--- title: Descartes Customs & Compliance Suite Reviews meta_title: 'Descartes Customs & Compliance Suite Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 105 reviews by the users' company size, role or industry to find out how Descartes Customs & Compliance Suite works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 105 scale: '5' date_modified: '2026-08-12' parent_category: name: Supply Chain & Logistics url: https://www.g2.com/categories/supply-chain-logistics --- # Descartes Customs & Compliance Suite Reviews **Vendor:** Descartes Systems Group **Category:** [Global Trade Management Software](https://www.g2.com/categories/global-trade-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 105 ## About Descartes Customs & Compliance Suite Streamline cross-border trade with preparation, filing and visibility solutions for cargo security, customs declarations, and other regulatory mandates with Descartes Customs & Compliance Suite™. ## Descartes Customs & Compliance Suite Pros & Cons **What users like:** - Users appreciate the **ease of use** of Descartes Customs & Compliance Suite, enjoying its efficient and friendly interface. (10 reviews) - Users commend the **quick and helpful customer support** of Descartes, essential for timely customs filing. (7 reviews) - Users value the **automation efficiency** of Descartes Customs & Compliance Suite, making customs management quick and accurate. (4 reviews) - Users value the **efficient reporting capabilities** of Descartes Customs & Compliance Suite, streamlining customs paperwork and improving accuracy. (4 reviews) - Users value the **timely response** from Descartes Customs & Compliance Suite, enhancing their experience with exceptional support. (4 reviews) - Users commend the **exceptional support** provided by the Descartes team, ensuring quick and efficient assistance whenever needed. (3 reviews) - Setup Ease (3 reviews) - Integrations (2 reviews) - Interface Design (2 reviews) - Problem Solving (2 reviews) **What users dislike:** - Users find the **slow performance** of the Descartes Customs & Compliance Suite frustrating, especially during crucial updates or support. (2 reviews) - Users find **customization issues** with the Descartes Customs & Compliance Suite due to additional costs and slow support responses. (1 reviews) - Users face **difficult learning** due to complex settings descriptions and occasional caching issues causing old data to appear. (1 reviews) - Users find **difficult navigation** due to the confusing order of fields in the interface of the suite. (1 reviews) - Users desire **more advanced reporting** features in Descartes Customs & Compliance Suite for deeper operational insights. (1 reviews) - Long Waiting Time (1 reviews) - Mobile Limitations (1 reviews) - Users often face **system delays** that disrupt customs clearance operations and hinder overall productivity. (1 reviews) - Poor Customer Support (1 reviews) - Update Issues (1 reviews) ## Descartes Customs & Compliance Suite Reviews ### 1. Overall, highly recommend! **Rating:** 5.0/5.0 stars **Reviewed by:** Crystal H. | Senior Compliance Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2025 **What do you like best about Descartes Customs & Compliance Suite?** Descartes has worked with some valuable partner companies to integrate valuable features that have made a huge impact on our operational process. **What do you dislike about Descartes Customs & Compliance Suite?** Additional reporting would be very helpful. We spend a fair amount of time trying to generate customized reports by running mashups of various reports. It would be nice to have a simpler process for some of these. **What problems is Descartes Customs & Compliance Suite solving and how is that benefiting you?** ITMR4 is serving as our operating system, in addition we rely on Customs.Info as a resource. ### 2. We started during Civid so the training was a little rough however the support team is excellent **Rating:** 4.0/5.0 stars **Reviewed by:** Rita G. | Import Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2025 **What do you like best about Descartes Customs & Compliance Suite?** The software is simplified to a point that our staff has been able to adapt quickly to using it **What do you dislike about Descartes Customs & Compliance Suite?** we often feel an accounting program would complement this software; we have a few issues drawing the charges from the system to invoice however they do seem to get resolved in a timely manner **What problems is Descartes Customs & Compliance Suite solving and how is that benefiting you?** The current importing climate with the US Tariffs have been handled quickly which has helped us adapt quickly ### 3. Most efficient software used so far. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Descartes Customs & Compliance Suite?** The suite is known for automating manual, repetitive, and time‑sensitive tasks — like HS classification, import documentation, screening, and customs filings. This reduces errors and keeps shipments moving without bottlenecks. **What do you dislike about Descartes Customs & Compliance Suite?** Users report system slowdowns and delays that disrupt customs‑clearance workflows and reduce productivity. **What problems is Descartes Customs & Compliance Suite solving and how is that benefiting you?** Not Applicable ### 4. Familiar and Reliable, but Invoice and Delivery Order Forms Need a Refresh **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2026 **What do you like best about Descartes Customs & Compliance Suite?