--- title: FastPass IVM Reviews meta\_title: 'FastPass IVM Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how FastPass IVM works for a business like yours. aggregate\_rating: rating\_value: 5.0 review\_count: 8 scale: '5' date\_modified: '2026-07-17' parent\_category: name: Identity Management url: https://www.g2.com/categories/identity-management --- ### FastPass IVM Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **robust security features** of FastPass IVM, effectively protecting against threats like caller ID spoofing. [(5 mentions)](https://www.g2.com/products/fastpass-ivm/reviews?filters%5Bsentiment_snippet%5D=1385441&qs=pros-and-cons#reviews) Users value the **automation capabilities** of FastPass IVM, enhancing productivity while simplifying verification processes and security measures. [(4 mentions)](https://www.g2.com/products/fastpass-ivm/reviews?filters%5Bsentiment_snippet%5D=1385771&qs=pros-and-cons#reviews) Users value the **flexibility and seamless integrations** of FastPass IVM, enhancing security while simplifying user management. [(3 mentions)](https://www.g2.com/products/fastpass-ivm/reviews?filters%5Bsentiment_snippet%5D=2045069&qs=pros-and-cons#reviews) Users value the **seamless integration** of FastPass IVM, simplifying workflows and enhancing security throughout the process. [(3 mentions)](https://www.g2.com/products/fastpass-ivm/reviews?filters%5Bsentiment_snippet%5D=2045068&qs=pros-and-cons#reviews) Users highlight the **ease of use** of FastPass IVM, simplifying verification and enhancing productivity for both IT staff and end-users. [(2 mentions)](https://www.g2.com/products/fastpass-ivm/reviews?filters%5Bsentiment_snippet%5D=1385540&qs=pros-and-cons#reviews) Users seek improvements in **authentication issues** , particularly with broader support for tools like Microsoft Authenticator. [(1 mentions)](https://www.g2.com/products/fastpass-ivm/reviews?filters%5Bsentiment_snippet%5D=1947417&qs=pros-and-cons#reviews) Users experience **integration issues** with older systems, requiring additional resources for effective synchronization and reliability. [(1 mentions)](https://www.g2.com/products/fastpass-ivm/reviews?filters%5Bsentiment_snippet%5D=2387557&qs=pros-and-cons#reviews) Users find the **learning curve challenging** due to the multitude of options, complicating the operation of FastPass IVM. [(1 mentions)](https://www.g2.com/products/fastpass-ivm/reviews?filters%5Bsentiment_snippet%5D=2478976&qs=pros-and-cons#reviews) Users find the **poor navigation** of the licensing structure frustrating, despite excellent vendor support when required. [(1 mentions)](https://www.g2.com/products/fastpass-ivm/reviews?filters%5Bsentiment_snippet%5D=2496811&qs=pros-and-cons#reviews) Users experience **setup difficulties** with integrating FastPass IVM with older systems, requiring additional resources for synchronization. [(1 mentions)](https://www.g2.com/products/fastpass-ivm/reviews?filters%5Bsentiment_snippet%5D=2387558&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of FastPass IVM ##### 1. Security Users value the **robust security features** of FastPass IVM, effectively protecting against threats like caller ID spoofing. [ See 5 mentions ](https://www.g2.com/products/fastpass-ivm/reviews?filters%5Bsentiment_snippet%5D=1385441&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 5.0/5 "Transforms Identity Verification with Ease" What do you like about FastPass IVM? I love the flexibility of FastPass IVM. It allows us to define different verification requirements based on user type, location, and risk level, which ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Exceptional Security with Proactive Caller ID Spoofing Detection" What do you like about FastPass IVM? What i like best is the layered security approachable particularly the caller ID spoofing detection in large European company we deal with internation ##### 2. Automation Users value the **automation capabilities** of FastPass IVM, enhancing productivity while simplifying verification processes and security measures. [ See 4 mentions ](https://www.g2.com/products/fastpass-ivm/reviews?filters%5Bsentiment_snippet%5D=1385771&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 5.0/5 "Transforms Identity Verification with Ease" What do you like about FastPass IVM? I love the flexibility of FastPass IVM. It allows us to define different verification requirements based on user type, location, and risk level, which ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Fastpass IVM Top notch ITMS work flow" What do you like about FastPass IVM? I love the seamless native with perfect integration service, We did not want a clunky bolted on solution fastpass Ivm process is entirely embedded i ##### 3. Integrations Users value the **flexibility and seamless integrations** of FastPass IVM, enhancing security while simplifying user management. [ See 3 mentions ](https://www.g2.com/products/fastpass-ivm/reviews?filters%5Bsentiment_snippet%5D=2045069&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 5.0/5 "Transforms Identity Verification with Ease" What do you like about