--- title: Helply Reviews meta_title: 'Helply Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 195 reviews by the users' company size, role or industry to find out how Helply works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 195 scale: '5' date_modified: '2026-11-08' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service ---

Helply Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the responsive customer support from GrooveHQ, enhancing collaboration and clarity in managing queries. (2 mentions)
Users value the helpful reminders and collaborative features of Helply, enhancing efficiency in handling support queries. (2 mentions)
Users value the automation reminders in GrooveHQ, ensuring timely follow-ups and no missed communications. (1 mentions)
Users find GrooveHQ's interface easy to use, facilitating efficient team collaboration and responsive support. (1 mentions)
Users commend the easy setup process of GrooveHQ, enhancing collaboration and improving overall support efficiency. (1 mentions)
Users find chat functionality issues frustrating, as they cannot select specific conversation parts for forwards or responses. (1 mentions)
Users find the comment inclusion limitations frustrating, as they can't selectively forward conversation parts effectively. (1 mentions)
Users face email communication issues, needing selective forwarding options to avoid sharing unnecessary conversation details. (1 mentions)
Users face challenges due to the lack of selective conversation forwarding, complicating communication and leading to disjointed discussions. (1 mentions)
Users find that merging tickets in GrooveHQ is not as straightforward as expected, causing some frustration. (1 mentions)

5 Pros or Advantages of Helply

1. Customer Support
Users value the responsive customer support from GrooveHQ, enhancing collaboration and clarity in managing queries.
See 2 mentions

See Related User Reviews

Brady B. M.
BM

Brady B. M.

Small-Business (50 or fewer emp.)

5.0/5

"GrooveHQ simplifies our customer experience and consolidates our capabilities so we can be efficient"

What do you like about Helply?

GrooveHQ allows us to provide a unified voice for customer support!

TJ

Tom J.

Small-Business (50 or fewer emp.)

4.0/5

"GrooveHQ new user experience"

What do you like about Helply?

1. Mails to shared mailboxes can be categorised in various ways making it easy for multiple team members to manage support queries collaboratively, en

2. Helpful
Users value the helpful reminders and collaborative features of Helply, enhancing efficiency in handling support queries.
See 2 mentions

See Related User Reviews

Shannon F.
SF

Shannon F.

Small-Business (50 or fewer emp.)

5.0/5

"Never Miss a Beat with This Reliable Tool"

What do you like about Helply?

Nothing slips through the cracks - it's always reminding me to follow up

TJ

Tom J.

Small-Business (50 or fewer emp.)

4.0/5

"GrooveHQ new user experience"

What do you like about Helply?

1. Mails to shared mailboxes can be categorised in various ways making it easy for multiple team members to manage support queries collaboratively, en

3. Automation
Users value the automation reminders in GrooveHQ, ensuring timely follow-ups and no missed communications.
See 1 mentions

See Related User Reviews

Shannon F.
SF

Shannon F.

Small-Business (50 or fewer emp.)

5.0/5

"Never Miss a Beat with This Reliable Tool"

What do you like about Helply?

Nothing slips through the cracks - it's always reminding me to follow up

4. Ease of Use
Users find GrooveHQ's interface easy to use, facilitating efficient team collaboration and responsive support.
See 1 mentions

See Related User Reviews

TJ

Tom J.

Small-Business (50 or fewer emp.)

4.0/5

"GrooveHQ new user experience"

What do you like about Helply?

1. Mails to shared mailboxes can be categorised in various ways making it easy for multiple team members to manage support queries collaboratively, en

5. Easy Setup
Users commend the easy setup process of GrooveHQ, enhancing collaboration and improving overall support efficiency.
See 1 mentions

See Related User Reviews

TJ

Tom J.

Small-Business (50 or fewer emp.)

4.0/5

"GrooveHQ new user experience"

What do you like about Helply?

1. Mails to shared mailboxes can be categorised in various ways making it easy for multiple team members to manage support queries collaboratively, en

5 Cons or Disadvantages of Helply

1. Chat Functionality Issues
Users find chat functionality issues frustrating, as they cannot select specific conversation parts for forwards or responses.
See 1 mentions

See Related User Reviews

TJ

Tom J.

Small-Business (50 or fewer emp.)

4.0/5

"GrooveHQ new user experience"

What do you dislike about Helply?

I would like to be able to select which parts of a conversation to include in responses and 'forwards' to users. At the moment it's all or nothing. Fo

2. Comment Issues
Users find the comment inclusion limitations frustrating, as they can't selectively forward conversation parts effectively.
See 1 mentions

See Related User Reviews

TJ

Tom J.

