I like that Esri ArcGIS is easy to use and has powerful tools for mapping, spatial analysis, and data management. It supports many GIS data formats, creates high-quality maps, and works well with satellite imagery and GPS data. It also has good documentation and a large user community, making it easier to learn and solve problems. Review collected by and hosted on G2.com.

One thing I dislike about Esri ArcGIS is that it can be expensive, especially for small companies or individual users. It also requires a powerful computer to run smoothly, and some advanced tools have a steep learning curve for beginners. In addition, vector processing can sometimes be slow, especially when working with large or complex datasets. Review collected by and hosted on G2.com.

1. All-in-one GIS platform

ArcGIS isn’t just one tool—it’s a full ecosystem (mapping, analysis, data management, visualization, and sharing). Whether you’re working in ArcGIS Pro or publishing maps via ArcGIS Online, everything connects smoothly.

2. Powerful spatial analysis

It’s one of the strongest platforms for advanced geospatial analysis—network analysis, terrain modeling, spatial statistics, and more. This is especially useful for infrastructure, urban planning, and utilities work.

3. High-quality 3D capabilities

The 3D visualization tools (like scenes and digital twins) are impressive. If you’re doing 3D modeling—like your mall building work—it integrates well with tools such as Autodesk Revit and supports realistic rendering.

4. Data integration & scalability

ArcGIS handles huge datasets and supports many formats (CAD, BIM, satellite imagery, IoT feeds). It’s used in everything from small projects to enterprise-level systems.

5. Strong industry adoption

Because it’s widely used across government and private sectors, skills in ArcGIS are highly valuable and transferable.

6. Customization & automation

With Python (ArcPy) and ModelBuilder, you can automate workflows—very useful for repetitive tasks like QC, migration, or reporting. Review collected by and hosted on G2.com.

A common downside of Esri ArcGIS is its high licensing cost and steep learning curve—especially for beginners. Some users also find tools like ArcGIS Pro to be resource-heavy, which can slow performance on lower-end systems. Review collected by and hosted on G2.com.

What I like most about ArcGIS is the accuracy and reliability of its drone data processing. It consistently produces high-quality 2D and 3D outputs, which are essential for my professional estate management use cases, such as building construction inspections and modelling. Another standout is its seamless integration with the wider ArcGIS ecosystem, which makes it easy to combine drone-derived data with existing GIS layers and supports better decision-making across teams. Finally, ArcGIS’s enterprise-grade security and scalability are a major plus. Review collected by and hosted on G2.com.

One of the biggest issues for me is stability. ArcGIS can occasionally crash, especially when I’m working with large datasets or more complex drone projects, and that disruption breaks my workflow. The update and installation process is also frustrating in an enterprise environment. Updates often require administrator privileges, which makes things cumbersome in large organisations where we rely on central IT teams to handle installations and keep the software up to date. Another major drawback is the poor integration with Microsoft OneDrive, which adds extra friction when trying to manage or share files through that platform. Review collected by and hosted on G2.com.

I have build a career using it! over 25 years using Esri products. The geospatial industry wouldn't exist in the same way without it. Empowers me t be creating with data. Review collected by and hosted on G2.com.

Error -9999contact Esri technical support. Also it used to run much faster with ArcObjects before they went to .Net Review collected by and hosted on G2.com.

I like the support they offer if I come across an issue that I can't solve. I can call them, and they get on the phone relatively quickly. They answer my question or walk me through the steps I need to get the problem solved. Review collected by and hosted on G2.com.

I do not like how the interface is different between ArcGIS Pro and ArcGIS Online. Even though the online version is a slimmer version, it should look and operate the same, and it doesn't. Review collected by and hosted on G2.com.

Simply the best cartography and geospatial analytical software. The updates in Pro since its launch have not only upgraded the current Pro experience, but also expanded greatly on the original ArcMap software I learned on. It is much more user-friendly and easier to learn to use than the original software. The many analyses and geo-tools you can use make visualization and analysis much clearer and useful. Review collected by and hosted on G2.com.

Honestly, I wish there were a free version that could compete with other open-source mapping services. It makes sense that ArcGIS Pro is marketed towards professionals and companies with budgets that make sense to invest in the software, but a free, limited version would be great to help people learn geospatial analysis and have a fun and easy-to-use mapping tool. Review collected by and hosted on G2.com.

In my opinion the ecosystem is extremely comprehensive, its very easy to use and intuitive. Review collected by and hosted on G2.com.

Licensing and extensions can become expensive as the platform scales and maybe some workflows can be complex for new users. Review collected by and hosted on G2.com.

It's simple to use easy to access and use It's tools. Whether it's editing spatial data or creating new dataset it's alway comes in handy for me. I used it for completing project. Review collected by and hosted on G2.com.

There are not much drawbacks of ARCGIS but some times adding data becomes too complicated between differenct versions and other thing is when we transfer data from someone's work station sometime it value of datasets becomes changed. Nothing else. Review collected by and hosted on G2.com.

Industry standard, keep adding features, integrates with other software Review collected by and hosted on G2.com.

Hard to learn. Additional training opportunities would be great. Review collected by and hosted on G2.com.

Best platform to use for GIS data on the market. Easy to use and implement. Customer support is great as well. Review collected by and hosted on G2.com.

Not enough collaboration with smaller companies. Review collected by and hosted on G2.com.