FastPass IVM? I love the flexibility of FastPass IVM. It allows us to define different verification requirements based on user type, location, and risk level, which ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.5/5 "Outstanding Vishing Protection with Seamless Telephony Integration" What do you like about FastPass IVM? is the directly mitigating vishing, we were hit by a sophisticated attack where bad actors used compromised data to call help desk Impersonate senior ##### 4. Seamless Experience Users value the **seamless integration** of FastPass IVM, simplifying workflows and enhancing security throughout the process. [ See 3 mentions ](https://www.g2.com/products/fastpass-ivm/reviews?filters%5Bsentiment_snippet%5D=2045068&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Fastpass IVM Top notch ITMS work flow" What do you like about FastPass IVM? I love the seamless native with perfect integration service, We did not want a clunky bolted on solution fastpass Ivm process is entirely embedded i ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Exceptional Security with Proactive Caller ID Spoofing Detection" What do you like about FastPass IVM? What i like best is the layered security approachable particularly the caller ID spoofing detection in large European company we deal with internation ##### 5. Ease of Use Users highlight the **ease of use** of FastPass IVM, simplifying verification and enhancing productivity for both IT staff and end-users. [ See 2 mentions ](https://www.g2.com/products/fastpass-ivm/reviews?filters%5Bsentiment_snippet%5D=1385540&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 5.0/5 "Transforms Identity Verification with Ease" What do you like about FastPass IVM? I love the flexibility of FastPass IVM. It allows us to define different verification requirements based on user type, location, and risk level, which ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "FastPass IVM: A Secure and User-Friendly Identity Verification Solution" What do you like about FastPass IVM? This software automates manual verification tasks, freeing IT staff to focus on more strategic initiatives. This has led to a noticeable boost in our ### 5 Cons or Disadvantages of FastPass IVM ##### 1. Authentication Issues Users seek improvements in **authentication issues** , particularly with broader support for tools like Microsoft Authenticator. [ See 1 mentions ](https://www.g2.com/products/fastpass-ivm/reviews?filters%5Bsentiment_snippet%5D=1947417&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 5.0/5 "Transforms Identity Verification with Ease" What do you dislike about FastPass IVM? One area for improvement would be broader out of the box support for authentication tools like Microsoft Authenticator push notifications. While the p ##### 2. Integration Issues Users experience **integration issues** with older systems, requiring additional resources for effective synchronization and reliability. [ See 1 mentions ](https://www.g2.com/products/fastpass-ivm/reviews?filters%5Bsentiment_snippet%5D=2387557&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Exceptional Security with Proactive Caller ID Spoofing Detection" What do you dislike about FastPass IVM? Integration with our older on premise Active directory federation services took longer then the cloud based integration we had to dedicate extra resou ##### 3. Learning Curve Users find the **learning curve challenging** due to the multitude of options, complicating the operation of FastPass IVM. [ See 1 mentions ](https://www.g2.com/products/fastpass-ivm/reviews?filters%5Bsentiment_snippet%5D=2478976&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Streamlining the Identity Verification process in the Help Desk" What do you dislike about FastPass IVM? As there are so many option it is also a bit tricky to lear how it operates ##### 4. Poor Navigation Users find the **poor navigation** of the licensing structure frustrating, despite excellent vendor support when required. [ See 1 mentions ](https://www.g2.com/products/fastpass-ivm/reviews?filters%5Bsentiment_snippet%5D=2496811&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.5/5 "Outstanding Vishing Protection with Seamless Telephony Integration" What do you dislike about FastPass IVM? The licensing structure can be slightly complicated to navigate as our company license covers Which instance took some back and and forth but the vend ##### 5. Setup Difficulties Users experience **setup difficulties** with integrating FastPass IVM with older systems, requiring additional resources for synchronization. [ See 1 mentions ](https://www.g2.com/products/fastpass-ivm/reviews?filters%5Bsentiment_snippet%5D=2387558&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Exceptional Security with Proactive Caller ID Spoofing Detection" What do you dislike about FastPass IVM? Integration with our older on premise Active directory federation services took longer then the cloud based integration we had to dedicate extra resou ## Top-Rated Alternatives [ ![LastPass](https://images.g2crowd.com/uploads/product/hd_favicon/9020c8120331d4c9d0995cb91a5b1f9d/lastpass.svg "LastPass") LastPass 4.5/5(2,078) ](https://www.g2.com/products/lastpass/reviews) [ ![1Password](https://images.g2crowd.com/uploads/product/hd_favicon/44a92221962a61e97eaf7f9b7327e4fc/1password.svg "1Password") 1Password 4.6/5(1,810) ](https://www.g2.com/products/1password/reviews) [ ![Keeper Password Manager](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_01594bd607354336a9061abbe06a71a2/keeper-password-manager.png "Keeper Password Manager") Keeper Password Manager 4.6/5(1,235) ](https://www.g2.com/products/keeper-password-manager/reviews) [ View All Alternatives ](https://www.g2.com/products/fastpass-ivm/competitors/alternatives) JK justin k. project manager Enterprise (\> 1000 emp.) 4/26/2026 "Securing the services desk from social Engineering" 5/5 What do you like best about FastPass IVM? The diversity of user types and help desk activities created significant challenges in maintaining strong and consistent identity verification across our workforce. Now the verification steps are built directly into the workflow, so agent follow a structured and repeatable process every time. everything is properly logged and traceable, which is important for both security and compliance. The alerting signal are very useful in practice Review collected by and hosted on G2.com. What do you dislike about FastPass IVM? The user interface feels a bit outdated in some areas. it doesn't affect functionality, but there's definitely room for improvement in terms of modern look and usability. Review collected by and hosted on G2.com. What problems is FastPass IVM solving and how is that benefiting you? This solution help us standardize identity verification within the service desk, making sure every request is handled in a controlled, monitored and auditable way. As a result, we've reduced the risk of social engineering attack and improved overall consistency in how agent verify users, while still keeping the process efficient. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AW allen w. project lead Mid-Market (51-1000 emp.) 4/27/2026 "Workforce identity verification for all users" 5/5 What do you like best about FastPass IVM? Essential for our services desk to validate all callers, both internal and external users. we initially replicated our existing processes within the system, and over time transitioned seamlessly to stronger, more secure verification procedure with more flexible handling. security has significantly improved, and we are especially happy with the threat signals Review collected by and hosted on G2.com. What do you dislike about FastPass IVM? The default text templates could be improved, although they are customized Review collected by and hosted on G2.com. What problems is FastPass IVM solving and how is that benefiting you? It help us prevent social engineering attacks at the service desk by ensuring proper identity verification. This has strengthened our overall security posture and enabled safer handling of user requested across the organization. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic BP Bill P. Chief Financial Officer (CFO) Pharmaceuticals Enterprise (\> 1000 emp.) 4/9/2026 "Consistent Password Reset Platform With Integration Strengths and Configuration Challenges" 5/5 What do you like best about FastPass IVM? A big shout-out to the FastPass IVM Team! We spent over a month implementing a solution to replace our existing IdV process. After two months of operation, we integrated FastPass with our ITSM system and adopted some of the latest proofing features. This integration has significantly enhanced our service, reduced handling time, and improved end-user satisfaction. Review collected by and hosted on G2.com. What do you dislike about FastPass IVM? complicated to implement and time consuming. Review collected by and hosted on G2.com. What problems is FastPass IVM solving and how is that benefiting you? The identity Part is really configurable and able to integrate to other systems easily Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Transportation/Trucking/Railroad](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Transportation/Trucking/Railroad") CT Verified User in Transportation/Trucking/Railroad Enterprise (\> 1000 emp.) 3/30/2025 "Structured and transparent identity verification with full auditability" 5/5 What do you like best about FastPass IVM? The product enables seamless adoption of more secure identity verification methods beyond our initial implementation. Our approach began with integrating existing processes into the platform, and over time, we have systematically transitioned to enhanced, more secure verification methods. Review collected by and hosted on G2.com. What do you dislike about FastPass IVM? Certain integration points have the potential for further refinement and optimization. Enhancing these areas would improve efficiency, security, and overall system interoperability, ensuring a more seamless and robust integration experience. Yet they are few. Review collected by and hosted on G2.com. What problems is FastPass IVM solving and how is that benefiting you? Past attempts to exploit the Help Desk by impersonating users and requesting password resets highlight the critical need for robust security measures. The key benefit of IVM is its ability to mitigate social engineering attacks, ensuring that identity verification is handled securely and independently, keeping unauthorized access attempts away from the Help Desk. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Mutiara Putri D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mutiara Putri D.") MD Mutiara Putri D. Digital Marketing Executive Enterprise (\> 1000 emp.) 10/31/2024 "FastPass IVM makes our help desk secure" 5/5 What do you like best about FastPass IVM? Shout out to FastPass IVM Team, First we worked over 1 month to implement a solution replacing the current identify verification process. After having been operation for 2 month, we integrated with ITSM system and implemented some of the newer proofing items, this step significantly enhanced service, reduced handling time and also improved end-user and agent satisfaction. Review collected by and hosted on G2.com. What do you dislike about FastPass IVM? I dont think there's anything that i dont like about FastPass IVM. Review collected by and hosted on G2.com. What problems is FastPass IVM solving and how is that benefiting you? Quick, Smooth and forced identify verification process, really stops hackers uding vishing. Review collected by and hosted on G2.com. Show More 11/15/2024 Current UserValidated ReviewerSource: Organic ![Rana H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rana H.") RH Rana H. Director Mid-Market (51-1000 emp.) 11/9/2024 "Help Desk secure agents released" 5/5 What do you like best about FastPass IVM? We searched extensively for a solution like this, but no other product matched its capabilities. The integration with our ITSM system was crucial, and the flexibility IVM offers in handling diverse scenarios stood out. It ensures we remain compliant while effectively alerting Service Desk Agents to any suspicious activity, making it both a reliable and proactive solution for our needs. Review collected by and hosted on G2.com. What do you dislike about FastPass IVM? Missing SSO for AD, it is there for Entra so we will get there soon. Review collected by and hosted on G2.com. What problems is FastPass IVM solving and how is that benefiting you? Secures the Service Desk from social engineers, making an audit trail of proofing - use for the SSPR as well. Review collected by and hosted on G2.com. Show More 11/17/2024 Validated ReviewerSource: Organic ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") UE Verified User in Education Management Small-Business (50 or fewer emp.) 6/18/2024 "FastPass IVM: A Secure and User-Friendly Identity Verification Solution" 5/5 What do you like best about FastPass IVM? This software automates manual verification tasks, freeing IT staff to focus on more strategic initiatives. This has led to a noticeable boost in our team's productivity. Plus, the platform is intuitive and user-friendly for IT staff and end-users. The streamlined verification process minimizes disruption to workflows. Review collected by and hosted on G2.com. What do you dislike about FastPass IVM? While there are positive reviews, there aren't many out there. This makes it harder to gauge real-world experiences beyond what the product promotes. The official website doesn't disclose pricing information. This lack of transparency can be a barrier for some businesses. Review collected by and hosted on G2.com. What problems is FastPass IVM solving and how is that benefiting you? FastPass IVM verifies user identities before granting access to sensitive information or performing account changes. This significantly reduces the risk of social engineering attacks and unauthorized access attempts. Knowing that their identities are being verified can give users more confidence when interacting with the IT help desk. Through FastPass IVM, it helped our organization meet regulatory compliance requirements related to data security and access control. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Pharmaceuticals](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Pharmaceuticals") AP Verified User in Pharmaceuticals Enterprise (\> 1000 emp.) 5/24/2024 "Streamlining the Identity Verification process in the Help Desk" 5/5 What do you like best about FastPass IVM? IVM really keeps the process adhering to strict rules, yet gives a number of options for the Help Desk Agent. Depending on the user and the operation in progress, we have different processes for validating the user's identity. FastPass does this quickly and adds a completed audit trail to the ticket automatically. Review collected by and hosted on G2.com. What do you dislike about FastPass IVM? As there are so many option it is also a bit tricky to lear how it operates Review collected by and hosted on G2.com. What problems is FastPass IVM solving and how is that benefiting you? Really stops Hackers tryng to get through the Help Desk Review collected by and hosted on G2.com. 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