--- title: Descartes Forwarder Enterprise Suite Reviews meta_title: 'Descartes Forwarder Enterprise Suite Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 70 reviews by the users' company size, role or industry to find out how Descartes Forwarder Enterprise Suite works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 70 scale: '5' date_modified: '2026-08-10' parent_category: name: Distribution url: https://www.g2.com/categories/distribution --- # Descartes Forwarder Enterprise Suite Reviews **Vendor:** Descartes Systems Group **Category:** [Freight Management Software](https://www.g2.com/categories/freight-management) **Average Rating:** 4.2/5.0 **Total Reviews:** 70 ## About Descartes Forwarder Enterprise Suite Descartes Forwarder Suite™ is an intuitive platform that enables freight forwarders to effectively coordinate air and ocean import and export shipments. The freight forwarder transportation management system (TMS) is extensible and can provide customer-facing web-based visibility, complete multimodal shipment management, advanced accounting and financial analysis as well as smart workflow automations with expert technical support. ## Descartes Forwarder Enterprise Suite Pros & Cons **What users like:** - Users value the **ease of use** of Descartes Forwarder Enterprise Suite, which enhances shipment management and organization. (15 reviews) - Users appreciate the **ease of use and comprehensive workflow integration** of Descartes Forwarder Enterprise Suite for daily operations. (4 reviews) - Users value the **ease of shipping management** with Descartes Forwarder Enterprise Suite, enhancing efficiency and compliance in operations. (4 reviews) - Users commend the **helpful and responsive customer support** of Descartes Forwarder Enterprise Suite, enhancing their overall experience. (3 reviews) - Users value the **robust reporting capabilities** of Descartes Forwarder Enterprise Suite, streamlining operations and enhancing workflow efficiency. (3 reviews) - Speed (3 reviews) - Easy Setup (2 reviews) - Easy Uploading (2 reviews) - Efficiency Improvement (2 reviews) - Users find the **helpful support** and user-friendly design of Descartes Forwarder Enterprise Suite saves them time and streamlines tasks. (2 reviews) **What users dislike:** - Users find the **expensive additional modules** for Descartes Forwarder Enterprise Suite a frustrating barrier to accessing new features. (3 reviews) - Users face **feature issues** with Descartes Forwarder Enterprise Suite, including glitches and difficulties due to frequent changes. (3 reviews) - Users find the **outdated information** and interface cumbersome, diminishing the overall user experience with the platform. (3 reviews) - Users report **slow performance** in Descartes Forwarder Enterprise Suite, causing frustrating delays and workflow interruptions. (3 reviews) - Users face frequent **system downtime** with Descartes Forwarder Enterprise Suite, disrupting workflow and requiring support intervention. (3 reviews) - Users find the **complex usability** of Descartes Forwarder Enterprise Suite challenging, especially during setup and navigation. (2 reviews) - Delays (2 reviews) - Users find the **dated design and complexity** of Descartes Forwarder Enterprise Suite impacts usability and efficiency. (2 reviews) - Users face issues with **duplicate entries** , causing confusion and complicating invoicing processes for prepayments. (2 reviews) - Users find **limited customization** challenging, requiring significant effort to tailor essential documents and templates effectively. (2 reviews) ## Descartes Forwarder Enterprise Suite Reviews ### 1. Easy to complete the tasks **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Descartes Forwarder Enterprise Suite?** I like the most the reports and the softaware we are using for billing purposes. **What do you dislike about Descartes Forwarder Enterprise Suite?** It takes time to customise what we need. **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** Descarte can solve any problem but still takes time which time sensitive for us as well. ### 2. Best Canadian Customs System on the Market! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2025 **What do you like best about Descartes Forwarder Enterprise Suite?** The Descartes/ITMR4 solution is quite robust and offers a lot of automation in reporting, billing, closing files etc. The support & Helpdesk availability are great and the staff are always there to assist when needed. **What do you dislike about Descartes Forwarder Enterprise Suite?