--- title: Donna Reviews meta_title: 'Donna Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 18 reviews by the users' company size, role or industry to find out how Donna works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 18 scale: '5' date_modified: '2026-06-24' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Donna Reviews **Vendor:** Donna **Category:** [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant) **Average Rating:** 4.6/5.0 **Total Reviews:** 18 ## About Donna Donna is the only proactive AI assistant for field sales teams. She captures every sales interaction - both in person and online - without extra effort. Smarter, faster, and always available: On your way to meetings, Donna will give you a personalized brief. Afterward, instead of juggling follow-ups and CRM updates she manages your sales operations: drafting follow-up mails, creating opportunities, preparing quotes and gives guidance and advice. Donna is available from your car, office or couch and through any way you work: whether it's a voice note, written notes, a screenshot or chat - she is easily handling it all from anywhere and anytime - 24/7. She joins your meetings online or in person. The result? Better-trained and prepared sales teams, 75% less admin time, smoother CRM adoption, and improved sales efficiency - leading to more deals. Donna makes sure field sales teams are better prepared, do timely follow-up, have less CRM friction and are ultimately happier. Sales & Commercial Excellence leaders get increased market intelligence through higher CRM adoption and ultimately better forecasts. Clients like Dossche Mills, DPG Media, and PGS Group are clearly seeing the impact. Donna deeply integrates with key CRM players like Salesforce, Microsoft Dynamics CRM, Hubspot, Veeva CRM, SAP and more. She also integrates with key applications like Slack, Google Calendars, Microsoft Outlook, Zoom, Google Meet, Microsoft Teams and more. Ask your personal demo here: [www.askdonna.com](http://www.askdonna.com/) ## Donna Pros & Cons **What users like:** - Users value the **significant time savings** with Donna, allowing for increased focus on sales and customer interactions. (6 reviews) - Users love the **user-friendly interface** of Donna, allowing seamless integration and easy adoption for enhanced efficiency. (5 reviews) - Users value the **seamless CRM integration** of Donna, enhancing efficiency and simplifying sales processes dramatically. (3 reviews) - Users praise the **supportive customer service** of Donna, providing personalized assistance that enhances team adoption and efficiency. (3 reviews) - Users love Donna's **time-saving features** , such as automatic updates and seamless CRM integration, enhancing their sales efficiency. (3 reviews) - Users appreciate the **time-saving efficiency** of Donna, making meeting preparation and CRM tasks effortless and streamlined. (3 reviews) - Users find Donna to be a **daily essential** , enhancing focus on selling by managing administrative tasks seamlessly. (2 reviews) - Integrations (2 reviews) - Salesforce Integration (2 reviews) - User Interface (2 reviews) **What users dislike:** - Users find the lack of **recording and transcribing physical meetings** to be a significant missing feature in Donna. (1 reviews) ## Donna Reviews ### 1. Proactive Sales Assistant with Seamless CRM Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Donna?** I love that Donna calls me proactively, knowing when I have meetings with prospects and providing the ability to immediately give feedback on my sales conversations. It automatically updates all the CRM data, integrating seamlessly with opportunities and quotes. It even allows me to make adjustments, like increasing product units, directly from the car over the phone using voice commands. This has boosted my productivity by eliminating the need for admin tasks and has helped increase the pipeline and average deal size. **What do you dislike about Donna?** It would be great to maybe have a hardware component in the future so that I can take Donna with me during the actual conversation with the client. So it records the conversation. That would be ideal. **What problems is Donna solving and how is that benefiting you?** Donna eliminates the dull task of CRM data entry, updating it automatically. It gives situational awareness for my sales conversations, boosting revenue and deal size by identifying dormant opportunities and ensuring effective client communication. ### 2. Fluid and Efficient Transformation in CRM Management **Rating:** 5.0/5.0 stars **Reviewed by:** David M. | SAP CRM Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Donna?** I love how simple it is to use Donna. The conversation feels very natural and fluid, which helps me convey my ideas easily. Additionally, it is very comfortable and pleasant to work with Donna. **What do you dislike about Donna?** Well, for me the ideal would be to be able to do practically anything I can do in my CRM from the computer through Donna. To automate even more tasks than it already automates today. **What problems is Donna solving and how is that benefiting you?