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DreamHost Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users commend the exceptional customer support at DreamHost, noting responsiveness and attentiveness to their specific needs. (11 mentions)
Users commend the exceptional customer service from DreamHost, particularly praising responsiveness and attention to detail. (9 mentions)
Users commend the 24/7 support from DreamHost, noting their quick and helpful responses to every request. (4 mentions)
Users highlight the exceptional responsiveness of DreamHost's customer service, appreciating their attentive and efficient support. (4 mentions)
Users praise DreamHost for its ease of use, making website setup and management straightforward and efficient. (4 mentions)
Users express frustration over poor customer support, citing untrustworthy engagement and limited communication options. (2 mentions)
Users notice that slow loading times on DreamHost can negatively impact website performance and user experience. (2 mentions)
Users experience slow speeds with DreamHost, leading to longer load times for their websites. (2 mentions)
Users report billing issues with DreamHost, feeling misled and distrustful regarding their financial commitments. (1 mentions)
Users face challenges with the control panel issues due to the absence of a traditional cPanel option. (1 mentions)

5 Pros or Advantages of DreamHost

5 Cons or Disadvantages of DreamHost

Grace F.
GF
Grace F.
Author
Small-Business (50 or fewer emp.)
"Dream Host Managed WordPress Hosting"
5/5
What do you like best about DreamHost?

Its hosting proficiency as a server, it is flexible and easy to use with a thousand themes that it has, it has powerful plugins, its reliability is just awesome and unique. Review collected by and hosted on G2.com.

What do you dislike about DreamHost?

It is slightly limited as it is primarily content management hosting. Many people may not know its valuable features; maybe if we share more details about the server. Review collected by and hosted on G2.com.

Michael M.
MM
Michael M.
Director
Marketing and Advertising
Small-Business (50 or fewer emp.)
"Buyer Beware!! If want to leave expect extra fees and hassle"
0/5
What do you like best about DreamHost?

Knowledge base is large and helpful. Tech support can be useful. Review collected by and hosted on G2.com.

What do you dislike about DreamHost?

After (2) consecutive 3-year terms, my 3-year renewal rate increased 38%, with an explanation that did not match the service level. Dreamhost has gone greedy, and their billing support agents do nothing to resolve issues other than a templated response. Buyer beware!! If you disagree with the price increase, expect frustration and aggravation dealing with their billing agents. If you change service levels to monthly during the last month of 3-year term, expect a much higher monthly bill that takes effect immediately as they will cancel your 3-year term period with pro-ration of pre-payment to a monthly much higher rate. It's a ridiculous tactic to extract more money and waste your time. Good riddance Dreamhost. Save yourself the hassle and look elsewhere. Review collected by and hosted on G2.com.

Ashokkumar K.
AK
Ashokkumar K.
Co-Founder
Small-Business (50 or fewer emp.)
"Cheapest WordPress Managed Hosting"
3.5/5
What do you like best about DreamHost?

Dreamhost is good and the cost is also affordable compared to the other hosting recommended by WordPress itself. Also, Dreamhost's support and services are good. Review collected by and hosted on G2.com.

What do you dislike about DreamHost?

There should be some improvements that can be made in terms of the user interface. For a new user, it is very difficult to get the location of some of the advanced functions in the Control Panel. Review collected by and hosted on G2.com.

Sherwin N.
SN
Sherwin N.
Owner
Small-Business (50 or fewer emp.)
"Migration was a success!"
5/5
What do you like best about DreamHost?

They were able to transfer since I didn't have the knowledge. Review collected by and hosted on G2.com.

What do you dislike about DreamHost?

I was confused about the signup process for the migration Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"Solid Web Host with US based customer service."
5/5
What do you like best about DreamHost?

Easy to use WordPress Installation and user interface. I really like the automatic updating and free SSL. I use VPS products and have been extremely happy with service provided. Down time has been minimal over the years. Review collected by and hosted on G2.com.

What do you dislike about DreamHost?

I used to have to wait for customer service reps, but since the addition of website chat, it is much easier to get help and information when issues arise. I think continuing to make their UI modern and user-friendly is key. Review collected by and hosted on G2.com.

GP
Greg P.
Administrator
Small-Business (50 or fewer emp.)
"Affordable Basic Hosting"
4/5
What do you like best about DreamHost?

I love that DreamHost keeps it simple with their Shared Website Hosting. Since moving away from cPanel and implementing its own management tools, DreamHost has made the process of setting up and maintaining a website a simple endeavor. Review collected by and hosted on G2.com.

