One of the biggest benefits has been how well Evly manages common customer requests without needing our team to step in. It handles tracking questions, return instructions, and order updates quickly and accurately. That’s freed up a lot of time for our agents to work on more complex or sensitive cases. Review collected by and hosted on G2.com.

No serious issues so far. We had to do a bit of cleanup in our support content to make sure everything was up to date, but once that was in place, Evly picked it up and ran with it. Review collected by and hosted on G2.com.

It’s so easy to integrate into the existing infrastructure that neither the customers nor the agents notice it. This has helped us during this peak season which always required a lot of extra hands. Now Evly handles most of the initial requests, and our agents mostly deal with more complex issues that either require negotiations, special offers, or some extra assistance. Review collected by and hosted on G2.com.

Everything works perfectly for us. The launch time did take some time, but for the accuracy we get it was worth it. Review collected by and hosted on G2.com.

Easy to set up, connects well with our existing tools, and the learning curve was short. I can check requests in the dashboard and it keeps all the guest info organized in one place. It’s great at sending out arrival details automatically and logging any special requests, so nothing gets missed. Review collected by and hosted on G2.com.

Occasionally guests will ask something completely outside of our usual scope, and we need to step in. It’s rare but no system can predict every situation. Review collected by and hosted on G2.com.

Evly is handling our client communication very smoothly it connects well with the booking system and manages both email and chat in one place which is keeping things organized during peak hours. The multilingual support is also very useful because international clients are feeling comfortable to reach out in their own language. Review collected by and hosted on G2.com.

Setup took a little time to match our salon processes, but the team reverted quickly and helped us fix everything. No other major issues. Review collected by and hosted on G2.com.

Evly has made it easier for us to keep customers updated without overloading our team. Most tracking requests are handled automatically, and it can pull the right info just from a shipment number. It also sends out the usual documents like invoices or delivery confirmations, which saves us a lot of back and forth. Review collected by and hosted on G2.com.

To be honest nothing so far. The setup was smooth, the integration with our systems worked right away and the AI handled our customer cases better than expected. Review collected by and hosted on G2.com.

Evly takes care of a lot of the repetitive questions we used to handle manually. Things like invoice requests now get answered automatically. Customers just enter their invoice number and get what they need. Its saved our team a lot of time. Review collected by and hosted on G2.com.

Nothing significant so far. Setup was simple, and it worked well with the systems we already use. The responses from the AI have been surprisingly accurate, even for less common cases. Review collected by and hosted on G2.com.

We always get a flood of questions about destinations, local experiences and booking confirmations. Evly takes care of the easy ones such as itinerary details, hotel check-in times and common travel requirements. It answers quickly in a tone that feels like our own and because it connects smoothly with our booking tools and live chat, the flow stays simple. Review collected by and hosted on G2.com.

The analytics could offer more depth such as highlighting frequent queries by destination. It is not essential, but it would bring added value. Review collected by and hosted on G2.com.

Evly handles most of our order tracking and shipment questions, which are super repetitive, especially during peak seasons. It’s great knowing that it’s monitoring chats all day and night, so customers get quick answers even when our team is offline. Review collected by and hosted on G2.com.

Sometimes very specific cancellation questions need a human touch but that’s expected. Review collected by and hosted on G2.com.

I used Evly to host a virtual product launch event, and the platform made it super easy to set up interactive sessions and engage the audience. The built-in networking features helped participants connect. Review collected by and hosted on G2.com.

The platform is feature-rich, but it took my team a little time to get comfortable with the dashboard. Once we learned the workflow, it was very comfortable Review collected by and hosted on G2.com.

As a project manager working with distributed teams, I like how Evly simplifies communication and task tracking. The built-in collaboration tools keep everyone aligned without needing to constantly switch between multiple platforms. Review collected by and hosted on G2.com.

Sometimes the mobile app feels a bit slower when handling larger projects with many updates. Review collected by and hosted on G2.com.