** Donna simplifies the management of my meetings and the incorporation of data into the CRM, saving me time by automatically updating the information collected in meetings. ### 3. Transform Commercial Management with Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Jorge O. | Consultor SAP CRM, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Donna?** I like that Donna uses the CRM context to build a coherent conversation and seeks ways to extract information from the salesperson to update the CRM. Additionally, it can be configured to adapt to the client's needs. Also, the initial setup is very easy. **What do you dislike about Donna?** A scenario that would be very interesting is to use Donna for product capture, voice-based price calculation and totals, and creation of offers and orders. **What problems is Donna solving and how is that benefiting you?** Donna saves time in managing visits and updates the CRM with consistent information from the salesperson, adapting to the client's needs. ### 4. Efficient conversation summaries, but connection problems **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2026 **What do you like best about Donna?** I appreciate Donna's very good conversation summary, even when the conversation is less structured. I also find it useful that insights into the last customer orders and past appointments are generated, which provides us as an organization with significantly more comprehensive visit reports. This allows the field service to seamlessly pick up at the next customer appointment and be immediately up to date, just as when leaving the customer. Additionally, the initial setup of Donna was super easy. **What do you dislike about Donna?** Accessibility repeatedly presents problems. It sometimes takes a while for the call setup with Donna to work. This should happen faster and causes users to start the interaction with Donna multiple times. Then Donna sometimes ends up on the voicemail box. **What problems is Donna solving and how is that benefiting you?** Donna facilitates the preparation and follow-up of visits, provides good conversation summaries and insights that keep the team seamlessly updated. ### 5. Enhances Insights, Saves Time but Needs More Integrations **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Donna?** I like that Donna is multilingual and that it's already integrated or quickly integrable with Salesforce. It's quite positive that it saves our field team time because they can use it on the move. **What do you dislike about Donna?** I think it would be good if it was a bit more accurate, and if the user themselves could manipulate more of how she interacts with people. Also, it would be great if it was easily interactable with other sources, not just sales, so we could have a one-stop shop for every piece of information via a voice assistant. **What problems is Donna solving and how is that benefiting you?** Donna helps us get better insights from our commercial teams, extract trends, and integrate them into our strategy. It also saves our field team time by reducing admin tasks, letting them focus on their strengths. **Official Response from Sukerti Van Schoorisse:** > Thanks for your review! More integrations will be available soon and are definitely part of our roadmap. ### 6. Donna Gets People Actually Using Their CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Fallon G. | Partner Business Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Donna?** Donna actually gets people to use their CRM. It helps drive real adoption instead of the CRM just sitting there unused. **What do you dislike about Donna?** There are one or two additional features on their roadmap that would be really helpful to have available now. **What problems is Donna solving and how is that benefiting you?** User adoption has improved, and we’re no longer missing critical updates. Donna also adds helpful details that likely wouldn’t have been included otherwise, which makes the overall information more complete and easier to act on. ### 7. Easy tool to boosts Sales Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Christophe R. | Director Sales Operations Western Europe, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2026 **What do you like best about Donna?** Easy to implement and straightforward to use. It’s also simple to adapt to specific requirements, and I’ve seen direct, positive returns in both sales efficiency and the overall customer experience. **What do you dislike about Donna?** Can you better channel the input so that Donna focuses on what’s essential for customers? **What problems is Donna solving and how is that benefiting you?** It helps me gather all the necessary information before visiting customers, capture more complete customer details in our CRM system, and track all follow-up actions ### 8. Intuitive AI assistant that truly saves time **Rating:** 4.0/5.0 stars **Reviewed by:** Lorenzo S. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2025 **What do you like best about Donna?** We use Donna on a daily basis to streamline internal processes and communication. What stood out immediately is how user-friendly and intuitive the platform is: no complex setup required, you can start using it right away. A big highlight was the onboarding. The Donna team guided us personally through the setup with clear explanations, practical tips, and proactive follow-up. This personal approach really accelerated adoption and made the whole team feel supported from day one. The platform itself delivers significant time savings. Donna helps us structure knowledge, documentation, and recurring questions. As a result, colleagues avoid duplicate work and can find the right information much faster. Integration with our existing workflows has been seamless, further driving team-wide adoption. **What do you dislike about Donna?