** Familiarity - I've been with QuestWeb/Descartes for 28 years **What do you dislike about Descartes Customs & Compliance Suite?** Forms such as Invoice, etc can use a make over. Delivery orders layout can be changed to be easier to read. Pick up From/Location should have the whole address in one box and delivery to in the box next to it. **What problems is Descartes Customs & Compliance Suite solving and how is that benefiting you?** Inbond Clearances, Export AWB's, invoicing ### 5. Excellent Service and Support Team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Import and Export | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2025 **What do you like best about Descartes Customs & Compliance Suite?** I appreciate the service and responses from the service team. **What do you dislike about Descartes Customs & Compliance Suite?** Need more accurate notification upon submission of entries. For example, we did not get notification/warning that the manifest quantity is not equal to the quantity cleared/released. We don't click into manifest every single entry to check the quantity,so we need notifications on that. Thanks. **What problems is Descartes Customs & Compliance Suite solving and how is that benefiting you?** Service team is very helpful. ### 6. User friendly and great to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Machinery | Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2026 **What do you like best about Descartes Customs & Compliance Suite?** User Friendly easy to use Good for training beginners to the systems **What do you dislike about Descartes Customs & Compliance Suite?** System can be slow due to downloading issues. **What problems is Descartes Customs & Compliance Suite solving and how is that benefiting you?** Downloading surtax codes for all Origins (countries) some have Sima and Surtax for Classification Numbers ### 7. Great platform suited to our needs with the best service for help as needed ! **Rating:** 5.0/5.0 stars **Reviewed by:** Dawn S. | Logistics Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2025 **What do you like best about Descartes Customs & Compliance Suite?** Once trained, the ease of integration into our business was quite smooth. One field leads into another with ease, there's rarely any questions - but, if there is, the "service team" are quick to get you going again with enough feedback to understand where the issue was. We use the program almost daily and haven't been happier. **What do you dislike about Descartes Customs & Compliance Suite?** The only thing i can come up with is ... i like to have the option to speak verbally on occassion, mostly with a quick question/answer, but, these are the days of "online only", which is just an adjustment i need to make i suppose. **What problems is Descartes Customs & Compliance Suite solving and how is that benefiting you?** They provide a customs platform that's simple to use, and the electronic transactions are completed within a beneficial time frame ### 8. Lower compliance risk, reducing manual work and errors. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Descartes Customs & Compliance Suite?** We appreciate that the system prepares, validates, and electronically submits customs declarations and security filings, reducing manual work and errors. **What do you dislike about Descartes Customs & Compliance Suite?** Because the suite is feature‑rich, new users may find it overwhelming at first. Training is often needed to use the system efficiently **What problems is Descartes Customs & Compliance Suite solving and how is that benefiting you?** Lower compliance risk and less time spent researching regulatory updates. ### 9. Billing & Customs in One Platform, but Migration From Old Systems Needs Work **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Descartes Customs & Compliance Suite?** Integrating billing and customs to one platform **What do you dislike about Descartes Customs & Compliance Suite?** Doesnt integrate old system into new one **What problems is Descartes Customs & Compliance Suite solving and how is that benefiting you?** Customs compliance issues ### 10. NETCHB software is user friendly and is easy to manipulate **Rating:** 5.0/5.0 stars **Reviewed by:** Tom F. | consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2024 **What do you like best about Descartes Customs & Compliance Suite?** Ease of use, auto fill function is great and convenient **What do you dislike about Descartes Customs & Compliance Suite?** So far nothing dislike, if there is, then hard to reach customer service by phone **What problems is Descartes Customs & Compliance Suite solving and how is that benefiting you?** customs entry filing are major job, if there is an error in entry, NETCHB always help to solve ### 11. All-in-One Solution That Meets Every Need **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2025 **What do you like best about Descartes Customs & Compliance Suite?** It has everything we need and its intuitive **What do you dislike about Descartes Customs & Compliance Suite?** I had to chase down the salesman to get a preview on the product, I knwe we wanted but it was difficult to reach out **What problems is Descartes Customs & Compliance Suite solving and how is that benefiting you?** We used SmartBorders but they are going away, we had to look for a replacement ### 12. Top choice vendor for CBP approved ABI software. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Import and Export | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Descartes Customs & Compliance Suite?