Easy to use and manage. performs well based on the pricing. great support staff Review collected by and hosted on G2.com.
at time will be slow down or certain feature not being available Review collected by and hosted on G2.com.
What I like best about Descartes Forwarder Enterprise Suite is how it brings so many parts of our workflow into one system. We handle air, ocean, and intermodal shipments, and DFES really helps us stay on top of customs compliance for cross-border moves. It also streamlines our billing and accounting — we can generate invoices directly for clients, service providers, and carriers without juggling multiple systems. On the operations side, I find it especially useful for quoting, rating, booking, and tracking shipments. Having reliable ETA/ETD updates is a huge advantage since accurate tracking is critical in our industry (and a good selling point to prospects!) Review collected by and hosted on G2.com.
Honestly, there isn’t much I dislike about Descartes Forwarder Enterprise Suite. I always suspect new systems are going to be complex at first glance, but I quickly realized how intuitive it is once you start working with it. Even areas like customizing document templates turned out to be straightforward, and the more I used the system, the more I appreciated how well it’s designed to support daily operations. Review collected by and hosted on G2.com.
I appreciate Descartes Forwarder Enterprise Suite for its simple interface and user-friendly design, which makes it easy to navigate. It's also straightforward to train new employees on the platform thanks to these features. The well-organized dashboard and user-friendly app contribute to a very easy setup experience. Review collected by and hosted on G2.com.
There are issues sometimes with copying from a doc and pasting into Descartes Forwarder Enterprise Suite, sometimes we experience issues with EDI transmission. Review collected by and hosted on G2.com.
What I like about this is how complete and operationally focused it is-it's not just a TMS, it's basically your entire forwarding business in one system. The combination of end-to end visibility, automation, compliance and financial integration makes the day to day much easier. Review collected by and hosted on G2.com.
The UI feels outdated, and the setup is overly complex. There are also too many clicks required, along with frequent glitches and noticeable slowdowns. Review collected by and hosted on G2.com.
It helps us manage our business and produces meaningful and measurable results Review collected by and hosted on G2.com.
I think my main complaints are mostly from managing change and keeping up with documentation on new releases Review collected by and hosted on G2.com.
The user interface is clear and navigation is easy. Customer service is great as well. Review collected by and hosted on G2.com.
There wasn't much to dislike about Descartes; it was extremely easy to learn. Review collected by and hosted on G2.com.
how customer friendly it is, EDI integrations with ACE and shipping lines Review collected by and hosted on G2.com.
that I cant open multiple shipments at the same time Review collected by and hosted on G2.com.
all functions done in one module, ISF, entries, 5106, etc Review collected by and hosted on G2.com.
redundant fields, could be only filled out once Review collected by and hosted on G2.com.
I find Descartes Forwarder Enterprise Suite incredibly valuable for its ability to keep me organized with all my shipments. The software’s dashboard feature, which provides a centralized view of every shipment I've done, is particularly useful as it allows me to manage everything effectively in one place. The speed and efficiency of submitting shipping instructions electronically through Descartes is another aspect I appreciate, as it reduces the reliance on paper, making the process more environmentally friendly and sustainable. These features collectively make my workflow smoother, allowing me to focus on the critical aspects of freight forwarding without being bogged down by logistical hassles. Review collected by and hosted on G2.com.
I experience technical issues with Descartes Forwarder Enterprise Suite occasionally, such as slow runtimes and PDF documents not being copied correctly into the system. The most serious problem occurs with slow AES validation and delays in sending shipping instructions to the steamship lines, which, although rare, cause significant stress when they happen. Review collected by and hosted on G2.com.
What I appreciate most is how easy it is to use. Issues are resolved promptly, and I can accomplish nearly everything I need for my daily work. If there’s something it can’t do, new features can be added quickly. It’s also straightforward to learn. Review collected by and hosted on G2.com.
It seems like it's dated in my opinion. The layout lacks modernization. Review collected by and hosted on G2.com.
Averages based on real user reviews.
3 months
11 months
10%
