identifying trends. **What do you dislike about GrooveHQ?** The Snooze icon and button is too similar and located too close to the Spam button - too easy to mark a message as spam unknowingly and it's tough to find it once it's marked as Spam - (simple fix - add red to the spam button or move it or add a verification step) **What problems is GrooveHQ solving and how is that benefiting you?** GrooveHQ helps us to address customer questions or problems quickly and efficiently and allows us to keep the team in the loop with easy access to previous conversations and past resolutions. ### 34. A great tool for collabrationg and keeping track of support and other shared emails **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2022 **What do you like best about GrooveHQ?** I like the inclusion of the note & mention functions in GrooveHQ; it helps us keep track and assign tasks to colleges that might not be regularly checking GrooveHQ. **What do you dislike about GrooveHQ?** If there were one thing I would like to see improved in Groove it would be the mobile version of the website, but they offer a standalone app to solve that issue. **What problems is GrooveHQ solving and how is that benefiting you?** It helps us keep track of all our support tickets, in a efficient way ### 35. GROOVE REVIEW **Rating:** 4.0/5.0 stars **Reviewed by:** Steve K. | Project Management/Quotations, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about GrooveHQ?** TYING STANDARD EMAIL AND GROUP EMAIL TOGETHER **What do you dislike about GrooveHQ?** PLATFORMS DONT CHAT BACK AND FORTH. CANT CHECK 2 AT ONCE **What problems is GrooveHQ solving and how is that benefiting you?** WE COMBINE DIFFERENT GROUPS IN DIFFERENT AREAS ### 36. Our company has used groovehq for 6+ years. It's been wonderful **Rating:** 5.0/5.0 stars **Reviewed by:** Natalie J. | Director of Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2022 **What do you like best about GrooveHQ?** Love the search feature, and the ratings for our support team! Also, love the knowledge base. **What do you dislike about GrooveHQ?** Lately, when I try replying to a thread or email the email address is not automatically in the to field. This began recently. **What problems is GrooveHQ solving and how is that benefiting you?** Customer Success Team. When an employee is out of the office we can pick up their inbox for support! ### 37. Don't be fooled by the "Free Forever" promise. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Games | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about GrooveHQ?** Unfortunately, while GroovHQ has a lot going for it, that is all eclipsed by the fact that they clearly stated that the plan we chose was called "Free Forever" and now they say we have to pay. Even if we were happy with the amount that they're asking we can't pay it as they lied to us and I would fully expect them to hike their prices without warning in the future. **What do you dislike about GrooveHQ?** They clearly stated that the plan we chose was called "Free Forever" and now they say we have to pay. Even if we were happy with the amount that they're asking we can't pay it as they lied to us and I would fully expect them to hike their prices without warning in the future. **Recommendations to others considering GrooveHQ:** Find another solution. They stated that the plan we chose was called "Free Forever" and now they say we have to pay. **What problems is GrooveHQ solving and how is that benefiting you?** They have caused problems rather than solved them as we now have to migrate away from them having spent a lot of time setting up the system. They lied to us about their fees. ### 38. I like the design, good customer care and hardly never any technical error **Rating:** 4.5/5.0 stars **Reviewed by:** Jessica T. | Market management, Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2022 **What do you like best about GrooveHQ?** I like when you can add a note in every email, so some colleague can see and help me. Also, I really like the design, very simpel, classic and nice colours. **What do you dislike about GrooveHQ?** I don't know actually. Im happy! :)))))) **What problems is GrooveHQ solving and how is that benefiting you?** We are using Groove for all customers email, I like that we separte groove and use slacks for example when we talk with our collegues. ### 39. Easy-to-use shared inbox **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2022 **What do you like best about GrooveHQ?** The absolute simplicity of the application, yet it has everything I need at my fingertips to effectively cooperate with my colleagues to solve tickets. **What do you dislike about GrooveHQ?** Nothing comes to mind. I have worked with similar applications and this is the best one I've tried. **What problems is GrooveHQ solving and how is that benefiting you?** Cooperation with colleagues, to be able to review full ticket history, nice integration options. ### 40. So far so good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2022 **What do you like best about GrooveHQ?** Pretty simple to setup. You can start using the system in minutes. **What do you dislike about GrooveHQ?** Getting call logs is lengthy process. I wish I could have interface to generate reports and export on the go. **What problems is GrooveHQ solving and how is that benefiting you?** I like the centralised approach of having multiple mailboxes and assigning to different teams. Moving tickets between inbox. Various ways to tags. Automation. Etc. ### 41. I love the Groove system its a wonderful App to use work wise lots of new things you learn **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2022 **What do you like best about GrooveHQ?** App Updates new things added to the Groove system everyday, and you can Reopen a Conversation and Complete a task you forgot about its there to find **What do you dislike about GrooveHQ?** Refreshing part, you have to exit and sign back in **What problems is GrooveHQ solving and how is that benefiting you?** It solves lots of work-related issues by Organising the App everyday ### 42. Switched from Groove to Hubspot **Rating:** 4.0/5.0 stars **Reviewed by:** Rachel C. | Partner Support Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2022 **What do you like best about GrooveHQ?