** Some of the system capabilities are limited to all or nothing set up. The Ideas Portal often doesn't amount to a result in ITMR4. **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** The ITMR4 solution helps our business run more efficiently and saves a lot of manual work for our employees. ### 3. It's the easiest freight forwarding system i have worked with. **Rating:** 5.0/5.0 stars **Reviewed by:** Megan A. | Branch Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2024 **What do you like best about Descartes Forwarder Enterprise Suite?** The BOL screen is laid out like it will be on the printed BOL so you can see if you miss something. Customer support is always right on top of any issues. It's very user friendly for everyday use. **What do you dislike about Descartes Forwarder Enterprise Suite?** I don't like in Import where the year/make/model/vin wont appear on the 7501 unless you add it as a note. Also there are some reports I would like to be able to run daiy/weekly with out having to bug accounting. **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** the day to day activities of freight forwarding and customs clearance. It's what we do every day. ### 4. Great system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2024 **What do you like best about Descartes Forwarder Enterprise Suite?** The program is easy to use, fast responding and customer support always do the best to halp you solve any situation you may have. I use it as an everyday tool and works properly. **What do you dislike about Descartes Forwarder Enterprise Suite?** Program freezes some times and makes work flow slow. **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** Documentation. ### 5. Forwarder logic review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Descartes Forwarder Enterprise Suite?** Full suite of services for Freight forwarding, from quoting to invoicing. **What do you dislike about Descartes Forwarder Enterprise Suite?** I rarely used to prepare quotes but OPS staff had no complaints **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** We had to close the company and discontinue freight forwarding services ### 6. it's a great tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2025 **What do you like best about Descartes Forwarder Enterprise Suite?** sort data is helpful, it save time for us **What do you dislike about Descartes Forwarder Enterprise Suite?** it is difficult to share because for now is good for me **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** help us sorting data is helpful ### 7. Easy to use, but not fully trained **Rating:** 2.5/5.0 stars **Reviewed by:** Stefanie O. | Import Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Descartes Forwarder Enterprise Suite?** I like how I can look up active files under the client profile ID search and/or by controller. **What do you dislike about Descartes Forwarder Enterprise Suite?** Not being fully trained on all the quick tips and tricks when it comes to correcting Port of Entry Discrepancy, or split pieces without reaching out to Descartes. **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** i'm not fully aware of any problems at this time. ### 8. system easy to navigate **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Import and Export | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2024 **What do you like best about Descartes Forwarder Enterprise Suite?** easy to processing AES and Bill of ladings **What do you dislike about Descartes Forwarder Enterprise Suite?** I only use for processing AES, bill of ladings and invocies **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** I'm not aware of problems ### 9. GPM - a great forwardes business suite for rates, quotes and Allocations. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Descartes Forwarder Enterprise Suite?** Nice people, global support, implementation through interfaces and therefore easy to integrate and vast opportunities of usage (at least for GPM). **What do you dislike about Descartes Forwarder Enterprise Suite?** Complexity and dependiencies in GPM sometimes lead to long and deeper analysis from tech teams to rule out bugs and find out system logic. **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** GPM is just one platform holding all the rates and quotes and no one needs to send around XLS sheets anymore. Also invoices can be checed and through the interfaces that are possible a lot of automation can take place (e.g. for accruals in the TMS). Also the option of Allocation Mgmnt meaning capacity planning and gives a good opportunity to get hold of the current forwardes business situation. ### 10. This platform is easy to use. and if i need help the customer service team is always willing to help **Rating:** 5.0/5.0 stars **Reviewed by:** Zachary M. | Import Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2024 **What do you like best about Descartes Forwarder Enterprise Suite?