I like how easy it is to find all of my client's information in the same place as well as how secure it is Review collected by and hosted on G2.com.
I dislike that I can't look for my client by phone Review collected by and hosted on G2.com.
Good customer service. Any time there is an issue, they will reply quickly. Review collected by and hosted on G2.com.
Due to recent HTS changes, there will sometimes be bugs in HTS stacking that will get an entry rejected. Review collected by and hosted on G2.com.
I appreciate how Descartes Forwarder Enterprise Suite provides centralized control over shipments, finances, compliance, and customer data, making it easier to manage everything from a unified platform. I also like the real-time tracking capability across air, ocean, and road, alongside the exception alerts for delays, missed connections, and customs holds. Having a single dashboard for all active shipments is very convenient. The setup was pretty easy, which was a relief. Descartes also helps handle shipments execution and logistics workflows, adding an extra layer of efficiency to our operations. Review collected by and hosted on G2.com.
I find the system can be field heavy, with lots of data entry and clicks. The UI feels old-fashioned and not too modern. Review collected by and hosted on G2.com.
Descartes is an all-in-one solution for logistics and freight management, and it also supports accounting. Review collected by and hosted on G2.com.
It supports accounting functions, but I’d like it to be a bit more in-depth and/or offer integration with ERP software. Review collected by and hosted on G2.com.
They are helpful when we have issues with the system. Review collected by and hosted on G2.com.
Sometimes it can take a little bit to get a response back. Review collected by and hosted on G2.com.
I use Descartes Forwarder Enterprise Suite for freight forwarding management. I like how it centralizes operations, which is a big plus for me. The initial setup was smooth, making it easy to get started. Review collected by and hosted on G2.com.
I think the Descartes Forwarder Enterprise Suite could use a simpler user interface. It would be great if the interface were more intuitive. Review collected by and hosted on G2.com.
Very user friendly for accounting and tracking shipment profit. Review collected by and hosted on G2.com.
Accounts Receivable invoices ALL show in the AR Invoice screen. Should be an option to show OPEN INVOICES only, like AP. Review collected by and hosted on G2.com.
What I like best about the Descartes Forwarder Enterprise Suite is its ability to centralize operations across the entire forwarding process. The platform helps improve visibility, streamline shipment management, and reduce manual work by integrating documentation, accounting, customs, and customer communication into one system.
I also appreciate the flexibility and scalability of the software, especially for managing international freight operations where accuracy, compliance, and real-time information are critical. The automation tools and reporting features help improve efficiency while allowing teams to provide better customer service. Review collected by and hosted on G2.com.
One challenge with Descartes Forwarder Enterprise Suite is that the system can have a learning curve for new users due to the number of features and modules available. Some processes could also be more intuitive and streamlined from a user experience standpoint. However, once teams become familiar with the platform, it becomes a powerful operational tool.The system can feel outdated or not very user-friendly compared to newer cloud platforms. Training new employees takes time because the software has a steep learning curve. Review collected by and hosted on G2.com.
What I find most helpful is that whenever I have a problem, they answer my questions right away. Review collected by and hosted on G2.com.
well as i been working with the system already for years i have not fine any problems because i received answer right away Review collected by and hosted on G2.com.
Updated features, but still has old-school, user-friendly fields. Review collected by and hosted on G2.com.
No real downside, just learning something new. Review collected by and hosted on G2.com.
Averages based on real user reviews.
3 months
11 months
10%
