# Inbox Tracker Reviews **Vendor:** SparkPost **Category:** [Email Deliverability Tools](https://www.g2.com/categories/email-deliverability) **Average Rating:** 4.5/5.0 **Total Reviews:** 10 ## About Inbox Tracker eDataSource is the leader in email deliverability technology and performance insights. Founded in 2003 as the industry's first email intelligence company, eDataSource pioneered the use of live consumer inboxes to analyze email success metrics. Our multi-source monitoring solution now includes the most cutting edge, AI-powered machine learning and allows us to track over 90% of all commercial emails sent globally. No other players in the email monitoring space offer anything like our combination of data-depth and breadth of ISP representation. Our leading-edge technology empowers marketers with the deepest, most precise, and easily accessible information to improve critical success metrics of their email marketing programs. eDataSource provides tools and services for the world's leading brands, agencies, and email service providers. ## Inbox Tracker Reviews ### 1. Best Customer Service! And Useful Platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel N. | Email Operations Director, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2019 **What do you like best about Inbox Tracker?** What I like best about the platform is that it's very user-friendly. It provides metrics that help you improve your email business in an intuitive fashion. Additionally, their support team are top-notch. We dealt mainly with Ann De Roon and she was amazing in helping us improve our business model. She was friendly, understanding, informative and most importantly, patient. **What do you dislike about Inbox Tracker?** There isn't much on the site that is in need of improvement. **What problems is Inbox Tracker solving and how is that benefiting you?** eDataSource is helping us improve our delivery metrics by highlighting our problem areas in authentication and giving us insight into our inbox deliverability. ### 2. Amazing Platform for Business and Marketing **Rating:** 4.5/5.0 stars **Reviewed by:** Atinder S. | SEO Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2022 **What do you like best about Inbox Tracker?** Well, the tool has various features but the one that I personally liked the most is the ability to track deliverability. Overall the UI of the Platform is really good and it also helps in A/B testing. **What do you dislike about Inbox Tracker?** I believe the navigation of the tool could be a bit better. It takes time to get used to navigate through the tool. **What problems is Inbox Tracker solving and how is that benefiting you?** It helped us in identifying if our email code has errors or not, not exactly pinpointing the error but still giving a gist that our email code and images could have errors. ### 3. Best Inbox Placement Product Used EVER! **Rating:** 5.0/5.0 stars **Reviewed by:** Bryan P. | Email, SMS Marketing Director, Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2019 **What do you like best about Inbox Tracker?** Platform is super intuitive. Love that I can dig into the data and see what's going on with inbox vs spam placements, complaints, postmaster tool built in for Microsoft is a huge plus. Send an email today and ability to see instant results. Has access to cloudmark complaints. This is huge for me personally, because now I can test both my subject and copy within the body of my email to see what works and what does not. A lot of other platforms out there claim to do what these guys do. No one comes close. I've personally used several systems over the years and have also done this manually to fully understand the scope and power of the platform. **What do you dislike about Inbox Tracker?** The breakout of groups and IPs are not in line. You see all IPs under all group you create. It's not major, but if they can help separate different groups of IPs in batches so that you can report on data sets differently. This is for companies that have multiple IPs for different subsets of their business like I do. **Recommendations to others considering Inbox Tracker:** HIghly recommend this product to any serious email marketing team. If you're someone looking for true and valuable insights that you're having a hard time getting from other systems. Trust these guys. I've been personally in email marketing for over 10 years and in the web design, marketing and usability for over 15 years and this one software I would highly recommend. **What problems is Inbox Tracker solving and how is that benefiting you?** OMG! Solved a lot of cloudmark content issues, being able to adjust segmentations on the fly based on reports we get back from the platform. This has help us improve our sending 10-fold. ### 4. Great Team and easy to use Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole B. | Corporate Marketing Manager, Marketing and Advertising, Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2019 **What do you like best about Inbox Tracker?** This platform is wonderful. I love the competitive tracker tool, and being able to monitor ISP's individually. This tool enabled us to detect our pain points with our email sends, so we could make changes for improvement. It gives you visual insight into competitors, DNS records, email performance, subject line analysis and more. **What do you dislike about Inbox Tracker?** It needs to add a feature that shows if your email code and images have errors, or are too big. It currently will show you where their could be errors in your code, but does not tell you what the error actually is. **What problems is Inbox Tracker solving and how is that benefiting you?** Delivery problems with Gmail, and our emails being sent to spam. ### 5. Great Tool for marketing and deliverability tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Raghubir K. | Software Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Inbox Tracker?** edatasource is one of the best this generation marketing tool. It helps to track the deliverability and other cross branding reports. It gives various insights of our campaigns and helps to perform A/B test. It really helps to dynamically make our decision for future. Gives report in any format we would like. It checks our spam report. **What do you dislike about Inbox Tracker?** Till now all good. Not much to say about but user interface can be more simple. **Recommendations to others considering Inbox Tracker:** Use to tool to increase your products insight. Helps to improve in more dynamic and swiftly. **What problems is Inbox Tracker solving and how is that benefiting you?** We use this to track the deliverability, spam, email open, etc reports. This helps to improve our email content and improve our sites performance. ### 6. Helpful, but very limited **Rating:** 2.5/5.0 stars **Reviewed by:** Samantha U. | Account Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2019 **What do you like best about Inbox Tracker?