Descartes Forwarder Enterprise Suite Reviews & Product Details

The EIS system makes it easier to keep all my needs in one platform, which simplifies my daily work. The dashboard is very intuitive, and the integrations with the tracking website, along with the platform’s fast and efficient performance, are a big plus.

Support could be better. It sometimes takes several days to get a proper answer, but in the end they do solve my problem.

Overall, I definitely feel our company saves money by having just one platform instead of needing three or four to keep track of everything.

When it comes to Artificial intelligence, I’d love to see more webinars on how we can use it, because I haven't seen any tools on EIS where I can use it and it will be a good tool for my work. Review collected by and hosted on G2.com.

The response time when there is an error on EIS is a real issue. There also seems to be a lack of cooperation from the IT team: when major problems come up, our emails often get ignored, or we’re told it’s not Descartes’ fault because it’s closed code. I would really like to see better integration of EIS with different apps.

It is too old, the AI is a tool that can start making our process easier Review collected by and hosted on G2.com.

I really appreciate the fast updates and quick response times, along with the even faster resolutions to any issues I’ve brought up. I also like the OneView dashboard. Review collected by and hosted on G2.com.

In this industry, it’s honestly hard to say. Once you adopt a system, you tend to stick with it for the long haul. If I had to point to something I don’t like, it would be the outdated look of the screens. Everything else we use as users is constantly being refreshed and improved, so when I log into this system, I sometimes feel like I’m stepping backward in time. That said, the functionality is all there, so I can live with the dated appearance. And who knows—maybe making it look prettier would actually slow things down for me as a user. Review collected by and hosted on G2.com.

I like the dashboard of Descartes Forwarder Enterprise Suite. It makes it easy to track files, holds, document requests, and statements. When I was an entry writer, it gave me a good snapshot of all files with impending arrivals. As a manager, it helps me track all problem files from staff, allowing me to visualize the state of these files. It minimizes the need to switch between programs and ensures that nothing falls through the cracks. I also find the initial setup quite simple and intuitive, thanks to Linda Maloy and the instructional videos which made the switch almost seamless. Review collected by and hosted on G2.com.

The Find/Replace function works and has some use, but it is limited and has not been able to address many of our problems in relation to mass updates to individual files and the parts databases. Review collected by and hosted on G2.com.

I use Descartes Forwarder Enterprise Suite to manage all my shipments and look up customer information. I like that it's easy to deal with and user-friendly. When I type in the booking number, I can easily look up what has been done with the shipment and see the dates. I find it straightforward to get the information I need about shipments. Review collected by and hosted on G2.com.

The EDI process is a challenge. Sometimes the EDI doesn't feed over to the lines properly, which can be significant because if information isn't transferred correctly, we could get charged for corrections. We've had to figure out where to put the info so the lines see it, and it gets put on the BOL. Review collected by and hosted on G2.com.

I find Descartes Forwarder Enterprise Suite easy to navigate, which enhances my daily workflow in my freight forwarding company. The user-friendly interface facilitates seamless navigation, making complex tasks more manageable and efficient. Additionally, I use the feature that allows me to search for my booking numbers effortlessly, which is an essential part of my job. This specific functionality greatly simplifies the process, allowing me to perform my duties efficiently and effectively. Furthermore, the initial setup of Descartes Forwarder Enterprise Suite was straightforward and hassle-free as it was already installed when I joined the company, which indicates the ease of implementation for new team members. My positive experience is also reflected in my willingness to recommend the software, as I rated it a nine out of ten on the likelihood of recommending it to a friend or colleague. Review collected by and hosted on G2.com.

I experience occasional freezes with Descartes Forwarder Enterprise Suite, which require me to message the help desk. They have to log me out so I can log back in and resume my work, interrupting my workflow. This indicates that the software needs improved stability or performance to prevent these disruptions. Review collected by and hosted on G2.com.

I like that with each file we have notes, document progress when closing the file, and organizing it with date changes at our convenience. Also, a part that helps a lot is the service they provide by email, it is quite fast and precise. Review collected by and hosted on G2.com.

The disadvantage of the system is that we cannot have more than one file open and view them on different screens, and we cannot drag files to upload and download them. Review collected by and hosted on G2.com.

The platform is very straightforward and user friendly. Menus are not cluttered and are easy to navigate. Review collected by and hosted on G2.com.

Occasionally the software will become unresponsive and I must contact the Support Desk to terminate my session in order to log back in. The Support Desk sometimes takes a bit of time to respond, which makes me have to stop my work and wait. Review collected by and hosted on G2.com.

The accuracy of the information and the option to download everything in Excel Review collected by and hosted on G2.com.

Sometimes some processes can be a bit slow; it would be good to have access to more windows at the same time Review collected by and hosted on G2.com.

It keeps everything organized and i can find everything where it is supposed to be. It is designed to keep our shipments on track Review collected by and hosted on G2.com.

Sometimes it tends to freeze but it may be the amount of shipments and the weight of the documents Review collected by and hosted on G2.com.

The way that the dashboard is presented and how we can navegate through the shipments with clear view on the status Review collected by and hosted on G2.com.

Not being able to drag and drop off files wihtin the app. Uploading the documents into the system should be more customer friendly. Review collected by and hosted on G2.com.