** Currently, there is no option yet to record and transcribe physical meetings. This would be a very valuable feature for us, and I’m curious if it’s already in the pipeline. **What problems is Donna solving and how is that benefiting you?** Donna helps us save time by reducing manual reporting. We can update Donna right after a meeting—even from the car—and instantly receive a structured report. CRM integration makes it even more efficient. ### 9. Donna was life changing for my efficiency! **Rating:** 5.0/5.0 stars **Reviewed by:** Jules H. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Donna?** What I really appreciate about Donna is how it frees me up to do what I’m actually hired to do which is selling. It takes care of all the admin that normally piles up after hours. Whether I’m in the car or between meetings, I can simply speak to Donna to update Salesforce on the spot. I use it daily and it’s become a natural part of my routine. Whether it’s prepping for an upcoming meeting or sending a quick recap, Donna’s flexibility (voice, chat, or notes) makes it incredibly user-friendly. **What do you dislike about Donna?** At the moment I can't think of anything that's missing in the product as-is. **What problems is Donna solving and how is that benefiting you?** As a field rep, time is always tight, especially when it comes to keeping the CRM up to date. Laptops in the car just don’t cut it, and mobile apps are often clunky. Donna lets me use the downtime between meetings to get through a big part of my admin. Even meeting prep, which I used to do the night before, is easier now: Donna gives me a tailored overview of what matters most, saving me both time and mental effort. ### 10. Donna makes me more efficient! **Rating:** 4.5/5.0 stars **Reviewed by:** Kathy O. | Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Donna?** Donna is great as it's helping me to focus on what I really want to do: selling. Donna helps me prepare my meetings and makes sure I don't have to do admin after-hours. I can update Salesforce from within my car or whenever I want just by talking to Donna. I talk to Donna on a daily basis and it's always a very nice talk. I can even chat or leave a voice message! **What do you dislike about Donna?** I would love if Donna became even smarter and can help me with other tasks (sending emails,...) **What problems is Donna solving and how is that benefiting you?** Donna solves the fact that, as a field sales rep, you don't have a lot of time to update your CRM. The mobile apps aren't user friendly and working on my laptop from within my car is really not nice. I'm hopping from meeting to meeting and now, with Donna, I can use my time in-between meetings to already do a big chunk of admin work. Before, I also had to prepare my meeting the evening before and scrolling through the CRM, now it;s also easy as Donna also helps me with that and gives me a summary with what really matters to me. ### 11. Donna helps me doing my daily tasks faster and in an easy way **Rating:** 4.5/5.0 stars **Reviewed by:** Lieve H. | Project manager ICT-applications, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Donna?** easy to use Donna helps doing tasks faster **What do you dislike about Donna?** sometimes you need to repeat the voice message because she does not understand what i'm saying **What problems is Donna solving and how is that benefiting you?** our data quality and capture of the visit notes ### 12. Friendly UI, Strong Support, and Great Cooperation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Donna?** UI, Support, Cooperation. Very friendly and open form of communication **What do you dislike about Donna?** The time from start until full integration was quite long, I think when Donna has more experience, that process can be faster. **What problems is Donna solving and how is that benefiting you?** Data quality for our business and also speed of our associaties, which enables us to visit more customers. ### 13. Strong multichannel toolkit to save time on follow-ups, best for field sales teams **Rating:** 5.0/5.0 stars **Reviewed by:** Jeroen V. | Studio Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2025 **What do you like best about Donna?** Donna has been a strong addition to our toolkit. While we're not a typical field sales team, the multichannel possibilities (Call + Whatsapp + Meeting Notetaker) to get in touch with Donna are impressive and open up new workflows. It’s helping us structure better and save time on follow-ups. **What do you dislike about Donna?** Best suited for teams with field sales needs **What problems is Donna solving and how is that benefiting you?