Essential ERM Features
Case Management (4)
Intake
Capture case information from multiple communication channels
Assignment
Deliver rules to assign cases based on type and priority
Escalation
Ability to escalate cases using workflows
Case Management
Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process
Analytics (3)
Monitoring
Track all activities related to a case, including audit trails
Metrics
Provide metrics to track case progress or success rates
Compliance
Monitor various types of case compliance
Risk Management (6)
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Risk Identification
Identify various risk factors such as the inadequate use of technology, human factor, or external risks.
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Risk Classification
Ability to classify risks based on risk type, severity, and custom criteria.
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Risk Methodology
Support for various methodologies and frameworks for risk management.
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KRI (Key Risk Indicator) Monitoring
Tracking of various risk indicators including risk metrics, historic trending, metadata & more to gauge the organization's risk posture
Real-Time Monitoring
Active monitoring of systems, applications, or networks
KRI (Key Risk Indicator) Monitoring
Tracking of various risk indicators including risk metrics, historic trending, metadata & more to gauge the organization's risk posture
Business Continuity Management (21)
Recovery Plans
Ability to create and compare recovery plans using standard out of the box templates.
Crisis Management
Procedures to implement crisis management plans and actions.
Task Management
Create, manage and track all task activities and progression
Assessment Management
Creation, administration, and evaluation of assessments or tests
IT Risk Management
Manage risks related to IT systems
Audit Management
Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws
Vendor Risk Management
Pinpoint and mitigate risk from third-party vendors and suppliers.
Document Management
Store, manage, and track all electronic documents in a centralized location
Incident Management
Manage and track all disruptions and incidents
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Policy Management
Create, manage, and track policies and procedures within an organization
Internal Controls Management
Ensure internal objectives and compliance with policies are met
Reputational Risk Management
Identify, monitor, and assess risks to brands
Forms Management
Store, manage and track all forms in a centralized location
Operational Risk Management
Manage risk that occurs from systems failure or inadequate processes
Workflow Management
Create, design and manage workflows for repetitive tasks
Exceptions Management
Automated handling of non-compliant EDI transmissions.
Issue Management
Identify and respond to unexpected problems or failures (ie. "negative events")
Vendor Management
Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc.
Safety Management
Identify and assess hazards to ensure the well-being of employees, assets, and the environment
Legal Risk Management
Manage the risk of both financial and reputational loss resulting from nonadherence to current legislation
Platform (5)
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Integration
Delivers APIs and standard integrations with other software systems.
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Security & Privacy
Complies with security and privacy regulations and standards.
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Mobile Access
Allows users to access the software using mobile devices.
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Flexibility
Facilitates software configuration without the need for technical experise.
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Services (4)
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Implementation
Assists customes through all the phases of the implementation process.
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Training & Learning
Provides software users with training courses and learning content.
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Customer Support
Delivers customer and technical support, directly or trough partners.
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Professional Services
The vendor provides consulting services such as business process reengineering.
Data Collection (3)
Data Types
Manages quantitative and qualitative data for environmental, social, and governance activities
Data Sources
Combines data from multiple sources such as software solutions, public websites, and spreadsheets
Third Party
Uses data from third party sources such as Bloomberg and DowJones
Reporting (3)
Ratings
Provides ratings to rank companies based on their ESG programs
Investment
Generates reports for existing investors or to attract financing
Public
Creates reports that can be shared with the public, employees, customers, and partners
Integration (19)
Governance, Risk & Compliance
Integrate with GRC software such as GRC Platforms, Audit management, and Policy management
Finance
Integrate with financial solutions such as accounting and ERP systems
Environmental, Quality and Safety Management
Integrate with EHS software such as Environmental Health and Safety and Quality Management Systems (QMS)
Sustainability Management
Manage and monitor compliance with government regulations on environmental standards
Emissions Management
Manage all types of emissions into the environment.
Policy Management
Create, manage, and track policies and procedures within an organization
Risk Management
Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties
Internal Controls Management
Ensure internal objectives and compliance with policies are met
Document Management
Store, manage, and track all electronic documents in a centralized location
Data Management
Ability to handle large datasets
Conflict Minerals Management
Manage the reporting of the use and sourcing of 3TG metals.