** Groove was the first customer service platform I used when I started working for this company. It was a simpler service and served our basic needs as a customer service team. What I liked best was the "Snooze" feature that allowed us to hold on responding to a ticket for a specific period of time without impacting our KPIs for response time. This feature also helped keep our ticket queue cleared so an agent could attend to other inquiries as they waited to get additional help on a pending ticket response. After the timer was up, that snoozed ticket would automatically reappear in the queue as a reminder to respond/follow up on that email. This really helped us stay on track so that individual inquiries did not get lost in the shuffle. **What do you dislike about GrooveHQ?** Groove was great but did not have the full-service CRM capabilities that our team was looking for, such as mass email marketing and ChatBot. We also weren't using Groove to it's full capacity to store and segment customer information. **What problems is GrooveHQ solving and how is that benefiting you?** Groove helped my team to respond to customer inquiries using the same inbox and collaborate on more difficult tickets. It also helped us to keep track of pending inquiries and remember to follow-up with customers in a timely manner. ### 43. Very efficient email system **Rating:** 5.0/5.0 stars **Reviewed by:** Chris D. | Client Happiness, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2022 **What do you like best about GrooveHQ?** I like how easy and efficient it is to sort through emails, and to keep everything organised with the ability to snooze tickets. **What do you dislike about GrooveHQ?** There's nothing I dislike, everything all works well **What problems is GrooveHQ solving and how is that benefiting you?** I don't have any problems currently with Groove ### 44. Good tech experience, near-fraudulent upgrade to plan without consent **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2023 **What do you like best about GrooveHQ?** The ease of using Groove just like email **What do you dislike about GrooveHQ?** How they moved us to a more expensive plan without our consent and refused to give us a full refund. **What problems is GrooveHQ solving and how is that benefiting you?** The ability to connect with our users and answer their questions as well as being able to escalate questions to higher-ups in the company. ### 45. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2022 **What do you like best about GrooveHQ?** The ability to reply publicly and privately is a handy feature for me. **What do you dislike about GrooveHQ?** At this moment, I haven't had any negative experiences with Groove. **What problems is GrooveHQ solving and how is that benefiting you?** Being able to keep track of my tickets, and also merge them in case of remotely related tickets that are created, this allows for easy management of tasks. ### 46. We have reduced iterations with customer care **Rating:** 4.5/5.0 stars **Reviewed by:** Nicholas B. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2022 **What do you like best about GrooveHQ?** Thanks to Groove, we have reduced iterations with customer care agents by 50% by creating knowledge bases with frequently asked questions. **What do you dislike about GrooveHQ?** You cannot manage multiple languages in the same knowledge base **What problems is GrooveHQ solving and how is that benefiting you?** Iterations with our customer care agents on recurring issues that do not require human iteration ### 47. User-friendly platform for your business emails **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Publishing | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2022 **What do you like best about GrooveHQ?** The Groove team is quite hands-on. If we have an issue or questions, our team can reach out to them and they respond quickly. **What do you dislike about GrooveHQ?** There are times that we experience an issue, and it takes a couple attempts for Groove to fix it. But, they do their best to resolve the issue. **What problems is GrooveHQ solving and how is that benefiting you?** We have had emails disappear, which is never a good thing. After we contacted Groove about it, they were able to fix the issue. ### 48. fast and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Gadija R. | Debt Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** November 09, 2022 **What do you like best about GrooveHQ?** The immediate interaction, where I get a response immediately. **What do you dislike about GrooveHQ?** The updating sometimes disrupts my work. **What problems is GrooveHQ solving and how is that benefiting you?** I like having to be online with the consultants and customers ### 49. Good and Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about GrooveHQ?** Ticket snoozing, and quick email replying **What do you dislike about GrooveHQ?** UI/UX and bug sometimes while we are working **What problems is GrooveHQ solving and how is that benefiting you?** There is no message when the internet are disconnection while sending email to users ### 50. Groove is a wonderful ticket management software **Rating:** 5.0/5.0 stars **Reviewed by:** Tyson E. | Web Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2022 **What do you like best about GrooveHQ?** Being able to leave notes and snooze tickets is so important. It's great to be able to do that. **What do you dislike about GrooveHQ?** I dislike that I can't tag myself in a ticket but I can tag everyone else. At least I can but I have to type it out manually each time. **What problems is GrooveHQ solving and how is that benefiting you?** Productivity. We are able to knock tickets out so quickly. ## GrooveHQ Discussions - [What is GrooveHQ used for?](https://www.g2.com/discussions/what-is-groovehq-used-for) - [What does GrooveHQ do?](https://www.g2.com/discussions/what-does-groovehq-do) - [How much does groove cost?](https://www.g2.com/discussions/groovehq-how-much-does-groove-cost) - [What is Groove software?](https://www.g2.com/discussions/what-is-groove-software) - [What is GrooveHQ?](https://www.g2.com/discussions/what-is-groovehq) - [View GrooveHQ pricing details and edition comparison](https://www.g2.com/products/groovehq/reviews?page=3&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-15+12%3A13%3A03+-0500&secure%5Bsession_id%5D=fcd0f612-a312-4d33-88f0-4413ee8e5760&secure%5Btoken%5D=758b4dfbb0efccb2dcfacf7636bacf07f3924271eb0b9b570d8dda0a41dd6eea&format=llm_user) ## GrooveHQ Integrations - [Gravity Forms](https://www.g2.com/products/gravity-forms/reviews) ## GrooveHQ Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Analytics** - Trends - Performance Tracking - Email Tracking **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top GrooveHQ Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,675 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,681 reviews) - [Help Scout](https://www.g2.com/products/help-scout/reviews) - 4.4/5.0 (419 reviews)