Descartes Forwarder Enterprise Suite Reviews & Product Details

Software automates Denied Party Screening and enables operations and accounting and collections to be linked providing visibility to payment for freight release. It enables a lot of customization and ad hoc reporting. Reports can be automated to run daily etc. and tracking is integrated and provides visibility to customers through online portal. Wildly customizable. Customer support is prompt. Review collected by and hosted on G2.com.

The hardest part of the software is the initial set up. To get basic documents to generate such as a bill of lading or work order or invoice etc. the templates need customization. also many of the tools are a bit unintuitive. I think they are just 1 generation away from a really slick UI that will make life easier for users. In its current state there are great tools but it feels more like database management than us user centric interface. There are some canned reports but the formating as PDF or Excel isn't always usable for further number crunching due to formatting. We have had to make our own custom reports which fortunately one can do. It lacks tracking based automations. We are looking forward to their implementation of tracking based data automation such as vessel sailing and arrival dates being populated from tracking data but this is still not yet possible. Review collected by and hosted on G2.com.

I really like the Descartes Forwarder Enterprise Suite for its ease of use, making it quite valuable to me. It effectively helps me manage shipments by showing when documents need to be submitted and keeps me aware of important deadlines like document cut-off and port cut-off. This functionality is crucial for me as it ensures that my shipments do not roll onto a new vessel. Additionally, the initial setup was easy, which was a plus. Review collected by and hosted on G2.com.

Sometimes, the system is slow and lags. Review collected by and hosted on G2.com.

I find that Descartes Forwarder Enterprise Suite keeps things organized and moving forward a lot easier than paper does. It's the best for organizing shipments and helps my team see things clearly. Review collected by and hosted on G2.com.

Vehicles are a sore spot for this specific tech. The VIN# search and autopopulating the vehicle's year, make, model, etc., from the VIN# could be improved. Review collected by and hosted on G2.com.

Descartes is a very user-friendly system. Very easy to learn. Customer support is very fast to respond. Review collected by and hosted on G2.com.

sometimes the change password that comes up every 6 months or so can make me lose a little time in the morning if I cannot update the password. It will tell me to contact Descartes, but it is fixed very early once they come in. I get to work very early. Review collected by and hosted on G2.com.

The possibility to personalize some of the set ups and documents. Review collected by and hosted on G2.com.

The accounting and finance tasks, secially related to files. And the lack of automation between quotes and files. Review collected by and hosted on G2.com.

Simple and effective UI, decent performance, and amazing customer serivce. Review collected by and hosted on G2.com.

Issues when doing consolidated air way bills, editing the HAWB will change the chargeable weight on the MAWB. Review collected by and hosted on G2.com.

I use daily for and have for a number of years, Over all a great experience.

Customer service has been great and also a great turn around time. Review collected by and hosted on G2.com.

I would like an option to have different background for eyes like a black back ground option. Review collected by and hosted on G2.com.

One view is very user friendly. you're able to navigate with ease. Review collected by and hosted on G2.com.

When there are updates done it always causes and issue with certain options that are available for use Review collected by and hosted on G2.com.

- The functionality of the System

- The reliability to do what is expected

- The flexibility to adapt it to our needs Review collected by and hosted on G2.com.

- The User interface is not the sexiest

- Lack of sexy features to sell internally

- easier integration of Rate data would be cool (using Code - not yet feasible due to custom fields ...)

- cheaper Reporting and visibility functionality would be appreciated (having the data is nice, viewing and reporting it in a proper format would be beneficial Review collected by and hosted on G2.com.

I like the easy functionality and set up. Review collected by and hosted on G2.com.

The inconsistencies in profit on each file in different locations. Review collected by and hosted on G2.com.