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ETG Digital Services Reviews & Provider Details

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ETG Digital Services Reviews (5)

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PT

Verified User in Telecommunications

Enterprise (> 1000 emp.)

8/18/2021

"A wonderful experience in fast sales management"

4.5/5

Describe the project or task ETG Digital Services helped with:

It has been very helpful to have the support of this platform that has allowed us to simplify our business processes, especially in these times of pandemic in which electronic sales have increased considerably, with the help of salesforce we have managed to triple the number of transactions and We have reduced the number of withdrawals in purchases, the platform is complete and easy to use, which encourages our users to make more purchases through this means. Review collected by and hosted on G2.com.

What do you like best about ETG Digital Services?

I really like its simplicity, it is a very intuitive platform that allows users and collaborators a more fluid handling, also the support provided by the service area is excellent because they are always ready to provide feedback on any issue that requires reinforcement, district Much also its graphic interface and the ease of accessing the platform from any device. Review collected by and hosted on G2.com.

What do you dislike about ETG Digital Services?

The information collected is not as detailed as we would like there is a lot of user data and sensitive information that is not stored automatically which forces us to carry out many manual processes we are working hand in hand with the software provider to improve this aspect and do of this a memorable experience. Review collected by and hosted on G2.com.

What problems is ETG Digital Services solving and how is that benefiting you?

Sales at our physical points fell considerably during the pandemic, hence the importance in the implementation of this solution, which allowed us to continue making our sales by digital means, which allowed the company to continue operating while conserving a large amount of jobs, it is incredible all the good that the implementation of a solution of this caliber can cause, which has undoubtedly allowed us to survive one of the hardest stages in our history as a company. Review collected by and hosted on G2.com.

NB

Nicolas B.

Analyst Software

Enterprise (> 1000 emp.)

7/29/2020

"A Reliable Alternative for Database and Email Marketing Management"

4.5/5

Describe the project or task ETG Digital Services helped with:

The recent global situation has helped us enhance our marketing tools in order to be connected with our clients and get to know them better. Marketing Cloud provides us with information about our clients from different sources, allowing us to better understand our audience, based on their tastes and needs. , up to your financial preferences and ability to pay, we do this through the Marketing Cloud platform which has an intuitive mechanism that allows you to manage email advertising campaigns by sending them offers that meet your interests. Review collected by and hosted on G2.com.

What do you like best about ETG Digital Services?

Marketing Cloud allows us to interact with our clients from different platforms, we have the possibility of sending bulk text messages to your cell phone, sending automatic notifications reminding you of important information, as well as chat messages in order to provide the possibility of interacting with the client In case this one has any doubts, this has allowed us to be closer to them, and to stimulate the use of digital tools in this time when access to physical branches is so difficult. Review collected by and hosted on G2.com.

What do you dislike about ETG Digital Services?

Efficiency sometimes decreases when multiple processes are carried out at the same time, or when it is a campaign with too much information or records, this tends to delay other running processes, causing files to be sent in a segmented way to avoid collapse Review collected by and hosted on G2.com.

What problems is ETG Digital Services solving and how is that benefiting you?

We have managed to increase user traffic to our platforms, in addition to reducing request response times, it has been much easier to migrate data to the cloud, which has allowed us to safeguard data more quickly and secure, integration with other platforms has been very good which has facilitated digital marketing processes and email campaigns Review collected by and hosted on G2.com.

ES

EDUARDO S.

Account Executive

Enterprise (> 1000 emp.)

7/27/2020

"Digital Marketing at another level with this flexible and efficient platform"

4/5

Describe the project or task ETG Digital Services helped with:

Marketing Cloud offers a specialized service in the management of digital marketing through different media and platforms, from text messages through automatic notifications to chat messages, all in order to improve communication with customers and be constantly communication, the best thing is that it allows us to collect information from our clients using multiple sources, which allows us to have an overview of the client. Review collected by and hosted on G2.com.

What do you like best about ETG Digital Services?

I really like the integration it has with Google Analystics 360 that allows us to measure the impact that different campaigns and interactions have on customers, this tool allows us to evaluate and analyze how efficient our campaigns are and the quality of our digital content, this information It allows us to improve in the aspects that have shortcomings and strengthen those aspects that have reported good results. In addition, their email campaigns allow us to send mass emails to our clients. Review collected by and hosted on G2.com.

What do you dislike about ETG Digital Services?

Creating templates is a bit complicated, in addition to the limitations presented by dynamic reports, especially when starting a custom project, it requires an investment of time and a wide variety of functions in order to create a new product using the functions. offered by Marketing Cloud, in general it is an efficient platform that has a modern interface but I think it can improve a little in reporting Review collected by and hosted on G2.com.

What problems is ETG Digital Services solving and how is that benefiting you?

We had a wide variety of marketing platforms but these turned out to be difficult to integrate with our digital platforms, in addition to the fact that the information was often lost from our servers and it was difficult to find, the marketing management was effective but a little outdated to new digital marketing methods, for which we decided to migrate to a cloud system that would allow us to integrate better and faster with our digital platforms and store information more securely in the cloud. Review collected by and hosted on G2.com.

AJ

Alondra J.

Software Quality Assurance Analyst

Enterprise (> 1000 emp.)

9/8/2019

"Maintain your message delivery with customer using sales force."

4.5/5

Describe the project or task ETG Digital Services helped with:

Salesforce marketing cloud is an effective way rather than on-premises CRMS if you are required less IT resources. It is available 24 hours worldwide. It simplifies the configuration and administration. Review collected by and hosted on G2.com.

What do you like best about ETG Digital Services?

Salesforce marketing cloud is an effective way rather than on-premises CRMS if you are required less IT resources. It is available 24 hours worldwide. It simplifies the configuration and administration. Review collected by and hosted on G2.com.

What do you dislike about ETG Digital Services?

Salesforce marketing cloud is totally relievable on the internet connection. It is costly if you are dealing with the products for various business needs. It is lack of essentials, professionals, enterprise and unlimited editions. Its customization capabilities are low. It provides the self-service opportunities. Review collected by and hosted on G2.com.

Recommendations to others considering ETG Digital Services:

Its an amazing application.I would highly recommended it Review collected by and hosted on G2.com.

What problems is ETG Digital Services solving and how is that benefiting you?

Salesforce marketing cloud benefits customer journey management, email studio, mobile studio and data analysis. Review collected by and hosted on G2.com.