descartes team always go above and beyond to help us Review collected by and hosted on G2.com.
they always go above and beyond to help us Review collected by and hosted on G2.com.
I appreciate Descartes Forwarder Enterprise Suite for providing better shipment visibility, making it easier to follow freight progress and stay informed about shipment status. The initial setup went smoothly, which was a great benefit. Review collected by and hosted on G2.com.
I think the system could have faster performance. Review collected by and hosted on G2.com.
I find the workflow automation in Descartes Forwarder Enterprise Suite particularly useful. Also, the initial setup was quick, which I really appreciated. Review collected by and hosted on G2.com.
I think Descartes Forwarder Enterprise Suite could improve by providing stronger mobile functionality for logistics teams working away from their desk. Review collected by and hosted on G2.com.
I'm in domestic so it's not really very helpful. We have many redundant processes and can't even pull accurate data. Review collected by and hosted on G2.com.
How it's domestic side is neglected and we can't produce a rate/quote sheet. We instead create an external excel sheet to send out. Then we have to save each email with pertinent information and upload it to the truvis. After that we have to put billing in which we've already done, just on the external excel sheet. Review collected by and hosted on G2.com.
ease of use, customer service and compliance expertise Review collected by and hosted on G2.com.
Takes too long to answer accessibility or problem tickets Review collected by and hosted on G2.com.
The upsides of using Descartes Forwarding Enterprise suite helps to manage shipments from booking through delivery while integrating documentation, accounting and customer communication into one system. Review collected by and hosted on G2.com.
I like that it's reliable, dependable and does the job well. Review collected by and hosted on G2.com.
What I like about the system is that it’s user-friendly while still being effective. Review collected by and hosted on G2.com.
What I least like about the system is that you are required to still submit country of smelt for either aluminum or steel even though the item does not contain that information. Review collected by and hosted on G2.com.
Very user-friendly and easy to use once I’m familiar with the suite. Review collected by and hosted on G2.com.
I feel like, at times, I end up doing duplicate work. It could be updated to allow for a more streamlined workflow. Review collected by and hosted on G2.com.
Handles quotes → bookings → shipments → documentation → billing → collections in one system.
Eliminates the need to jump between separate systems (like separate TMS, accounting, and customs modules). Review collected by and hosted on G2.com.
Outdated User Interface (UI) & Workflow Complexity
The interface can feel old-fashioned and cluttered, especially compared to newer cloud-native TMS/ERP platforms.
Many screens are field-heavy with long data-entry forms and too many clicks to complete routine tasks. Review collected by and hosted on G2.com.
Descartes for the most part does everything I need to do for forwarding business within the system.
I like the EDI integration as well. Review collected by and hosted on G2.com.
It looks a little dated.
System doesn't run flawlessly.
some steps are redundant Review collected by and hosted on G2.com.
Averages based on real user reviews.
3 months
11 months
10%