What do you dislike about DreamHost?

If you are setting up an e-commerce website, or anything on the more robust side, I would recommend using DreamHost's Dedicated Server Hosting. The Shared Website Hosting may not produce the speeds and disk space necessary. Review collected by and hosted on G2.com.

Verified User in Entertainment
UE
Verified User in Entertainment
Small-Business (50 or fewer emp.)
"Reasonable Pricing, Detail Oriented"
5/5
What do you like best about DreamHost?

I was new to website creation, Dreamhost made this process interactive & enjoyable! Review collected by and hosted on G2.com.

What do you dislike about DreamHost?

I was pleased with the service overall, no issues! Review collected by and hosted on G2.com.

Verified User in Electrical/Electronic Manufacturing
AE
Verified User in Electrical/Electronic Manufacturing
Small-Business (50 or fewer emp.)
"DreamHost Disaster"
0/5
What do you like best about DreamHost?

Managed WordPress and relatively quick server migration Review collected by and hosted on G2.com.

What do you dislike about DreamHost?

After three years of happy and reliable hosting on Dreampress, changes in Dreamhost's web servers, hosting service, and technical support forced our online business to go elsewhere.

It began with unexpected servers crashes which quickly became daily and unresolvable. In about a week we dropped from years of stability to every-day troubleshooting to keep our site online.

And with each crash, we learn our server was running out of memory but tech support seemed less specific about the causes or instability. Instead, they chose to up-sell us on a new “Openstack” server deployment, promising better caching and performance -- at the same price.

We were thrilled with how fast we were operational on the new 'bionic' server but not happy to discover this upgraded server would actually cost us 35% more annually, that the memory configurations were no different, and ultimately the server crashes would continue.

For the next 10 weeks, we meticulously followed Dreamhost's advice to optimize our site build, to employ different caching strategies, to minify, to defer code, to better optimize images, and reduce page loading sizes.

We did everything required to get us to an A-rating with GTmetrix but the server crashes continued while Dreamhost offered us no effective assistance with resolving what became a maintenance nightmare.

The final straw was learning that DH tech support was aware of a bug in the new servers that prevented some MySQL DBs from restarting after a server crashes. When we migrated our site off of Dreamhost servers, they still hadn't isolated the problems or taken any ownership of them. Review collected by and hosted on G2.com.

Christopher K.
CK
Christopher K.
Marketing Project Manager
Food Production
Small-Business (50 or fewer emp.)
"Dreamhost Is A Very Satisfactory Web Hosting Provider"
5/5
What do you like best about DreamHost?

The one-click WordPress install feature is sweet. It saved me the hassle of hiring a WordPress installer from Fivver. The flexibility to pay monthly if you don't prefer Annual plans is attractive, especially to a low-budget start-up. The price starting at $2.95 for a shared unlimited hosting plan is appealing as it is very affordable. The capacity for unlimited traffic on the Shared Unlimited plan makes my website open to any amount of traffic I can summon. Dreamhost had no problem using my domain though it is located on a different saver of the domain company I bought it from. Excellent stuff! Review collected by and hosted on G2.com.

What do you dislike about DreamHost?

Website security protection is not mentioned on the Share Unlimited plans. But it is available from the pre-installed WordPress which comes with plenty of security-related plugins, among many others to choose from and install on the website within a minute. However, I have more confidence in pre-installed security features because I know they were analyzed and chosen by experts and not me who is not tech-savvy. Review collected by and hosted on G2.com.

Evita G.
EG
Evita G.
Founder of Curlyvita Blog
Small-Business (50 or fewer emp.)
"The #1 Domain Software"
5/5
What do you like best about DreamHost?

DreamHost was a great choice as far as looking for Domain Software for my Wordpress website! It was affordable, worked great with Wordpress which is one of the reasons why I decided to choose it. DreamHost gives you the opportunity to add additional hosting to any open domain that you have. You can add additional sub domains and register new ones. DreamHost also helps you with webdesign if you don't already have someone to do that for you. They also have additional functions for faster speed for your website at an additional cost of $13.75 which is a great deal! Review collected by and hosted on G2.com.

What do you dislike about DreamHost?

I notice DreamHost does not have a place to upload a profile photo. That would be helpful to include my photo. Also, it would be helpful for DreamHost to provide a free service to those who are on a budget regarding upgrading to WordPress plugins, as well as Mitigation Services. The charges are at least $99. Although it's a one-time fee each time you need an upgrade you have to pay $99. Review collected by and hosted on G2.com.