** Descartes' support team is quick to respond will helpful solutions. The platform is also regularly updated for either ease of use or to maintain alignment with the information that we as Customs Brokers need to report in filing customs entries. It provides a unified software for our imports, exports, and accounting needs. **What do you dislike about Descartes Customs & Compliance Suite?** Though promptly addressed by the support team and infrequently occurring, there is sometimes lag in the software. The client contact management aspect of it we find can be improved in that you cannot download client contact lists. **What problems is Descartes Customs & Compliance Suite solving and how is that benefiting you?** It is very useful to use one software to manage US Customs clearance filings, in-bond filings, export filings, vendor profiles, accounting, and document management. ### 13. Effortless to Use with Outstanding Web Access and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2025 **What do you like best about Descartes Customs & Compliance Suite?** Ease of use Web based Dedicated support. **What do you dislike about Descartes Customs & Compliance Suite?** I haven't found a downside to using Descartes. **What problems is Descartes Customs & Compliance Suite solving and how is that benefiting you?** Increased efficiency reduces fines by providing real-time visibility. Keeps up with changing regulations. Makes for faster entry of shipments (automatically populating fields) reduces fines ### 14. Good Software, But Customer Support Needs a Rethink **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2025 **What do you like best about Descartes Customs & Compliance Suite?** I've been using this software system for a while now, and overall, it meets most of my needs effectively. The core features work well, and the interface is intuitive enough to navigate without much of a learning curve. For the most part, it has streamlined my workflow and improved efficiency. **What do you dislike about Descartes Customs & Compliance Suite?** My experience with customer support has been frustrating—not because of delays, but because of the tone and approach. Rather than helping to troubleshoot collaboratively, support interactions often feel dismissive, with an undertone that implies user error is to blame. That kind of response makes it hard to feel confident reaching out for help when needed. **What problems is Descartes Customs & Compliance Suite solving and how is that benefiting you?** The software has helped streamline several aspects of my workflow, I particularly like the mass updates in items and trade partners. Tasks that used to be manual and time-consuming are now more efficient and consistent. ### 15. Effortless FTZ Management for Daily Operations **Rating:** 4.0/5.0 stars **Reviewed by:** Parker H. | Operations & FTZ Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Descartes Customs & Compliance Suite?** Easy to manage FTZ operations on a daily basis **What do you dislike about Descartes Customs & Compliance Suite?** Sometimes random updates remove functionality that is helpful, like no longer being able to pick foreign and domestic goods on the same packing list. **What problems is Descartes Customs & Compliance Suite solving and how is that benefiting you?** Everything needed to manage a Foreign Trade Zone is easily tracked and handled within Questaweb software. ### 16. Effortlessly Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Descartes Customs & Compliance Suite?** easy to use, get all in information on the screen **What do you dislike about Descartes Customs & Compliance Suite?** when a entry will rejection, it would be great to show such message on the home screen or anywhere is easy to see. or pop up with attention as the "rejection" for an entry is very import. **What problems is Descartes Customs & Compliance Suite solving and how is that benefiting you?** all kinds of problem. ### 17. Need it for every day! **Rating:** 5.0/5.0 stars **Reviewed by:** Willis N. | Compliance Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Descartes Customs & Compliance Suite?** Able to provide status update from time to time **What do you dislike about Descartes Customs & Compliance Suite?** Would be great to have a guide for different code for user to follow **What problems is Descartes Customs & Compliance Suite solving and how is that benefiting you?** EDI transmission ### 18. Reliable program for filing Customs entries **Rating:** 4.5/5.0 stars **Reviewed by:** Kaiyin J. | Accounting Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2024 **What do you like best about Descartes Customs & Compliance Suite?** I appreciate Descartes support, they get back to you fairly quickly and help resolve issues in a timely manner. This is important when you are using the program to file Customs entries which are often time sensitive. **What do you dislike about Descartes Customs & Compliance Suite?** Sometimes there are delays but often of out Descartes' control. **What problems is Descartes Customs & Compliance Suite solving and how is that benefiting you?** Descartes helps our small business file Customs entries in a timely manner. The program is user friendly and there is support when needed. ### 19. . **Rating:** 5.0/5.0 stars **Reviewed by:** Sammy L. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2025 **What do you like best about Descartes Customs & Compliance Suite?** It is reliable system to work with. Making easy our transmition of our transaction with US Customs **What do you dislike about Descartes Customs & Compliance Suite?