FACTS Financial Aid Management Reviews & Product Details

I love the ease of this program and how simple it is for our parents to navigate through the application. The results are quick and very accurate, which helps us in our aid awarding process. Their customer service team is always very helpful and easy to get ahold of when either myself or a parent has questions. They have an endless amount of features, which are constantly updating to keep up with the changes we see on an annual basis. Review collected by and hosted on G2.com.

I do wish there were more customizable reports we could run that could give us all the information we need on one screen, instead of having to go back and forth between the screens/years of applications. Review collected by and hosted on G2.com.

FACTS Grant & Aid has simplified our process for managing our financial aid decisions each year. The application includes pertinent information and offers the ability to add custom questions. It is great to rely on an unbiased team to review applications and make recommendations based on data provided. Having an outside group involved provides reassurance to our families about the process as well. Any time I've had to speak with a FACTS support representative, they've been helpful in answering my questions and explaining how the financials are analyzed. Review collected by and hosted on G2.com.

The tax document requirements can be confusing to parents at times; however, the FACTS customer support help explain things in a way that people can understand. Review collected by and hosted on G2.com.

FACTS Grant & Aid Assessment is part of the suite of products offered by FACTS. Since we already use payment plans, the ease of use for families and institution staff has almost been seamless. Prior to Grant & Aid, we utilized a paper & pen process for the financial aid process. Allowing families to complete an online application and upload documents directly, which are then processed and analyzed by FACTS, has been a huge time saver to creating a formal process for this important aspect of enrollment. The automatic email reminders and customer support features have also been helpful in streamlining the process. Review collected by and hosted on G2.com.

Because the FACTS Grant & Aid Assessment system is tied to another organization that provides scholarships for several of our families, this often confuses families who do not qualify for scholarships from this organization. At times, we must answer questions about this additional scholarship they see in the Grant & Aid application. Review collected by and hosted on G2.com.

What I like best about FACTS Grant and Aid Assessment is the user-friendliness of the website and the excellent customer service. I am easily able to use the site, find what I am looking for, and make the necessary changes on parents' accounts. If a question arises, FACTS is quick to answer the phone, and the agent is always very knowledgeable and able to help me. Review collected by and hosted on G2.com.

What I dislike about FACTS Grant and Aid Assessment is that when a parent needs help, I have to tell them to call customer service, and I cannot help them myself. Parents would prefer not to have to make another phone call, but there are certain functions that only a customer service representative can help them with. Review collected by and hosted on G2.com.

I love my FACTS account manager. She set up out group in FACTS easily and quickly. She always is quick to respond via email or phone with questions. The website is very easy to use and navigate. Review collected by and hosted on G2.com.

I don't like that there isn't an option for texting applicants in Grant & Aid. I wish I had the ability to text applicants that have an incomplete application. It seems that people don't respond as quickly or at all to email compared to text. Review collected by and hosted on G2.com.

FACTS Grant & Aid Assessment has been extremely helpful to our school. Parents deal directly with FACTS for uploading their information and FACTS lets us know how much aid a family qualifies for. Their algorithm for calculating aid is tailored specifically to your school and is very insightful! Setting up the program through FACTS was so simple. Also, if you ever need help, their team is quick to assist and are proactive in checking in. Highly recommend! Review collected by and hosted on G2.com.

FACTS Grant & Aid does not integrate with other software. Review collected by and hosted on G2.com.

The staff at FACTS has helped me transition into a new role at a private school in Dallas. They are always willing to help and to take a minute (or 30) to make sure I understand the processes. I love being able to view the account as the parent, because once I can see what they are seeing, I can help or fix their issues. Review collected by and hosted on G2.com.

I have not found anything about this platform that I dislike. Review collected by and hosted on G2.com.

FACTS help desk is great. If your account manager isn't available I was able to have another person call me in a timely manner to help solve my problem. The customer support was great and he was very helpful Review collected by and hosted on G2.com.

I was really hoping I could work a year ahead of the current year without effecting grade level or grades, but that is not an option. They did give be a work around though. Review collected by and hosted on G2.com.

The integration of communications with the SIS makes it so efficient. The level of customer service is unparalleled. Multiple people can have access to Customer Service and we have a team of dedicated professionals who go out of their way to meet our needs and requests. Review collected by and hosted on G2.com.

I honestly haven't come across anything that I dislike. Review collected by and hosted on G2.com.

FACTS Grant and aid assessment allows us to easily manage grant and aid awards and disbursement. Review collected by and hosted on G2.com.

I wish there were a way to mass download individual tax documents in separate files instead of having to go into each account and access those documents. Review collected by and hosted on G2.com.