Generated from real user reviews
See Related User Reviews
Brady B. M.
Small-Business (50 or fewer emp.)
5.0/5
"GrooveHQ simplifies our customer experience and consolidates our capabilities so we can be efficient"
What do you like about Helply?
GrooveHQ allows us to provide a unified voice for customer support!
Tom J.
Small-Business (50 or fewer emp.)
4.0/5
"GrooveHQ new user experience"
What do you like about Helply?
1. Mails to shared mailboxes can be categorised in various ways making it easy for multiple team members to manage support queries collaboratively, en
See Related User Reviews
Shannon F.
Small-Business (50 or fewer emp.)
5.0/5
"Never Miss a Beat with This Reliable Tool"
What do you like about Helply?
Nothing slips through the cracks - it's always reminding me to follow up
Tom J.
Small-Business (50 or fewer emp.)
4.0/5
"GrooveHQ new user experience"
What do you like about Helply?
1. Mails to shared mailboxes can be categorised in various ways making it easy for multiple team members to manage support queries collaboratively, en
See Related User Reviews
Shannon F.
Small-Business (50 or fewer emp.)
5.0/5
"Never Miss a Beat with This Reliable Tool"
What do you like about Helply?
Nothing slips through the cracks - it's always reminding me to follow up
See Related User Reviews
Brady B. M.
Small-Business (50 or fewer emp.)
5.0/5
"GrooveHQ simplifies our customer experience and consolidates our capabilities so we can be efficient"
What do you dislike about Helply?
Merging tickets isn't as simple as I'd like.
Last updated: Nov 04, 2026
| Time to go live | Relative frequency |
|---|---|
| Under 1 day | Most common |
| Under 1 month | Also common |
| 1–3 months | Less common |
| 3–6 months or over 12 months | Occasional |
I like the sorting of Emails and the instant replies Review collected by and hosted on G2.com.
You have to learn a new software again, but that's all Review collected by and hosted on G2.com.
I love that each of us can login and be assisting customers at the same time without stepping on each other's toes. Review collected by and hosted on G2.com.
We have had the occasional situation where an email didn't come thru. Review collected by and hosted on G2.com.
Great tool to manage all our CS queries in one place and the ability to create and use templated replies saves a lot of times. Useful chat and FAQ features too. Review collected by and hosted on G2.com.
Forwarding emails without the history not as simple as could be Review collected by and hosted on G2.com.
No more sending emails back and forth internally. The Notes section is my favorite. My team and I can discuss one email in one place. I also appreciate the simplicity of the layout choices. And LOVE that there are choices! The Support team is super responsive and willing to take on new ideas and make changes when applicable. Review collected by and hosted on G2.com.
I would love to be able to edit/delete NOTES. Review collected by and hosted on G2.com.
I appreciate how Groove is easy to use either by communicating with clients and team members, searching for tickets, or organizing tickets. Review collected by and hosted on G2.com.
There is nothing I can think of at this time. Review collected by and hosted on G2.com.
There is a fast support team and they take our suggestions into account. We can get support for our operational needs at any time of the day, and they understand very well what we need and develop themselves. Review collected by and hosted on G2.com.
Actually reporting side is not strong, and i cant having more details about productivity Review collected by and hosted on G2.com.
Groove has replaced email for our communication with clients and suppliers. Looks and works like a chat for our agents and as a regular email for our clients - no "write your text above this line" and other mess in emails. Review collected by and hosted on G2.com.
Some features take a long time to be developed. Review collected by and hosted on G2.com.
It's ability to link to other platforms. Sharable inboxes. Easy searchability. Review collected by and hosted on G2.com.
Creating folders is not very intuitive.. Review collected by and hosted on G2.com.
The most helpful feature of Groove for my role at work is the visibility it provides for insights about our customers. In one place I can have access to previous conversations, chat insights, and browser history. The collaboration tools are a bonus; having the ability in the app to @ mention members of my team while having hidden notes to summarize communication has been vital to have a quick glance at previous conversations. The new option of Chat and the plug-in to merge our Instagram private mentions has assured we aren't missing communicating with our customers through all available channels. Review collected by and hosted on G2.com.
If I'm being honest, I have yet to find something I dislike about Groove. If anything, my pain points have been self-inflicted by my previous heavy use of the G-Suite family. Review collected by and hosted on G2.com.
Groove allows multiple people to manage your customer emails in an organised way so that everyone has visibility of their tickets and others plus what is next to do. It's easy to tag colleagues to ask for help or reassign tickets to others. You can do this between multiple inboxes too. We also have a custom profile set up for customer emails linked to our internal system which gives up key information in a glance while reading an email. Great system to be efficient and transparent working to together to help your customers. Review collected by and hosted on G2.com.
When being assigned a ticket if you are not logged in after log in it takes you to generic inbox rather than the ticket you originally clicked on in your emails. Review collected by and hosted on G2.com.