** I do not have nothing that dislike about Descartes Customs & Compliance Suite **What problems is Descartes Customs & Compliance Suite solving and how is that benefiting you?** . ### 20. Solid Platform, But Room for Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Import and Export | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Descartes Customs & Compliance Suite?** The Platform -- easy to use - customer support is quick **What do you dislike about Descartes Customs & Compliance Suite?** would like more reports / reporting features **What problems is Descartes Customs & Compliance Suite solving and how is that benefiting you?** easy to use - quick and self explantatory ### 21. Boosted Work Efficiency and Happiness Thanks to Descartes NetCHB **Rating:** 5.0/5.0 stars **Reviewed by:** Yoonri L. | CUSTOMS BROKER COORDINATOR, Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2025 **What do you like best about Descartes Customs & Compliance Suite?** 1. Excellent and Kind Customer Service The customer service team at NETCHB consistently goes above and beyond to assist with any questions or issues. They are not only highly knowledgeable but also patient and courteous, making the entire experience seamless and stress-free. 2. Efficient Handling of Entry/ISF Submissions NETCHB has significantly streamlined the process of submitting Entry and ISF documents, which I frequently use. The system is designed to process data quickly and accurately, saving time and reducing the chances of errors. This efficiency has made managing customs paperwork far less tedious and more manageable. 3. Convenient and User-Friendly System The platform’s intuitive interface and clear navigation make it easy to use, even for those who are new to such systems. Whether it’s accessing specific functions or inputting data, every feature is designed to be straightforward and convenient, enhancing overall productivity. 4. Seamless Integration with Customs Systems NETCHB’s seamless integration with customs systems greatly simplifies customs clearance operations. This compatibility ensures smooth data transfer and minimizes any potential issues, making the entire process faster and more reliable. 5. Ease of Implementation Setting up and integrating NETCHB into our workflow was remarkably straightforward. The process was efficient, requiring minimal effort while ensuring everything was fully operational. This ease of implementation has saved time and resources, making the transition stress-free. **What do you dislike about Descartes Customs & Compliance Suite?** 1. Frequent System Delays One recurring issue is the frequent delays in system processing. For example, there was a two-hour system delay recently, which led to disruptions in customs clearance operations. These delays have been happening more frequently, and it would be greatly appreciated if measures were taken to improve the system's reliability. **What problems is Descartes Customs & Compliance Suite solving and how is that benefiting you?** The system accurately reflects updates to the US Customs regulations, HTS codes, allowing for smooth and hassle-free customs clearance operations. ### 22. Excellent service and excellent software **Rating:** 5.0/5.0 stars **Reviewed by:** Kim R. | Customs Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2025 **What do you like best about Descartes Customs & Compliance Suite?** For the most part it's user friendly. I've been using the ITMR4 since 2006. I prefer it over Cargo Wise which I used at another broker temporarily. I love how easy it is to upload databases and to easily find something on your shipment. Descartes has really worked hard to improve the capabilities on the ITMR4 over the years. It's a great program. **What do you dislike about Descartes Customs & Compliance Suite?** I find adding roles to a user for something they need is a little challenging. It's certainly a user error (me) for lack of understanding on this. **What problems is Descartes Customs & Compliance Suite solving and how is that benefiting you?** It's helping tremendously with surtax and CARM. Descartes is up to date in current trends in logistics. I also use the reports frequently for customers. ### 23. Customs Compliance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2025 **What do you like best about Descartes Customs & Compliance Suite?** The Descartes Customs & Compliance Suite provides automated and streamlined approach to customs operations within our in-house customs department. We utilize EIM integration with Descartes system for EDI supplier invoice transmission and SAP. Customer Support is very supportive to our needs as a customer. **What do you dislike about Descartes Customs & Compliance Suite?** With government regulation changes it can be tough for everyone to keep abreast of change. **What problems is Descartes Customs & Compliance Suite solving and how is that benefiting you?** The Descartes Customs & Compliance Suite has increased our accuracy and automation. This is key to keeping up within a fast paced environment. ### 24. Descartes Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Descartes Customs & Compliance Suite?** There is no compliance about Descartes because it's user friendly to use the software and if we face any issue in filing we can reach very easily and get immediate solution also. **What do you dislike about Descartes Customs & Compliance Suite?** Not to say dislike because we are getting general notice if their is any website issue like maintenance and it will be very useful to us filing **What problems is Descartes Customs & Compliance Suite solving and how is that benefiting you?