** eData is a great resource for finding a few key pieces of important information necessary for my line of work. The ability to identify ESP(s), top sending domains, Parent Companies, send volume and even inbox placement are extremely necessary for my line of work. The dataset on eData is extremely valuable and the best this specific website has to offer. **What do you dislike about Inbox Tracker?** Unfortunately, the data is very limited and at times feels even outdated. Send volumes don't always make sense and selecting data will sometimes take you to the wrong spot. It wasn't easy to navigate so it took our team a while to pick up on how to use it. Not enough clarification on which sources you should click on and where they will take you. Two stacked search bars makes it hard to distinguish the function of each. **Recommendations to others considering Inbox Tracker:** Possibly locate an additional resource that mirrors this product and the data provided, but perhaps more expansive. **What problems is Inbox Tracker solving and how is that benefiting you?** I work in sales enablement for a major ESP so having raw ESP data on companies is exactly what we need to offer our solution to potential clients. eData is beneficial for projecting necessary key points of data, sometimes all necessary info is located all on one page. We have such a large database of customers, that sometimes this even distinguishes if they're already a current user of our platform. **Official Response from Steph T:** > Thank you for your feedback. We always appreciate hearing how our platform is helpful and ways we can improve it! ### 7. It's one of the best levels of support that I've received **Rating:** 4.5/5.0 stars **Reviewed by:** Michelle W. | Director of Program Management for Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2018 **Official Response from Steph T:** > Thank you, Michelle! It's a pleasure to serve you and your team. ### 8. Great features. Great support team. Helped in debugging our inbox delivery issues **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2019 **What do you like best about Inbox Tracker?** Their support channel is outstanding. They are super responsive to feature requests and questions. Also it exactly solves the problem we are trying to address. The amount of data they hold is enormous and they are quite flexible in terms of providing raw data if the UI doesn't expose the right aggregation we are looking at. Campaign information is accurate. Their alerting feature is useful. They have good integrations for alerting with email, SMS, Slack etc. **What do you dislike about Inbox Tracker?** There is potential to expand the feature set, though they are receptive for feedback and constantly improve on providing more features. They can improvise on alerting feature. It now supports basic features, but it can be rich enough for more custom setup. User management is managed by emails, it would be great if user management and access control is in the tool itself. **Recommendations to others considering Inbox Tracker:** They have a good trail policy too. Get access to the tool to realize the feature set it provides. **What problems is Inbox Tracker solving and how is that benefiting you?** We had inbox deliverability issues especially for Gmail. Edatasource came in very handy to figure out what our problems are and how we could improve user engagement and inbox deliverability. It had holistic view of how campaigns are performing in terms of spam rates, our DKIM/SPF failures, how each ISP is treating our domain and IP reputation etc. **Official Response from Steph T:** > Thank you for your feedback. Many of the enhancements that are made to our platform come directly from client feedback. We appreciate your partnership! ### 9. Good resource but don’t think I use it to full potential **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2019 **What do you like best about Inbox Tracker?** you can see examples of email content sent by a domain name and can compare data with competitors, but we only use it to glance at basic panel data and I am pretty sure you can do a lot more with it. **What do you dislike about Inbox Tracker?** It is a little challenging to navigate and I am not sure if we only have a subscription to part of the data available or what. Not clear on all of its use cases and what tools they offer. My company has an account I believe. **What problems is Inbox Tracker solving and how is that benefiting you?** It provides insights on email sending data when searching by the domain name **Official Response from Steph T:** > Thank you for the review; your honesty is appreciated! We'd love to help you learn the platform more in-depth. You can contact us any time via Intercom chat or email us directly to schedule a one-on-one training. We also hold weekly webinars every Wednesday that is open to all our users to review the platform and ask questions (you can find the link by searching "webinar" in our Help Center). Please don't hesitate to reach out - we're always here to help! ### 10. Easy to Use and Intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2019 **What do you like best about Inbox Tracker?** The amount of details they give when showing results. The estimated email volume, name and address of the company, screenshots of past emails. All this along with their inbox placement. **What do you dislike about Inbox Tracker?** Some of the smaller domains are not "picked up" by eDS. It can be somewhat frustrating that a domain yields no results. Our subscription expired and the users were not notified prior to expiration. An email communicating to all users amongst the license would have been more appropriate. **What problems is Inbox Tracker solving and how is that benefiting you?** Used it for prospecting to look for candidates for our email marketing platform **Official Response from Steph T:** > Thank you for your feedback. Our expiration is a rather manual process and an expiration reminder for all platform users is a great idea. We'll work to improve this going forward. Sorry for the inconvenience this caused. We appreciate your partnership! - [View Inbox Tracker pricing details and edition comparison](https://www.g2.com/products/inbox-tracker/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+17%3A26%3A35+-0500&secure%5Bsession_id%5D=f60183bc-d2d6-4511-88c2-e676370d47db&secure%5Btoken%5D=4fc23c8a75d5e12b67c60ac2fe2c31c03c15c56bb771d4d5b2713fca28cbbfcb&format=llm_user) ## Inbox Tracker Features **Diagnosis** - IP Address - Domains - Content - Policy Compliance **Tracking** - Processing Time - Placement - Open Rate - Time to Open - Alerts **Reporting** - Campaign Performance - Domain Reputation - Brand Reputation - Blacklist and Whitelist **Agentic AI - Email Deliverability** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top Inbox Tracker Alternatives - [Everest](https://www.g2.com/products/validity-inc-everest/reviews) - 4.2/5.0 (185 reviews) - [Constant Contact](https://www.g2.com/products/constant-contact/reviews) - 4.1/5.0 (7,200 reviews) - [Twilio SendGrid Email API](https://www.g2.com/products/twilio-sendgrid-email-api/reviews) - 4.0/5.0 (356 reviews)