** Donna solves the biggest pain point of (field) sales: administrative burden. It automatically captures every interaction, updates our CRM, drafts follow-up tasks, and preps us with personalized overviews—all via voice chat, messaging, or calendar triggers. That means I spend about 75% less time on admin and can focus on selling. Plus, CRM data quality has improved dramatically, making it easier to forecast and manage pipelines. With seamless integration into tools like Salesforce, HubSpot, WhatsApp, and Outlook, Donna truly feels like an on‑call personal assistant—always there, always efficient. ### 14. Easy to Use and Perfect for On-the-Go Access **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Donna?** It's very easy to use and can use it on the go **What do you dislike about Donna?** Would be good to be able to tackle all possible use cases in Salesforce CRM via Donna **What problems is Donna solving and how is that benefiting you?** User adoption, better data quality ### 15. Donna as sales assistant for a Digital Marketing Agency **Rating:** 4.0/5.0 stars **Reviewed by:** Matthias D. | Fresh prince of Bel Air Technics, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2025 **What do you like best about Donna?** The way the company is growing so fast as also their solution. We started at the real beginning of Donna and several months later the app was launched, they've picked up feedback, Donna sounds better, ... **What do you dislike about Donna?** We are waiting for a new product launch so we can use Donna in real life meetings **What problems is Donna solving and how is that benefiting you?** Donna is helping me and the other sales colleagues with the extra administration that is needed to have a good follow-up with clients, prospects and leads. There is an integration with Salesforce which the set-up went really fast together with the Donna experts. So all the reports and new tasks after a meeting are done automatically with Donna. ### 16. Actively using Donna in my day to day sales process **Rating:** 5.0/5.0 stars **Reviewed by:** Erik H. | Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2025 **What do you like best about Donna?** Donna keeps me up to speed, noting everything I need to know before the meeting, but also during and after she is my assistent. I can easily leave notes after a call via the mobile app or WhatsApp, and she notes everything in my CRM. Their support is personal and top-notch. Donna easily integrates with my CRM, HubSpot and I talk to her daily. Setting it up is also a breeze. **What do you dislike about Donna?** Really, I'd have to come up with something because to me, there is no downside. Really value for money. **What problems is Donna solving and how is that benefiting you?** Taking notes during sales calls ### 17. Boosts Sales Efficiency with Seamless AI Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2025 **What do you like best about Donna?** onna is our innovative AI assistant that helps Liantis sales reps reduce administrative tasks and increase the efficiency of the sales process. Thanks to automatic CRM updates, meeting summaries, and integration with Outlook and Teams, our advisors save an average of 10 to 15 minutes per visit note, resulting in more customer interactions and more accurate data. The tool is user-friendly, integrates seamlessly with our CRM system, and offers AI features such as briefings and follow-up emails for optimal tracking. We look forward to the future of Donna, as the team continues to focus on improvements and new features. **What do you dislike about Donna?** I like Donna, their are no dislikes. Donna is perfect like it is. **What problems is Donna solving and how is that benefiting you?** It helps sales reps with their administration & they can use Donna in their travel time. ### 18. Donna Saves Me Hours Every Week **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Donna?** Donna is like having a personal assistant in my pocket. Before meetings, I can quickly get a recap on the account. After the meeting I call Donna, or drop a few voice notes, and my CRM admin is done! Huge time saver, saving several hours per week. I also like the team, they are very innovative, really get 'sales' and are very responsive. **What do you dislike about Donna?** Nothing so far, looking forward to some of their new features! **What problems is Donna solving and how is that benefiting you?** Helping me reduce my admin time after my sales meetings - [View Donna pricing details and edition comparison](https://www.g2.com/products/donna-donna/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-27+09%3A10%3A10+-0500&secure%5Bsession_id%5D=efdd63cc-2618-4379-9a72-bdf16027732a&secure%5Btoken%5D=c646e89e821b3499c09a5555d6083c7bca55446e7a4b7685ad439cf20116651c&format=llm_user) ## Donna Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Revenue Hub](https://www.g2.com/products/revenue-hub/reviews) - [SAP ECC](https://www.g2.com/products/sap-ecc/reviews) - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) - [SugarCRM](https://www.g2.com/products/sugarcrm-sugarcrm/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) ## Donna Features **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Performance Analysis** - Coaching - Peformance Tracking **Sales Analysis** - ROI Forecasting - Sales Forecasting **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Donna Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,647 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,247 reviews) - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) - 4.7/5.0 (9,341 reviews)