Small-Business (50 or fewer emp.)

4.0/5

"GrooveHQ new user experience"

What do you dislike about Helply?

I would like to be able to select which parts of a conversation to include in responses and 'forwards' to users. At the moment it's all or nothing. Fo

3. Email Communication Issues
Users face email communication issues, needing selective forwarding options to avoid sharing unnecessary conversation details.
See 1 mentions

See Related User Reviews

TJ

Tom J.

Small-Business (50 or fewer emp.)

4.0/5

"GrooveHQ new user experience"

What do you dislike about Helply?

I would like to be able to select which parts of a conversation to include in responses and 'forwards' to users. At the moment it's all or nothing. Fo

4. Issue Resolution
Users face challenges due to the lack of selective conversation forwarding, complicating communication and leading to disjointed discussions.
See 1 mentions

See Related User Reviews

TJ

Tom J.

Small-Business (50 or fewer emp.)

4.0/5

"GrooveHQ new user experience"

What do you dislike about Helply?

I would like to be able to select which parts of a conversation to include in responses and 'forwards' to users. At the moment it's all or nothing. Fo

5. Merging Issues
Users find that merging tickets in GrooveHQ is not as straightforward as expected, causing some frustration.
See 1 mentions

See Related User Reviews

Brady B. M.
BM

Brady B. M.

Small-Business (50 or fewer emp.)

5.0/5

"GrooveHQ simplifies our customer experience and consolidates our capabilities so we can be efficient"

What do you dislike about Helply?

Merging tickets isn't as simple as I'd like.

Top-Rated Alternatives

Zendesk for Customer Service
Zendesk for Customer Service
4.3/5(7,125)
Freshdesk
Freshdesk
4.4/5(3,979)
Help Scout
Help Scout
4.4/5(434)

Helply Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Helply, and what problem is it built to solve?

It is an AI-native support platform built around AI agents to help teams handle customer support. The team behind Groove rebuilt its help desk as AI changed what support software could do.

What languages does Helply support?

It supports 1 language: English.

What company sizes and industries is Helply the best fit for?

The clearest fit is among small businesses, with positive experience also represented across several industries and some mid-market teams.
  • Company size — Small businesses: The strongest concentration is in organizations with 50 or fewer employees.
  • Company size — Mid-market: Mid-market teams are also represented.
  • Industry — Software and technology: Computer software and information technology and services stand out.
  • Industry — Marketing and retail: Marketing and advertising and retail are also represented.

How long does it take to implement Helply across a team?

Implementation is often reported as quick, with under a day the most common go-live range. Other teams describe taking longer, especially when setup extends across inboxes, workflows, or broader team adoption.
Time to go live Relative frequency
Under 1 day Most common
Under 1 month Also common
1–3 months Less common
3–6 months or over 12 months Occasional

What customer support options does Helply provide, and how do users find the overall support experience?

Support is available through email/help desk, phone, and chat. Users describe the support team as responsive, helpful, and knowledgeable, particularly when resolving setup questions or technical issues; experiences with response speed can vary.

What is the experience like for teams switching to Helply from another tool?

Moving from shared email inboxes such as Gmail or Outlook, or from help desk platforms such as Zendesk, Freshdesk, and Intercom, is often driven by a desire for simpler workflows, easier team collaboration, or lower cost. Users describe the transition as straightforward and adoption as easier, though teams moving from more complex tools may need to adjust to a more focused feature set.

What features or capabilities could make Helply even more useful?

The most useful improvements would make reporting more flexible and everyday ticket handling easier to tailor. Requests center on:
  • More customizable reporting, with easier exports and deeper analytics.
  • More powerful search and filtering to find tickets by criteria such as assignee, tag, or date.
  • More control over email and ticket workflows, including forwarding, threading, and message handling.
  • Expanded mobile capabilities for teams that need to manage support while away from a desktop.

Helply Reviews (195)

Reviews

Helply Reviews (195)

4.6
195 reviews
Search reviews
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
Here's how.
LM
Lorie M.
Mid-Market (51-1000 emp.)
"Great Workflow Tool"
4.5/5
What do you like best about Helply?

One central email box. This makes workflow easier Review collected by and hosted on G2.com.

What do you dislike about Helply?

It is not easy to forward pictures out of Groove. Review collected by and hosted on G2.com.

Urszula H.
UH
Urszula H.
Mid-Market (51-1000 emp.)
"For me Groove HQ is the best CRM. Quick and easy to manage."
5/5
What do you like best about Helply?

