Groove HQ has made our shared communications with clients easy to spread across multiple users. This has created a consistent response across team members and allows us to quickly and easily route communications to the right person. Review collected by and hosted on G2.com.

We've had some issues knowing when a user pings us on the chat widget. Yes, there's usually an audible chime, but if you miss it, you'll never know if someone is trying to reach you through your website unless you keep an eye on your Groove HQ dashboard. Review collected by and hosted on G2.com.

I like that I can use webhooks to get notified about new tickets, also I am able to create tickets in Jira by adding a tag to the ticket. I also like the feature where I can snooze tickets that are not urgent, so I can get on with urgent stuff first. Review collected by and hosted on G2.com.

As we are a small team, we don't use it to its full potential. It does the job and we are happy with it so far. Review collected by and hosted on G2.com.

Groove has the best features of any support system I've tried. The features are helpful and plentiful without being too bloated or confusing. (My favorite feature is their Snooze option which helps me to keep track of tickets I need to follow up on.) It's great! Review collected by and hosted on G2.com.

There are no downsides I can find. Many other platforms are missing what Groove has that makes it great, but I can find no faults with Groove at this time. Review collected by and hosted on G2.com.

I can have all email accounts, website widget messages and even social media dm in one place, where I can outsource customer service to a team member. As an online entrepreneur, this is a dream. Review collected by and hosted on G2.com.

Not much to dislike. It does what it says on the tin, it's reliable and, most of all, simple. Not too many useless bells and whistles. Review collected by and hosted on G2.com.

all emails in one and ability to easily assign and cooperate between teammates Review collected by and hosted on G2.com.

no period notifications for app (to enable notifications only during workdays at specified timeframes) Review collected by and hosted on G2.com.

GrooveHQ provides many customizable options for you and your business. I appreciate the ability to create customized canned responses, leave notes, tag others in notes, and assign conversations to yourself or others with set notification boundaries. Review collected by and hosted on G2.com.

One downside I do not love, is not entirely Groove's fault. We as a company have many MANY inboxes and due to how they are linked I believe through Outlook, we cannot utilize auto responders. The other difficulty is when we COULD use auto responders, we'd have to go into each individual inbox to do so and couldn't set it across the organization. Review collected by and hosted on G2.com.

The platform is set up in a neat and simple layout. The setup is organized and user-friendly, with all the right tools to respond and save tickets, follow up with clients, and close them out once they are finished. Support has also been great, with quick responses from real, helpful people. Review collected by and hosted on G2.com.

It is essential to be able to send a client a PDF or pictures to help them with their issue. Large files can take a very long time to load, and sometimes uploading can stop in the middle without indicating whether the file can be uploaded or not. Maybe we would need to wait over an hour just so it could be declined for being too large. I'm hoping that Groove can increase file size limits and upload times. Review collected by and hosted on G2.com.

Simple to use, high adoption rate, reliable customer support and great searching capability Review collected by and hosted on G2.com.

The apps for smart devices could be better - we struggle to get traction from our teams that are on the road with this. Review collected by and hosted on G2.com.

Keeps everything in one place, allows our team to establish workflows. Review collected by and hosted on G2.com.

Looking back at message chains on tickets sometimes feels unintuitive however I am not sure how I would improve this. Review collected by and hosted on G2.com.

I recently transitioned into a support role at my company, and I am in awe of how easy ticket management is with Groove. I really like that you can leave internal notes and tag other team members. I also like that it doesn't alert the client when I close a ticket, and it will just pop up again if they ever reply. Another feature I like is its integration with Slack. In Slack you can get a high-level view of all the communication going on via Groove. Finally, I love that it shows you stats! There are so many other cool features, but at its core, Groove is very easy to use and I would definitely recommend it to any business in the market for this type of tool. Review collected by and hosted on G2.com.

Drafting emails not connected to a ticket can be a bit of a pain sometimes. Review collected by and hosted on G2.com.