** There is no specify problem while using Descartes and it's very user friendly to use ### 25. The Descartes Customs & Compliance Suite makes importing goods a dream. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wine and Spirits | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2025 **What do you like best about Descartes Customs & Compliance Suite?** The Descartes Customs & Compliance Suite is very user friendly. The customer support team are very eager to assist with implementation or displaying a number of important/relevant features. **What do you dislike about Descartes Customs & Compliance Suite?** Changes that are implemented within the Descartes Customs & Compliance Suite can sometime impact the final user ; however, the support team is always quick to react to helping manage these disruptions. **What problems is Descartes Customs & Compliance Suite solving and how is that benefiting you?** The Descartes Customs & Compliance Suite provides effective and accurate import solutions. ### 26. DSCC Demanding Specialist Customs Controller **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Descartes Customs & Compliance Suite?** The fact that it is versatile towards all the new customs borders of every nation **What do you dislike about Descartes Customs & Compliance Suite?** I couldn't say because what I've explored and use is useful and complete. **What problems is Descartes Customs & Compliance Suite solving and how is that benefiting you?** t works as a filter by checking the messages and reporting errors that could lead to sanctions from the authorities. ### 27. Good support **Rating:** 5.0/5.0 stars **Reviewed by:** Shiva R. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2025 **What do you like best about Descartes Customs & Compliance Suite?** Personally i felt that know how of the customs policies and compliance is excellent. your team is very supportive **What do you dislike about Descartes Customs & Compliance Suite?** Some of the features which can be provided to easily fill all the required data elements **What problems is Descartes Customs & Compliance Suite solving and how is that benefiting you?** Since ENS filing in European Customs i.e ICS2 is new to everyone, we got good support to understand the process and requirement of the ICS2 filings ### 28. Fast and Smooth Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2025 **What do you like best about Descartes Customs & Compliance Suite?** Everything is quick and easy to use. The controls are laid out in a good way to make completing task quicker. **What do you dislike about Descartes Customs & Compliance Suite?** Forms can at times have issues with size and things being cut off **What problems is Descartes Customs & Compliance Suite solving and how is that benefiting you?** Helping us provide quick help to our customers. ### 29. Easy to use CBP Brokerage Software **Rating:** 5.0/5.0 stars **Reviewed by:** Affan A. | Owner, Licensed Customs Broker, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Descartes Customs & Compliance Suite?** Extremely user intuative, easy to navigate & learn the various entry features, etc. Best part is no hardware required, the web based software makes setting up & running operations a breeze- whether at the home office, relaxing on a remote island far away from civilzation, & even 100 miles offshore in the middle of a tuna bite! **What do you dislike about Descartes Customs & Compliance Suite?** Nothing really! Keep up the great work!! **What problems is Descartes Customs & Compliance Suite solving and how is that benefiting you?** Ease of implimentation, & constant/automatic updates allow for complete ease of operations & allows me to focus on the business side. ### 30. Review for Descartes **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Package/Freight Delivery | Mid-Market (51-1000 emp.) **Reviewed Date:** December 24, 2024 **What do you like best about Descartes Customs & Compliance Suite?** The system is easy to use, and there are several user guides. The support staff is nothing short of AMAZING. They are like an extension of my team. Even though I ask the same things sometimes, or things I should already know, they are so helpful, polite, and even funny LOL. I know that I can count on them to help me completly and quickly. **What do you dislike about Descartes Customs & Compliance Suite?** I have not experienced any downsides yet. I know no system is perfect, so we will see how things go. But over the almost year of submitting entries, everything has been smooth and consisely handled. **What problems is Descartes Customs & Compliance Suite solving and how is that benefiting you?** Not sure here. I use the system to process customs entries and pay duty statements ### 31. Des Cartes is very knowleddeable and willing to help with any scenerio. **Rating:** 4.5/5.0 stars **Reviewed by:** Giselle B. | Senior Customs Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Descartes Customs & Compliance Suite?** Very user friendly systems and resources. Questions are addressed quickly. **What do you dislike about Descartes Customs & Compliance Suite?** The only issues I notice are internet issues. Slowness or crashing. These are typical internet issues and not related to DesCartes systems. **What problems is Descartes Customs & Compliance Suite solving and how is that benefiting you?** Descartes updates their system quickly when new requirements arise. ### 32. The software is very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** GUS G. | Import Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2024 **What do you like best about Descartes Customs & Compliance Suite?