Assessment Management
Creation, administration, and evaluation of assessments or tests
Initiative Management
Create and manage internal campaigns to improve company culture or business strategy.
Task Management
Create, manage and track all task activities and progression
Program Management
Process of managing several related projects or business activities to achieve organizational goals
Framework Management
Manage global or internal standards that are designed to measure the impact of business processes or procedures.
Disclosure Management
Create, manage, and publish disclosure statements or reports.
Survey/Poll Management
Create and administer polls and surveys
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Generative AI (6)
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Risk Management - Environmental, Social, and Governance (ESG) Reporting (5)
Communications
Facilitate communications with various stakeholders on ESG initiatives
Risk Identification
Help users identify ESG related risks to proactively address them
Risk Assessment
Evaluate the impact of ESG related risks on the company and its ecosystem
Strategic Planning
Define and implement strategies to improve ESG initiatives
Scenario Planning
Develop potential scenarios to identify risks and opportunities
Reporting - Environmental, Social, and Governance (ESG) Reporting (8)
Benchmarking & Competitive Analysis
Provide ESG benchmarking data and competitive analysis functionality
Actionable Insights
Deliver action items to improve ESG initiatives based on historical data
AI-Enabled ESG Reporting
Use AI or GAI technology to optimize ESG management and reporting
Performance Tracking
Monitor the performance of Environmental, Social and Governance (ESG) initiatives over time
Compliance Reporting
Build reports around specific compliance requirements and directives such as CSR and CS3D.
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Compliance Tracking
Track and report regulatory data to either internal management or external stakeholders
Progress Tracking
Reporting on how each user, task or process has advanced since its initiation
Agentic AI - Regulatory Change Management (6)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Campaign Planning
Plan and strategize marketing campaigns
Agentic AI - Investigation Management (2)
Cross-system Integration
Works across multiple software systems or databases
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - Environmental, Social, and Governance (ESG) Reporting (2)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Decision Making
Makes informed choices based on available data and objectives
Additional Functionality (52)
Predictive Analytics
Predict future data based on historical data sets
Process Modeling & Designing
Visually identify, define, and map all details and relationships surrounding business process models and elements
Configurable Workflow
Configure existing workflows to meet your organization's needs
Real-Time Reporting
Active reporting of data and metrics
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Forecasting
Form predictions based on past and present data/trends
Risk Reporting
Reporting of risks associated with specific actions, events, or entities
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
API
Application programming interface that allows for integration with other systems/databases
Business Continuity Exercising
Scenario-based process that test the validity of business continuity plans and procedures.
Vulnerability/Threat Prioritization
Classify levels of threat and organize actions based on priorities
Customizable Reports
Alter the layout and content of reports
Audit Trail
A record of all activities within the system, including user access, changes made, etc.
Risk Alerts
Notifying as a warning or reminder of a potential or imminent hazard
Risk Scoring
Assess and score risks using risk matrices
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Surveys & Feedback
Gauge satisfaction and receive information for improvement and success
Data Visualization
Graphical representation of data
Document Storage
Store and organize documents in a centralized system
Heatmaps
A visual display that uses a color spectrum to show how visitors interact with areas of a web page
Risk Assessment
Initiate collection and analysis of known risks
Risk Analysis
Analyze potential risks across the organization
Financial Risk Reporting
Qualitative or quantitative risk methodology to evaluate the risk for an individual account or portfolio, and identify problems
Approval Process Control
Manage the process of evaluating documents or requests submitted for approval
Dashboard
Assembly of graphs and charts for visualizing and tracking statistics/metrics
Root Cause Analysis
Identify and analyse the reasons behind accidents
Activity Tracking
Track and document all activities across devices, networks, and other systems
Business Process Control
Define and maintain business rules that determine workflow capabilities and criteria
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Data Import/Export
Import and export data to and from software applications
Performance Metrics
A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
Security Auditing
Systematic evaluation of the security of a company's overall security system and situation
Dashboard Creation
Creation and customization of dashboards
Secure Data Storage
Securely stores data to prevent data loss or breaches
Scenario Planning
Develop potential scenarios to identify risks and opportunities
Prioritization
Arrange tasks based on the level of priority or urgency
Version Control
Track revisions and updates made to files and navigate between different versions
Reminders
Timed notification for any upcoming task, deadline, appointment, or activity
Corrective and Preventive Actions (CAPA)
Investigate and take action at root cause or error in processes to prevent recurring issues
KPI Monitoring
Tracking the status of previously identified performance measurements
Emission Calculations
Measure the output of all types of emissions into the environment.
