The best aspect of the Fusion Framework System is that it consolidates various resilience and risk management capabilities—including business continuity, crisis and incident management, IT/security risk, and third-party risk—into a single, centralized platform.

I also appreciate the clear visibility it provides into business dependencies; it helps teams understand how systems, suppliers, sites, and operations are interconnected, as well as where single points of failure or operational risks might exist. It allows us to customize the tool to our organization's specific needs without requiring extensive coding knowledge. As a low-code platform, it enables easy configuration tailored to organizational requirements.

Another key feature is that it is built on the Salesforce platform, which supports integration and makes it an attractive choice for organizations already utilizing a Salesforce-based ecosystem that seek connected workflows and shared data.

Overall, the standout benefit is that it moves beyond static documentation, offering teams a more interactive, visual, and actionable way to assess risk, enhance resilience, and make better decisions during disruptions. Review collected by and hosted on G2.com.

The main drawbacks are the learning curve, tricky permissions/security settings, and customization effort. I also dislike that new interface updates are not auto-enabled; customers must ask the AM/CSM and may pay extra for upgrades that should be standard software improvements. Review collected by and hosted on G2.com.

The ability to customize labels, create custom fields and tailor the UI to your organization's needs or expectations is invaluable. There are so many options out there that do not allow on the fly customizing. Review collected by and hosted on G2.com.

Requires a good bit of technical knowledge. System administrator training doesn't capture all of the intricacies needed to be able to fully capture the power of the system for Business Continuity. Review collected by and hosted on G2.com.

It’s easy to use and makes its easy to streamline Bc/DR Review collected by and hosted on G2.com.

Sometimes it can take awhile to get a solution to a problem Review collected by and hosted on G2.com.

I love the way Fusion has all of our data as it pertains to people, resources, plans, teams, applications, facilities all on one program, inter connected. It is truly a source of truth. Review collected by and hosted on G2.com.

Sometimes, straying from the out of the box solution can lead to breaks in data and flows with any ad hoc changes Review collected by and hosted on G2.com.

It has the capability to bring in a lot of data across various modules Review collected by and hosted on G2.com.

There isn’t a lot yet since we’ve just started using it Review collected by and hosted on G2.com.

I really appreciate the ease of views that the Fusion Framework System provides, which simplifies my ability to oversee and manage various processes. The introduction of new features and constant improvements enhance the system’s flexibility and allow me to leverage it for a diverse array of tasks, accommodating ever-changing requirements and the perpetual need for advancement. The ability to utilize these new capabilities significantly improves our processes. Additionally, the initial setup, although time-consuming, paved the way for smooth onboarding and training. The availability of numerous tutorials further simplifies mastering the capabilities of the system, ultimately making its adoption seamless. Review collected by and hosted on G2.com.

I find some of the functionalities of the Fusion Framework System to be a bit slow to use initially. Review collected by and hosted on G2.com.

I appreciate how the Fusion Framework System integrates seamlessly with Salesforce, offering a robust platform that outperformed our previous considerations. The setup was straightforward, aided by an excellent support team providing consistent assistance. The AI-based Infusion Uploader significantly reduces manual labor by 30%, enhancing efficiency in creating business continuity and disaster recovery plans. Additionally, the connectors to ServiceNow, Workday HR, and SalesPoint iQ streamline data integration and improve identity management. Review collected by and hosted on G2.com.

I find that the current exercise capability in the Fusion Framework System does not meet our requirements, especially when we conduct exercises for disaster recovery. It requires a lot of manual overhead to import legacy exercises, which is inefficient. Having the infusion AI uploader available for exercises would significantly improve processes by allowing us to bring those processes in without manually recreating them. Review collected by and hosted on G2.com.

It’s a fully integrated platform that makes the resiliency process easier for companies, allowing them to input data and execute their plans more smoothly. Review collected by and hosted on G2.com.

It does take a bit of fine-tuning, along with some trial and error, to get the tool to where you need it to be. Review collected by and hosted on G2.com.

What is most helpful is that the tool is a centralized repository for all BR/DR data/information and planning. Also, The Guided Workflow (GWF) is a user friendly game changer tool for our end users which serves an Automated workflow for plan updates. GWF helps ensure all users follow the same process when updating their plans while reducing variability and errors and improving compliance. Review collected by and hosted on G2.com.

I don’t have any dislikes at this juncture. Fusion is a comprehensive solution for organizations looking to mature their business resilience/business continuity and disaster recovery programs. Review collected by and hosted on G2.com.

I appreciate the extensive initial setup of the Fusion Framework System, which allowed for customization to meet our specific needs. The seamless integration with our systems is a significant advantage. I value its central role as a single tool for managing all enterprise resilience operations. The ability to integrate with other systems and send notifications using Alert Media is highly beneficial. The product team’s willingness to adapt and work according to our requirements is commendable. Furthermore, the regular new releases and enhanced capabilities make the product adaptable to changing market needs. Review collected by and hosted on G2.com.

I would change the search functionality. It's not as insightful. Review collected by and hosted on G2.com.