Descartes Forwarder Enterprise Suite Reviews & Product Details

Everything is still easy to access and find when needed. The speed in the software is still good as well. if any issues came about it was taken care of by customer service quite quickly Review collected by and hosted on G2.com.

Still nothing that I can think of at this moment. Review collected by and hosted on G2.com.

I like that everything I need is at my fingertips. Review collected by and hosted on G2.com.

I dislike that as advancements are offered there is such a large charge to add it. Review collected by and hosted on G2.com.

The Enterprise Suite is easy for individuals of all technical capability levels to use. It is very straight-forward, and has a lot of additional modules, tools, and service areas that you don't immediately see when using it. Typically, if there's an idea of something different to try, it likely already exists in Descartes. I use the reporting functionality a lot, and the custom scheduled reports is a feature that has been extremely useful. Review collected by and hosted on G2.com.

Product support, specifically on the customer-facing and integrations side, seems like it could use some improvements. We are a small company with limited personnel resources, so we have to rely on our forwarder suite support for some of the more technical projects or tasks.

The interface is outdated, which is typical of such a massive, widely used product like this that's been a major player for so long. Review collected by and hosted on G2.com.

Software is very easy to use. Currently training my wife and she is liking it too. Review collected by and hosted on G2.com.

Global back end tables are not maintained by Descartes (Sublocation codes and PGA tables, for example) There is no way to generate a paid invoice for customers that prepaid. This leads to lots of phone calls and duplicate payments. Review collected by and hosted on G2.com.

The simplicity of use within the software. Compared to other products within our industry, most users find it the easiest to navigate. Review collected by and hosted on G2.com.

Reporting has its downsides and we often have to make use of outside sources to collect data needed. Loading of data within Oneview to get day started lags too long. Review collected by and hosted on G2.com.

I like the most the reports and the software we are using for billing purposes. Review collected by and hosted on G2.com.

It takes time to customise what we need. Review collected by and hosted on G2.com.

The Descartes/ITMR4 solution is quite robust and offers a lot of automation in reporting, billing, closing files etc. The support & Helpdesk availability are great and the staff are always there to assist when needed. Review collected by and hosted on G2.com.

Some of the system capabilities are limited to all or nothing set up. The Ideas Portal often doesn't amount to a result in ITMR4. Review collected by and hosted on G2.com.

The BOL screen is laid out like it will be on the printed BOL so you can see if you miss something. Customer support is always right on top of any issues. It's very user friendly for everyday use. Review collected by and hosted on G2.com.

I don't like in Import where the year/make/model/vin won't appear on the 7501 unless you add it as a note. Also, there are some reports I would like to be able to run daily/weekly without having to bug accounting. Review collected by and hosted on G2.com.

The program is easy to use, fast responding and customer support always do the best to halp you solve any situation you may have. I use it as an everyday tool and works properly. Review collected by and hosted on G2.com.

Program freezes some times and makes work flow slow. Review collected by and hosted on G2.com.

Full suite of services for Freight forwarding, from quoting to invoicing. Review collected by and hosted on G2.com.

I rarely used to prepare quotes but OPS staff had no complaints Review collected by and hosted on G2.com.