Environmental Metrics
View and track various environmental indicators including material wastage, energy usage, and carbon footprint
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Scoring
Automatically calculate score after the assessment
AI/Machine Learning
Software program that continuously adjusts its behavior based on observed data
Customizable Reports
Alter the layout and content of reports
Customizable Dashboard
Alter the layout and content of dashboards
Benchmarking
Compare key metrics for the business against prominent players in the industry
Performance Metrics
A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Auditing
Examine established processes and records to ensure accuracy, compliance, and policy adherence
Workflow Automation
Streamlining repetitive tasks and activities through automated and predefined workflows
API (1)
API
Application programming interface that allows for integration with other systems/databases
Reporting & Statistics (1)
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
AI Copilot (1)
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Customizable Forms (1)
Customizable Forms
Customize contracts and forms to collect specific information
Third-Party Integrations (1)
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Contact Management (1)
Contact Management
Manage, organize, and store contact information
Workflow Management (1)
Workflow Management
Create, design and manage workflows for repetitive tasks
Customizable Reports (1)
Customizable Reports
Alter the layout and content of reports
Activity Dashboard (1)
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Alerts/Notifications (1)
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Data Import/Export (1)
Data Import/Export
Import and export data to and from software applications
Compliance Management (1)
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Document Management (1)
Document Management
Store, manage, and track all electronic documents in a centralized location
Reminders (1)
Reminders
Timed notification for any upcoming task, deadline, appointment, or activity
Mobile Access (1)
Mobile Access
Access software remotely via mobile devices
Access Controls/Permissions (1)
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Data Visualization (1)
Data Visualization
Graphical representation of data
Task Management (1)
Task Management
Create, manage and track all task activities and progression
Configurable Workflow (1)
Configurable Workflow
Configure existing workflows to meet your organization's needs
Secure Data Storage (1)
Secure Data Storage
Securely stores data to prevent data loss or breaches
Audit Management (1)
Audit Management
Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws
Audit Trail (1)
Audit Trail
A record of all activities within the system, including user access, changes made, etc.
Search/Filter (1)
Search/Filter
Search and filter data across systems to locate required information by entering keywords or certain criteria
Status Tracking (1)
Status Tracking
Track the status over time for a request, process, asset, or transaction
Evidence Management (1)
Evidence Management
Administration and control of evidence related to investigations/cases
Case Notes (1)
Case Notes
Access and track notes regarding case activities and updates within case files
Multi-Location (1)
Multi-Location
Manage and support multiple locations
Incident Management (1)
Incident Management
Manage and track all disruptions and incidents
Inspection Management (1)
Inspection Management
Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards
Intake Management (1)
Intake Management
Activities related to the initial admission of a charge into the organization's care
Corrective and Preventive Actions (CAPA) (1)
Corrective and Preventive Actions (CAPA)
Investigate and take action at root cause or error in processes to prevent recurring issues
Single Sign On (1)
Single Sign On
Allow users to access multiple services after entering their login credentials once
Risk Assessment (1)
Risk Assessment
Initiate collection and analysis of known risks
Records Management (1)
Records Management
Ability to record, store, update, and retrieve information
Subject Profiles (1)
Subject Profiles
Collect and record basic information related to suspects
Built-In Database (1)
Built-In Database
A system that allows access to a database structure without relying on an external program
Data Management (1)
Data Management
Ability to handle large datasets
eDiscovery (1)
eDiscovery
Finding, identifying and collecting information for legal proceedings
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