Eddie Reviews & Product Details

The concept behind Eddie is excellent. I was especially interested in its ability to search through large amounts of interview footage, identify specific topics and stories, and quickly assemble relevant clips. For an interview-heavy documentary project, the potential to save hours of manually searching through footage is what initially attracted me to the software. Review collected by and hosted on G2.com.

My biggest disappointment was that the AI-generated rough cuts simply weren't usable for the documentary-style project I was creating. Despite spending a significant amount of time experimenting with prompts and trying to refine the results, the edits lacked the human element, emotional connections, and storytelling that I needed. Instead of saving me time, I ultimately felt that I had wasted quite a few hours trying to make the workflow work before returning to editing manually in Final Cut Pro.

Even more frustrating has been the customer service. After I stopped using Eddie, I was charged $199 in July and another $199 in August. I contacted support on August 17 asking them to consider a courtesy refund for those two essentially unused months. I fully acknowledged that their normal policy may be that subscription charges are non-refundable. I simply asked them to review my lack of usage and consider an exception.

I received no response. I followed up again and still received no response. I have now contacted them multiple times over more than a month without even an acknowledgment.

I can accept a company declining a refund request. What I find extremely frustrating is spending hundreds of dollars on a service and not being able to get a response from customer support at all. Review collected by and hosted on G2.com.

I've been editing since 2003 and I reach for the newest tool every time the craft shifts. Eddie handles the work I used to dread on a big interview project, the transcribing, the tagging, the pulling of selects. I fed it fifteen interviews, shaped a string-out from what came back, and prompted my way down to a rough cut before handing off to Resolve and Final Cut for finishing. The value isn't Eddie making the cut, it's Eddie getting me to the cut. Review collected by and hosted on G2.com.

I pushed it hard enough to hit its ceilings. I ran into a timeline length cap and an XML export bug that cost me a weekend and a hand-rebuilt cut. To their credit there were updates almost every night, but if you're throwing a genuinely massive project at it, expect to find some rough edges. Review collected by and hosted on G2.com.

I run a video series called "Behind Every ____" where I interview women about their professional journeys and turn the conversations into short-form content for YouTube and Instagram. Before Eddie, the biggest bottleneck was getting from 1 hour raw interview to usable clips. For a solo creator running a content series is pretty tough, thanks to Eddie, it got much easier! Review collected by and hosted on G2.com.

I think sometimes it struggles with other languages, my speakers speak a bit of Bengali and english, so sometimes it cut off bengali a bit. This could be improved. Review collected by and hosted on G2.com.

I was working on a project called Musical Senses, a documentary project built around 30 interviews plus a full day of b-roll, I fed in all the footage and Eddie didn’t just organise it, it actually crafted a story draft from the material. It proposed a direction it could go in, and I could push it toward completely different storylines, reordering and rearranging the interview material to see how each version played out. Once I had a cut I liked, I exported the XML straight into Final Cut Pro to make final adjustments and refine. It genuinely works like a virtual assistant editor that takes over the tedious first-pass work I don’t want to deal with, and hands back a real starting point I can shape into the final story. Review collected by and hosted on G2.com.

It’s very much an assistant, not a replacement editor, which is the right call but worth setting expectations on. It can generate a strong first draft and different directions, but you’re still the one finding the emotional rhythm, the pacing, the color, and the sound - that final refinement happens in Final Cut or other video software. There was a bit of a learning curve early on getting a feel for how to work with it, but once it clicked it became part of my process. Review collected by and hosted on G2.com.

Eddie eats the part of editing I hate most: the first pass through hours of interview footage. I drop in a raw documentary-style shoot, walk away, and come back to a rough cut that already has the structure I would have spent an afternoon assembling by hand. Night Shift is the real unlock. I queue projects before bed and by morning the bin is logged, synced, and pre-cut. The Premiere integration matters too, because it does not pull me out of the timeline I already live in. For interview-heavy content, it is the closest thing I have used to an assistant editor with actual taste. Review collected by and hosted on G2.com.

Honestly not much. I would love a bit more control over how aggressively it trims filler, since sometimes the pause is the moment. Small wishlist item, not a blocker. Review collected by and hosted on G2.com.

The first draft usually takes the most time of the project. Eddie comes in handy here. Since I am a podcast editor, managing multicams is tiring; with Eddie I can save a ton of my time and focus on the mood of the project. Review collected by and hosted on G2.com.

Eddie basically helps with the repetitive works but not the emotional touch a human truly feels. I think Eddie has to go a long way to accomplish this. Also some editors ar thinking that Eddie will take their job away rather than making themselves efficient with Eddie. Review collected by and hosted on G2.com.

Eddie AI is a massive timesaver.. especially for documentary, corporate video, or reality content. Review collected by and hosted on G2.com.

There is still room for improvement with the rough cut feature. I expect it will continue to get better and better. Review collected by and hosted on G2.com.