GitBook Reviews (202)

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Reviews

GitBook Reviews (202)

View 1 Video Reviews
4.7
202 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise GitBook for its intuitive interface and clean design, which make creating and organizing documentation straightforward. The platform's seamless integration with GitHub and real-time collaboration features enhance teamwork and efficiency. However, some users note that advanced customization options can be limited, which may restrict more complex design needs.

Pros & Cons

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Nir S.
NS
Nir S.
Mid-Market (51-1000 emp.)
"Great documentation tool"
4.5/5
What do you like best about GitBook?

Lightweigth; easy editing (we got something fixed and online in seconds while talking with a customer); good collaboration features and github sync is great!

Tested some diffferent online tools and this was much better! Review collected by and hosted on G2.com.

What do you dislike about GitBook?

There were times it didnt improved a lot, but lately pace came up and we see new things more and more.

Tables and pdf exporting still need some work. Wouuld be nice to have an offline html version we can handoff to some dark site customers (which is way better than pdf...) Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"I would like to see the free tier extended a bit further."
4/5
What do you like best about GitBook?

What I liked most about GitBook is its simplicity and user-friendly design. GitBook has made creating documents and documentation incredibly easy. The ability to write content in Markdown format, in particular, makes the editing process smooth and efficient. Review collected by and hosted on G2.com.

What do you dislike about GitBook?

Limitations on the Free Plan: One of the notable drawbacks is the relatively strict limitations on the free plan. For larger projects or businesses, the need to upgrade to a paid plan can be a significant cost factor. This could be a concern for smaller projects or those with budget constraints. Review collected by and hosted on G2.com.

Hriday M.
HM
Hriday M.
Mid-Market (51-1000 emp.)
"Easy to setup knowledge base"
4/5
What do you like best about GitBook?

Easy learning curve and easy to start off. Review collected by and hosted on G2.com.

What do you dislike about GitBook?

User experience issues in some cases. Need to fix those or have customization supported. Review collected by and hosted on G2.com.

Alfredo C.
AC
Alfredo C.
Small-Business (50 or fewer emp.)
"Great tools for our team"
4.5/5
What do you like best about GitBook?

It allow our team to keep all our technical data organized and centralized on one place, avoiding the local documentation each dev used to have. Besides the fact of having profiles and keeping a access level for the doc it's very useful, so people that doesn't have to see somethin special, just simply are able to see it. Review collected by and hosted on G2.com.

What do you dislike about GitBook?

Right now I don't see any downside or trouble with the tool. Review collected by and hosted on G2.com.

DP
David P.
Small-Business (50 or fewer emp.)
"Used Gitbook for System documentation and knowledgebase"
5/5
What do you like best about GitBook?

Super happy with Gitbook and how easy it is to use and user friendly, not just for anyone editing the gitbook but also for end users who may not be so savy. But with gitbook, it's simple! Review collected by and hosted on G2.com.

What do you dislike about GitBook?

May i suggest making it easier to change text styles as it took me some time to figure it out. Review collected by and hosted on G2.com.

Alexis K.
AK
Alexis K.
Small-Business (50 or fewer emp.)
"Fantastic solution for documentations"
5/5
What do you like best about GitBook?

GitBook allows us to create beautiful documentation very quickly and to save our internal knowledge. In the process, we also appreciate the collaboration functions. Review collected by and hosted on G2.com.

What do you dislike about GitBook?

The solution is already almost perfect 👍. From our point of view, there is still some potential in the area of localisation (e.g. support for further languages). Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Smooth experience and quite powerful tool"
5/5
What do you like best about GitBook?

Gitbook is really reliable and easy to work with.

At Better.email we use Gitbook for our documentation, and everyone knows how difficult it is to organize. Gitbook has an extremely easy to understand UI. So good that we actually decided to use it for our blogposts as well. We can really learn a lot from these guys at Gitbook, and they have my best recommendations. Review collected by and hosted on G2.com.

What do you dislike about GitBook?

There is actually nothing that I dislike about Gitbook. Would be awesome with collaborative editing and a Code-pen like feature. Review collected by and hosted on G2.com.

Pedro P.
PP
Pedro P.
Creator and maintainer
Small-Business (50 or fewer emp.)
"Excellent tool for knowledge base"
5/5
What do you like best about GitBook?

I like how intuitive, modern, and simple the interface is. We tried other tools but no other tool beats the experience of organizing and writing content in it. Review collected by and hosted on G2.com.

What do you dislike about GitBook?

We haven't come across something that we dislike yet. Review collected by and hosted on G2.com.

Kobkrit V.
KV
Kobkrit V.
Mid-Market (51-1000 emp.)
"We use Gitbook for OpenThaiGPT Opensource Documentation."
5/5
What do you like best about GitBook?

GitBook's web-based editor is intuitive and easy to use, allowing users to quickly create and edit documentation without the need for any technical knowledge or coding skills.

Another advantage of GitBook is its collaboration features. Users can easily invite other team members to collaborate on a document, and changes made by different users are automatically tracked and merged together. This makes it easy for teams to work together on documentation projects and keep everyone on the same page. Review collected by and hosted on G2.com.

What do you dislike about GitBook?

It may not be as customizable as some other documentation platforms. While it's easy to use and has a clean, modern interface, some users may find that they are limited in terms of the customization options available. For example, there may be restrictions on the design and layout of the documentation pages, which could be a problem for users who want more control over the look and feel of their documentation. Review collected by and hosted on G2.com.

Martyn C.
MC
Martyn C.
Junior Web Developer
Small-Business (50 or fewer emp.)
"Excellent Experience with Gitbook So far for Bay Valley Foundation & Bay Valley Tech"
5/5
What do you like best about GitBook?

As a director and instructor for a code academy who has to work on many different projects with many different teams of students, staff, and interns, I love the version control features of Gitbook. This allows us to have many drafts in the works from team members and then edit and post/update content as soon as it is ready. By having the advantage of version control in our documentation, we can have the best of both worlds of quantity and quality of work, and give students and interns opportunities to improve their writing and communication skills, as well as provide valuable help to other students who are learning web development. The pricing options are fair, and it was a big help to be able to apply for a free plan upgrade as a Non-Profit org! Review collected by and hosted on G2.com.

What do you dislike about GitBook?

I have not really run into much that I dislike about Gitbook so far, I feel like the platform is pretty straightforward (as someone who already uses Git and GitHub for software development). There is a little bit of a learning curve to learn how to create all the sections that I need but that is the same issue with any documentation or collaboration platform. Review collected by and hosted on G2.com.