We are a small group of order-entry/purchasing agents that handle many functions in the business and deal with lots of outside sales reps, factories and other service organizations. The ability to schedule our availability as well as organize all of the many emails that we get is hugely helpful. Gone are the days of redundant messages going to multiple agents and duplicating efforts. We also love the way we can view the history of any message as it traverses through the group - including the entire email thread and the many responses from different users. Review collected by and hosted on G2.com.

We're new users - will let you know if we find anything, but we dislike nothing so far! Review collected by and hosted on G2.com.

I really appreciate how Emailgistics makes it very easy for tracking threads, so we're not always having to reassign and say who was taking care of an email. The automatic feature is great because it knows who is handling what, and I love the tagging feature, which helps us understand what our workload looks like. The team enjoys the metrics Emailgistics provides, which brings visibility and drives accountability. Plus, the initial setup was very easy for us. Review collected by and hosted on G2.com.

Nothing at this point Review collected by and hosted on G2.com.

I appreciate the ability to easily customize rules in Emailgistics. I can quickly create rules to tag new emails by domain and route them to specific agents who have the skills needed for that type of inquiry. It also helps us to route and tag inquiries as they come in, and I like the basic dashboards and reporting features. Review collected by and hosted on G2.com.

I work for an after hours team, which has a varied schedule and ad hoc users that come in to help us from time to time. Emailgistics is set up to work best with a set schedule by user. Since we aren't really able to customize any of the schedule settings to work with how our team operates, we can't use all of the benefits available to other users in the Emailgistics platform. More development in this area would be greatly appreciated. It was a little complicated since our team is different than the other client profiles in the Emailgistics account portfolio. Review collected by and hosted on G2.com.

What I like best about Emailgistics is the reporting, user experience, and how simple and intuitive it is to use. It’s rare to find a tool that has this many features while still feeling easy and not overwhelming.

The reporting gives us real visibility into our inbox, workloads, and response times, which we didn’t have before. The interface is clean and straightforward, so adoption across the team was quick and seamless.

Most importantly, the features are actually usable. Nothing feels overly complicated or unnecessary. It solves real problems in a practical way, which has made a huge difference in how we manage a high-volume shared inbox. Review collected by and hosted on G2.com.

Honestly, nothing significant comes to mind. The platform has been very intuitive and has worked exactly as expected for our team. If anything, we’re still exploring more of the reporting and features as we continue to scale our use of it. Review collected by and hosted on G2.com.

Simply put, it's been a game-changer for our team.

From the get-go, the efficiency improvements have been remarkable. The way Emailgistics organises and prioritises emails has streamlined our workflow and saved us countless hours that we would have otherwise spent sorting through our inboxes. The software's intuitive design and user-friendly interface have made implementation straight forward and it's incredibly easy for everyone to get on board and start reaping the benefits immediately.

One of the standout features has been the ability to automate email assignments and track responses. This has not only reduced the manual workload but also ensured that no email slips through the cracks, enhancing our overall responsiveness and customer satisfaction.

Moreover, the detailed analytics and reporting tools have provided valuable insights into our email handling processes, enabling us to identify areas for further improvement and optimise our performance continuously.

Emailgistics provide excellent customer support, with a team available at all times to advise on how best to use the software.

Emailgistics has significantly boosted our productivity and efficiency, and I couldn't be more pleased with the results. I highly recommend it to any team looking to enhance their email management capabilities. Review collected by and hosted on G2.com.

Nothing so far, Emailgistics has managed to easily deliver on everything we hoped for and then plenty of extras we never knew we needed. Review collected by and hosted on G2.com.

It helps us organize and split the tasks better and more effectively. Also, tracking of activities and reporting are very cool and good features Review collected by and hosted on G2.com.

The possibility of archiving multiple messages would be nice, and the option of having snoozed subfolders for each team member separately would help. Current method of snoozing is not that easy for tracking. AI tools could be improved as well I think, but I need to learn a bit more about them before I can make valuable suggestions. Review collected by and hosted on G2.com.

I like that Emailgistics keeps all of the emails organized. It's really helpful that all of the emails are routed to the appropriate person. The initial setup was pretty easy, which made transitioning to using it smoother. Review collected by and hosted on G2.com.

The speed is slower than the legacy product, Emailtopia. When you archive or move an email it takes seconds to do whereas before it used to be more instantaneous. Review collected by and hosted on G2.com.

It’s great for distributing emails in a shared mailbox so the workload stays balanced. Everything feels very organized, and finding specific emails using the Conversation ID is especially convenient. Review collected by and hosted on G2.com.

Once emails are removed from the shared mailbox, they’re no longer viewable. Review collected by and hosted on G2.com.

tracking of emails that helps see all customer conversations Review collected by and hosted on G2.com.

no real-time tracking and no ability to use templates or individual signatures. this is likely because of lack of the v3 plugin Review collected by and hosted on G2.com.

I like the ability to have more visibility of emails. It enables us to be able to easily provide coverage in the absence of a team member. I also like the ability to develop KPI's with the use of the dashboard. This enables to better understand the needs of our business. Review collected by and hosted on G2.com.

I don’t like the setup process. Given the large number of accounts we have and the complexity of how they’re managed, it takes an excessive amount of time to set up the rules so they filter to the appropriate party. This likely wouldn’t be as much of an issue for a company with fewer customers, or for teams whose account handling is more straightforward. For us, I can easily see it taking months before it’s operating as intended and serving its intended purpose. Review collected by and hosted on G2.com.