** I think the very straigt forwardness of the platform really helps to guide you through it. **What do you dislike about Descartes Forwarder Enterprise Suite?** I think sometimes when you have to restart a CHB file after only getting 1 rejection sometimes is a little irritating. **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** The customer service team is always very quick at replying and alwasy willing to help whenever we need and is VERY knowledgable. ### 11. Good functionality but the design is not good or friendly for users **Rating:** 3.5/5.0 stars **Reviewed by:** Thong T. | Business Process Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 17, 2024 **What do you like best about Descartes Forwarder Enterprise Suite?** Descartes offers multiple service which are mostly useful, able to integrate with other system. Especially with the consultancy, it allows user customize as they want. **What do you dislike about Descartes Forwarder Enterprise Suite?** GPM system does not have a user-friendly layout. **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** Descartes provide a RMS which helps us integrate with other system using for quotation and operating ### 12. THE BEST PRODUCTS **Rating:** 5.0/5.0 stars **Reviewed by:** MARY W. | Accounts receivable / before handle air export and ocean export very easy to use., Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2024 **What do you like best about Descartes Forwarder Enterprise Suite?** Yes, easy to use and all the I.T person always help the problem right away **What do you dislike about Descartes Forwarder Enterprise Suite?** I have been used over 20 years, everything is easy to search.. **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** If there are any issues or questions, they always resolved easily and timly. ### 13. It's the easiest platform I have worked on. **Rating:** 4.0/5.0 stars **Reviewed by:** Megan A. | Export Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2024 **What do you like best about Descartes Forwarder Enterprise Suite?** I like how simple it is to navigate. Having used cargowise for a few years Descartes was a breeze to learn and manage. **What do you dislike about Descartes Forwarder Enterprise Suite?** I don't like how it freeze or kick me out of file. **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** At this current time I don't have a problem with Descartes. ### 14. Robust, user-friendly platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2024 **What do you like best about Descartes Forwarder Enterprise Suite?** The platform's intuitive nature and ease of use. **What do you dislike about Descartes Forwarder Enterprise Suite?** There are a few management level reports that it can't run. **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** Shipment management and status notifications to clients. Also allows us to proccess both operations and accounting functions within the same program. ### 15. Rolling out system in the region and maintenance. **Rating:** 3.5/5.0 stars **Reviewed by:** Jorg U. | Sea Freight Head, EMEA, Enterprise (> 1000 emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Descartes Forwarder Enterprise Suite?** Having complete visibility on the regional contracts for internal stakeholders. **What do you dislike about Descartes Forwarder Enterprise Suite?** The interface for the quotation module could be more userfriendly. **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** Helping us with visibility on the contracts and helping us to maintain, make best use of the system. ### 16. Support you come to depend on! **Rating:** 5.0/5.0 stars **Reviewed by:** Dave R. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Descartes Forwarder Enterprise Suite?** OneView helps our team create our own effeciencies. ANd if you can't determine how exactly that is done from their robust Solutions center simply send them a support request and they will walk you trough it step by step! **What do you dislike about Descartes Forwarder Enterprise Suite?** I never seem to get feedback on ideas that end up on the cutting room floor. But I do when they get used so that is a plus **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** Event Messaging is allowing us to all but completely remove human error from Track and Trace oversights eliminating demurrage charges to my Clients and ourselves and Freight Forwarding agents and Customs Brokers. ### 17. Best Problem Resolve Team **Rating:** 5.0/5.0 stars **Reviewed by:** Yu Z. | Customs Entry Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2023 **What do you like best about Descartes Forwarder Enterprise Suite?** The layout is very clear and easy to recognize. When we have any kind of issues, we can email their service desk and it will get resolved very fast. A lot of duplicate functions will make the work more efficient. **What do you dislike about Descartes Forwarder Enterprise Suite?