--- title: Descartes Customs & Compliance Suite Reviews meta\_title: 'Descartes Customs & Compliance Suite Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 106 reviews by the users' company size, role or industry to find out how Descartes Customs & Compliance Suite works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 106 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Supply Chain & Logistics url: https://www.g2.com/categories/supply-chain-logistics --- # Descartes Customs & Compliance Suite Reviews & Product Details Visit Website Streamline cross-border trade with preparation, filing and visibility solutions for cargo security, customs declarations, and other regulatory mandates with Descartes Customs & Compliance Suite™. * * * Product Website Descartes Customs & Compliance Suite Seller [Descartes Systems Group](https://www.g2.com/sellers/descartes-systems-group) Discussions [Descartes Customs & Compliance Suite Community](https://www.g2.com/products/descartes-customs-compliance-suite/discuss) Languages Supported English Solution Type All-in-One Overview by John Hernandez Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months [ View More Pricing Information ](https://www.g2.com/products/descartes-customs-compliance-suite/pricing) ## Descartes Customs & Compliance Suite Integrations (4) What do users say about integrations? Verified by Descartes Customs & Compliance Suite [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Adobe Acrobat ](https://www.g2.com/products/adobe-acrobat/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Custify ](https://www.g2.com/products/custify/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Oracle Database ](https://www.g2.com/products/oracle-database/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SAP ECC ](https://www.g2.com/products/sap-ecc/reviews) Show More ![Verified User in Package/Freight Delivery](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Package/Freight Delivery") UP Verified User in Package/Freight Delivery Mid-Market (51-1000 emp.) 12/24/2024 "Review for Descartes" 5/5 What do you like best about Descartes Customs & Compliance Suite? The system is easy to use, and there are several user guides. The support staff is nothing short of AMAZING. They are like an extension of my team. Even though I ask the same things sometimes, or things I should already know, they are so helpful, polite, and even funny LOL. I know that I can count on them to help me completly and quickly. Review collected by and hosted on G2.com. What do you dislike about Descartes Customs & Compliance Suite? I have not experienced any downsides yet. I know no system is perfect, so we will see how things go. But over the almost year of submitting entries, everything has been smooth and consisely handled. Review collected by and hosted on G2.com. What problems is Descartes Customs & Compliance Suite solving and how is that benefiting you? Not sure here. I use the system to process customs entries and pay duty statements Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller GB Giselle B. Senior Customs Administrator Small-Business (50 or fewer emp.) 5/6/2025 "Des Cartes is very knowleddeable and willing to help with any scenerio." 4.5/5 What do you like best about Descartes Customs & Compliance Suite? Very user friendly systems and resources. Questions are addressed quickly. Review collected by and hosted on G2.com. What do you dislike about Descartes Customs & Compliance Suite? The only issues I notice are internet issues. Slowness or crashing. These are typical internet issues and not related to DesCartes systems. Review collected by and hosted on G2.com. What problems is Descartes Customs & Compliance Suite solving and how is that benefiting you? Descartes updates their system quickly when new requirements arise. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller GG GUS G. Import Operations Manager Small-Business (50 or fewer emp.) 12/12/2024 "The software is very easy to use" 5/5 What do you like best about Descartes Customs & Compliance Suite? Is of ease access, the software is very intelligent and shows in a different color if there are items missing, which makes it more easy to wor Review collected by and hosted on G2.com. What do you dislike about Descartes Customs & Compliance Suite? Searching for shipments, we use a lot of file numbers from our customers and I would like to see that on the first screen so I can look it up, also, something that will allow me to search it as partial or give me more options, such as an asterisk or percentage icon so it will filter shipments that are similar Review collected by and hosted on G2.com. What problems is Descartes Customs & Compliance Suite solving and how is that benefiting you? It has helped our company with better and easier access to the software and being able to provide a more higher customer service Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Andrew P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew P.") AP Andrew P. Project Manager Mid-Market (51-1000 emp.) 1/2/2025 "Questaweb simplifies FTZ administration" 4/5 What do you like best about Descartes Customs & Compliance Suite? QW translates and visualizes CBP responses for human eyes. Tariff insert tools save time when entering entries and admissions. Review collected by and hosted on G2.com. What do you dislike about Descartes Customs & Compliance Suite? The web page application has occiasional caching issues (old data appearing on screen after updates). There are settign descriptions that are hard to comprehend. Review collected by and hosted on G2.com. What problems is Descartes Customs & Compliance Suite solving and how is that benefiting you? Storing product information and entry templates. We also utilize QW accounting. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Logistics and Supply Chain](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Logistics and Supply Chain") UL Verified User in Logistics and Supply Chain Mid-Market (51-1000 emp.) 5/8/2025 "Ocean Export Staff" 4.5/5 What do you like best about Descartes Customs & Compliance Suite? I have used Descartes for compliance filing such as AMS, ISF and now for ICS2 filing for many years. I personally feel it is an effective and simple platform, interface is clearly for easing entry data. Finally, it is an easeful compliance suite. Review collected by and hosted on G2.com. What do you dislike about Descartes Customs & Compliance Suite? None of thing that need to be shared for Descartes platform. Review collected by and hosted on G2.com. What problems is Descartes Customs & Compliance Suite solving and how is that benefiting you? None Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Christoph L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christoph L.") CL Christoph L. Teamleader Enterprise (\> 1000 emp.) 4/24/2025 "ICS 2 process implemented with unisys UPS air cargo" 4.5/5 What do you like best about Descartes Customs & Compliance Suite? good communication direct reply with helpdesk Review collected by and hosted on G2.com. What do you dislike about Descartes Customs & Compliance Suite? outage for updates often in our operation time frame Review collected by and hosted on G2.com. What problems is Descartes Customs & Compliance Suite solving and how is that benefiting you? ICS 2 REPORTING AND COMPLIANCE Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Audrey N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Audrey N.") AN Audrey N. Business Owner Small-Business (50 or fewer emp.) 12/19/2024 "Net CHB Review" 3.5/5 What do you like best about Descartes Customs & Compliance Suite? The system is efficient and easy to transistion between screens. The screens are not cluttered with too many applications on each screen. The knowledge base is helpful Review collected by and hosted on G2.com. What do you dislike about Descartes Customs & Compliance Suite? Replication is made by creating templates rather than copying existing entries or ISF Review collected by and hosted on G2.com. What problems is Descartes Customs & Compliance Suite solving and how is that benefiting you? n/a Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Import and Export](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Import and Export") UI Verified User in Import and Export Small-Business (50 or fewer emp.) 1/15/2025 "I think Descartes is fairly user friendly" 5/5 What do you like best about Descartes Customs & Compliance Suite? Great customer support. Response to issues are timely. Review collected by and hosted on G2.com. What do you dislike about Descartes Customs & Compliance Suite? I can't really say this is a dislike, but STRONTLY SUGGEST to add the fields of PORT OF ENTRY and DATE of ENTRY to the Manifest Search feature. Including these two fields would help immensely. Review collected by and hosted on G2.com. What problems is Descartes Customs & Compliance Suite solving and how is that benefiting you? I currently do not have any issues that I can think of. However, Customer Support is excellent when needed. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite on behalf of seller DL Dyone L. Trade Compliance Specialist Enterprise (\> 1000 emp.) 12/12/2024 "Friendly interface and great customer service" 5/5 What do you like best about Descartes Customs & Compliance Suite? NetCHB has a friendly interface making the job easier to operate Review collected by and hosted on G2.com. What do you dislike about Descartes Customs & Compliance Suite? I don't think I dislike NetCHB so far is the mostly friendy softwear I have ever use. Review collected by and hosted on G2.com. What problems is Descartes Customs & Compliance Suite solving and how is that benefiting you? NetCBH customer service is amazing, fast responses and always give good feedbacks. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Transportation/Trucking/Railroad](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Transportation/Trucking/Railroad") UT Verified User in Transportation/Trucking/Railroad Small-Business (50 or fewer emp.) 12/27/2024 "User friendly" 4.5/5 What do you like best about Descartes Customs & Compliance Suite? Mostly streamlined way of entering data. Customer support is always there. Review collected by and hosted on G2.com. What do you dislike about Descartes Customs & Compliance Suite? I don't like the way the voyage field is before the vessel name field on ocean entries and the port of unlading is after the port of entry on the header screen. I think it should be the other way around especially when there is an I.T. Review collected by and hosted on G2.com. What problems is Descartes Customs & Compliance Suite solving and how is that benefiting you? Transacting Customs business Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 8 months ### Average Discount 8% [ View More Pricing Information ](https://www.g2.com/products/descartes-customs-compliance-suite/pricing) ##### ##### Descartes Customs & Compliance Suite Features Import/Export Workflows Documents Sourcing Global Trade Management Visibility Compliance Risk [ View More Features ](https://www.g2.com/products/descartes-customs-compliance-suite/features) ## Top-Rated Alternatives [ ![ImportYeti](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ImportYeti") ImportYeti 4.9/5(378) ](https://www.g2.com/products/importyeti/reviews) [ ![PartnerLinQ](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "PartnerLinQ") PartnerLinQ 4.6/5(80) ](https://www.g2.com/products/partnerlinq/reviews) [ ![SAP Global Trade Services](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SAP Global Trade Services") SAP Global Trade Services 4.3/5(58) ](https://www.g2.com/products/sap-global-trade-services/reviews) [ View All Alternatives ](https://www.g2.com/products/descartes-customs-compliance-suite/competitors/alternatives) ##### Categories on G2 [Global Trade Management](https://www.g2.com/categories/global-trade-management)[Trade Compliance](https://www.g2.com/categories/trade-compliance) ##### Explore More [Submittable vs Bloomerang CRM: which is the highest rated grant management platform for organizations scaling operations while improving productivity and team satisfaction?](https://www.g2.com/discussions/submittable-vs-bloomerang-crm-which-is-the-highest-rated-grant-management-platform-for-organizations-scaling-operations-while-improving-productivity-and-team-satisfaction)[Which Oracle PeopleSoft resellers have the deepest expertise in enterprise HR, payroll, and talent management implementations for growing organisations?](https://www.g2.com/discussions/oracle-peoplesoft-resellers-which-oracle-peoplesoft-resellers-have-the-deepest-expertise-in-enterprise-hr-payroll-and-talent-ma)[Which visual configuration platforms offer real-time 3D preview compared to traditional static order forms?](https://www.g2.com/discussions/which-visual-configuration-platforms-offer-real-time-3d-preview-compared-to-traditional-static-order-forms) [Which presales management platforms are most used as the benchmark by SaaS companies?](https://www.g2.com/discussions/which-presales-management-platforms-are-most-used-as-the-benchmark-by-saas-companies)[What are the most reliable employee perks solutions based on user reviews for seamless HRIS integration?](https://www.g2.com/discussions/what-are-the-most-reliable-employee-perks-solutions-based-on-user-reviews-for-seamless-hris-integration)[Pros and Cons Details](https://www.g2.com/products/descartes-customs-compliance-suite/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)