Quick changes without IT support

User-friendly management

Integrations with many tools Review collected by and hosted on G2.com.

What do you dislike about Helply?

In function "rules", Groove is better for English speakers because in Polish we have a lot of declination, case variation and it is not always flexible. Review collected by and hosted on G2.com.

Alexandra B.
AB
Alexandra B.
Mid-Market (51-1000 emp.)
"An incredible management platform"
4.5/5
What do you like best about Helply?

It's super easy to work on it. Files and conversations are easy to organize Review collected by and hosted on G2.com.

What do you dislike about Helply?

Until now, I don't have anything bad to say about it. Oh, maybe that logs you out every week. Review collected by and hosted on G2.com.

Candace C.
CC
Candace C.
Blogger Production Coordinator
Small-Business (50 or fewer emp.)
"GrooveHQ has been an invaluable tool for business but I would even recommend it for personal use ."
5/5
What do you like best about Helply?

What I like best is being able to see if the recipient has read my email as well as tagging a certain person to an email thread to easily keep track of who sent what email to whom. Review collected by and hosted on G2.com.

What do you dislike about Helply?

Originally I was not too fond of the user interface but after using the software more often it started to feel more familiar. Review collected by and hosted on G2.com.

Alexander L.
AL
Alexander L.
Mid-Market (51-1000 emp.)
"Great support team"
4/5
What do you like best about Helply?

Our company have been using GrooveHQ a few years now and only have good things to say. Review collected by and hosted on G2.com.

What do you dislike about Helply?

There is a few annoying bugs that need to be fixed. But I keep reporting them. Review collected by and hosted on G2.com.

Sergio P.
SP
Sergio P.
Small-Business (50 or fewer emp.)
"Efficiency, convenience, and simplicity of processes"
4.5/5
What do you like best about Helply?

Simplicity of the interface and analysis tools. Review collected by and hosted on G2.com.

What do you dislike about Helply?

The filter to sort the messages, as I can only sort by old or new. I would like to see improvements in the filters. Review collected by and hosted on G2.com.

CP
carlie P.
Account Manager
Small-Business (50 or fewer emp.)
"Great platform"
5/5
What do you like best about Helply?

Groove is very easy to use and navigate. You can see who is viewing/responding to emails. Love that you can leave notes for colleagues. You can pick up emails sent to other users if they are away from their desks. The live chat option is also perfect. You can also add shortcuts that saves typing out the same thing over and over again Review collected by and hosted on G2.com.

What do you dislike about Helply?

Nothing, found it really easy to use and very happy Review collected by and hosted on G2.com.

Jay F.
JF
Jay F.
Small-Business (50 or fewer emp.)
"Love it! Simple, effective, and great customer service!"
5/5
What do you like best about Helply?

Their portal is great UX, their api is simple and works amazing, and their customer service beats all! Review collected by and hosted on G2.com.

What do you dislike about Helply?

Had a small pricing mistake but was taken care of Review collected by and hosted on G2.com.

Karine H.
KH
Karine H.
Product Specialist
Small-Business (50 or fewer emp.)
"Game changing!"
5/5
What do you like best about Helply?

The snooze option, it's an excellent way to set a reminder without having to enter it in your calendar. Also, we did ask for a more customization "snooze" a couple of years ago, and they did listen and added this feature. :) Review collected by and hosted on G2.com.

What do you dislike about Helply?

I can't think of anything at the moment! We always see improvement, and it's really nice to see how it evolves throughout the years. Before GrooveHQ we used Google, and I can't believe how our daily work has changed since then! Review collected by and hosted on G2.com.

Verified User in Luxury Goods & Jewelry
AL
Verified User in Luxury Goods & Jewelry
Small-Business (50 or fewer emp.)
"Great help desk tool for our medium sized business!"
5/5
What do you like best about Helply?

The Groove platform is very clean and easy to use. It allows our customer service team to tend to inbound inquiries quickly and efficiently. The chat feature on our website is provided by Groove and works nicely with no issues. The features to where we can reassign tickets and communicate with teammates within Groove is superb! The very few times I have had to reach out to Groove customer support, they have been quick to respond and very helpful! Review collected by and hosted on G2.com.

What do you dislike about Helply?

There are some limited setting features available to the Admin when it comes to making changes to other user's accounts or settings. There isn't any business hour settings in the chat feature that automatically turns the chat visibility feature on or off. Review collected by and hosted on G2.com.
Categories on G2
Explore More