** Sometimes it will have a system glitch, and it will have to email Service Desk to help filing the entry. I tried to ask how to fix it for future reference, unfortunately, this is not the problem we can see on our end. But the bright side is, they are very fast! **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** When the APHIS Core Filing becomes a requirement, and we have multiple filings under one line. Oneview helped us to create a duplicate function for the section, which helped us to save more time by re-typing the same information. ### 18. Descartes is the most reliable Logistics software in the market **Rating:** 5.0/5.0 stars **Reviewed by:** Maria G. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2023 **What do you like best about Descartes Forwarder Enterprise Suite?** You can manage a shipment including the billin g from point A to point Z **What do you dislike about Descartes Forwarder Enterprise Suite?** Everything about Descartes is useful is you know how to use it. **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** Follow up the freight wihtout missing any step in the route. ### 19. Working with OneView Descartes **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2023 **What do you like best about Descartes Forwarder Enterprise Suite?** The upside of using the Descartes is that it's easy to manever on the program. If you looking for something specifics it's pretty basic and understandable. **What do you dislike about Descartes Forwarder Enterprise Suite?** My dislikes of Descartes One View is that at times the system will shutdown on you when you're working on something. But once I email Descartes. They will get back to you and fix the issue. **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** The program itself does not lag or shutdown as much. So it's definitely is benefitting. The customer service for Descartes is great and the program itself is easy to navigate. ### 20. OneView team is not transparent and not open to criticism and don't like change **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2023 **What do you like best about Descartes Forwarder Enterprise Suite?** So far the option of being able to extrack and create a part from the entry. and the use of truvis storage document. **What do you dislike about Descartes Forwarder Enterprise Suite?** Has too many windows a lot of unecesary fields not requiered for completing an entry. fees not generatig, basically all a manual process. Lack of Automation **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** Currenlty there are more problems than benefits, ServiceDesk is helpful fixing an issue but the problems continues to exist on other entries - [View Descartes Forwarder Enterprise Suite pricing details and edition comparison](https://www.g2.com/products/descartes-forwarder-enterprise-suite/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+17%3A42%3A41+-0500&secure%5Bsession_id%5D=e713b69f-15cb-43bd-8b01-4a25c7176a8f&secure%5Btoken%5D=11989a94d160cbd855aa0dc6c3b8fb379d4d9a3014c4266fd5d1a84df6dd38c6&format=llm_user) ## Descartes Forwarder Enterprise Suite Integrations - [ACE](https://www.g2.com/products/psc-software-ace/reviews) - [Adobe Acrobat](https://www.g2.com/products/adobe-acrobat/reviews) - [INTTRA by E2open](https://www.g2.com/products/inttra-by-e2open/reviews) - [OpenTrack](https://www.g2.com/products/opentrack/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) ## Descartes Forwarder Enterprise Suite Features **Carrier Management** - Carrier Information - Evaluation - Performance **Freight Modes** - Definitions - Pricing - Selection - Route Optimization **Customer Management** - Customer Portal - Quotes - Documents **Additional Functionality** - Local Forwarders - Reporting & Statistics - EDI - Shipping Labels - Rate Management - Document Management - Invoice Management - Activity Dashboard - Waybills - LTL/Shared Truckload - For Freight Operations - Generative AI - Delivery Tracking - Inventory Management - API - Shipping Management - Accounting - International Forwarders - Warehouse Management - Shipment Tracking - 3PL Management - Dispatch Management - Transportation Management - Fleet Management - Third-Party Integrations - AI Copilot - Real-Time Notifications - Truckload Management - Scheduling - Customer Management - Import/Export Management - Quotes/Estimates - Order Management ## Top Descartes Forwarder Enterprise Suite Alternatives - [Truckstop Load Board](https://www.g2.com/products/truckstop-load-board/reviews) - 4.0/5.0 (407 reviews) - [Magaya Supply Chain](https://www.g2.com/products/magaya-supply-chain/reviews) - 4.4/5.0 (292 reviews) - [GoComet](https://www.g2.com/products/gocomet/reviews) - 4.9/5.0 (238 reviews)