Fraud Insights for Merchants Reviews & Product Details

Ethoca alerts Merchants to sales that may become a chargeback and allows time for the Merchant to reach out to the customer in an attempt to resolve any of the consumer concerns or questions to help ensure the consumer is satisfied with their purchase. Review collected by and hosted on G2.com.

Coverage is not all-inclusive, responses when a BIN should have conveage and an alert is not generating, understanding why that BIN did not receive an alert is difficult and time-consuming especially when Ethoca has to work with the BIN Sponsor Review collected by and hosted on G2.com.

All the information is visible and clear Review collected by and hosted on G2.com.

Most of the time it works ok, but there are times when it's too slow. Review collected by and hosted on G2.com.

You can reduce cbks with this. It is the best way to reduce the number of friendly fraud. Because, In the fraud sctor you have a lot of cbks and they are not always the same. Review collected by and hosted on G2.com.

The usuability in the tool They need more way to upload and response with the customers.. The product is good but the webpage is too long or need more easy ways to do the things. Review collected by and hosted on G2.com.

Save money with Ethoca. First of all, attack all fraud and report the risk transactions to maintain or cancelled accounts in the app. Review collected by and hosted on G2.com.

Maybe the interaction in the tool. Improve the alerts, and reports.. In LATAM we have an cbks reports in differents months (2 or more months before the tx) Review collected by and hosted on G2.com.

It helps us in restricting/avoiding a dispute/chargeback before it actually ends up in a claim and affects our seller performance, the best option is it is able to control disputes from major players like VISA, MasterCard, AMEX, etc Review collected by and hosted on G2.com.

It does not help us in filtering certain disputes from a specific card types like Rupay, J&C, etc and the deadline to respond to a dispute is restricted to 12 hrs which is very less Review collected by and hosted on G2.com.

I like that it indicates chargebacks earlier than we would otherwise see them so we can block fraudulent accounts quicker Review collected by and hosted on G2.com.

The information is presented in a way that requires a lot of jumping around. We can't disable it for some markets (it's all or nothing). We can't connect it to other services we use (particularly those that exist to prevent fraud) Review collected by and hosted on G2.com.

With the help of Ethoca we are able to reduce our Chargeback rate. Review collected by and hosted on G2.com.

Bank coverage of Ethoca is limited they do not cover all the banks so there is still a chance to get few chageback. Review collected by and hosted on G2.com.