** Is of ease access, the software is very intelligent and shows in a different color if there are items missing, which makes it more easy to wor **What do you dislike about Descartes Customs & Compliance Suite?** Searching for shipments, we use a lot of file numbers from our customers and I would like to see that on the first screen so I can look it up, also, something that will allow me to search it as partial or give me more options, such as an asterisk or percentage icon so it will filter shipments that are similar **What problems is Descartes Customs & Compliance Suite solving and how is that benefiting you?** It has helped our company with better and easier access to the software and being able to provide a more higher customer service ### 33. Questaweb simplifies FTZ administration **Rating:** 4.0/5.0 stars **Reviewed by:** Andrew P. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 02, 2025 **What do you like best about Descartes Customs & Compliance Suite?** QW translates and visualizes CBP responses for human eyes. Tariff insert tools save time when entering entries and admissions. **What do you dislike about Descartes Customs & Compliance Suite?** The web page application has occiasional caching issues (old data appearing on screen after updates). There are settign descriptions that are hard to comprehend. **What problems is Descartes Customs & Compliance Suite solving and how is that benefiting you?** Storing product information and entry templates. We also utilize QW accounting. ### 34. Ocean Export Staff **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Descartes Customs & Compliance Suite?** I have used Descartes for compliance filing such as AMS, ISF and now for ICS2 filing for many years. I personally feel it is an effective and simple platform, interface is clearly for easing entry data. Finally, it is an easeful compliance suite. **What do you dislike about Descartes Customs & Compliance Suite?** None of thing that need to be shared for Descartes platform. **What problems is Descartes Customs & Compliance Suite solving and how is that benefiting you?** None ### 35. ICS 2 process implemented with unisys UPS air cargo **Rating:** 4.5/5.0 stars **Reviewed by:** Christoph L. | Teamleader, Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2025 **What do you like best about Descartes Customs & Compliance Suite?** good communication direct reply with helpdesk **What do you dislike about Descartes Customs & Compliance Suite?** outage for updates often in our operation time frame **What problems is Descartes Customs & Compliance Suite solving and how is that benefiting you?** ICS 2 REPORTING AND COMPLIANCE ### 36. Net CHB Review **Rating:** 3.5/5.0 stars **Reviewed by:** Audrey N. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2024 **What do you like best about Descartes Customs & Compliance Suite?** The system is efficient and easy to transistion between screens. The screens are not cluttered with too many applications on each screen. The knowledge base is helpful **What do you dislike about Descartes Customs & Compliance Suite?** Replication is made by creating templates rather than copying existing entries or ISF **What problems is Descartes Customs & Compliance Suite solving and how is that benefiting you?** n/a ### 37. I think Descartes is fairly user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Import and Export | Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2025 **What do you like best about Descartes Customs & Compliance Suite?** Great customer support. Response to issues are timely. **What do you dislike about Descartes Customs & Compliance Suite?** I can't really say this is a dislike, but STRONTLY SUGGEST to add the fields of PORT OF ENTRY and DATE of ENTRY to the Manifest Search feature. Including these two fields would help immensely. **What problems is Descartes Customs & Compliance Suite solving and how is that benefiting you?** I currently do not have any issues that I can think of. However, Customer Support is excellent when needed. ### 38. Friendly interface and great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Dyone L. | Trade Compliance Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2024 **What do you like best about Descartes Customs & Compliance Suite?** NetCHB has a friendly interface making the job easier to operate **What do you dislike about Descartes Customs & Compliance Suite?** I don't think I dislike NetCHB so far is the mostly friendy softwear I have ever use. **What problems is Descartes Customs & Compliance Suite solving and how is that benefiting you?** NetCBH customer service is amazing, fast responses and always give good feedbacks. ### 39. User friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2024 **What do you like best about Descartes Customs & Compliance Suite?** Mostly streamlined way of entering data. Customer support is always there. **What do you dislike about Descartes Customs & Compliance Suite?** I don't like the way the voyage field is before the vessel name field on ocean entries and the port of unlading is after the port of entry on the header screen. I think it should be the other way around especially when there is an I.T. **What problems is Descartes Customs & Compliance Suite solving and how is that benefiting you?** Transacting Customs business ### 40. User friendly system for all size brokerage **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2024 **What do you like best about Descartes Customs & Compliance Suite?** I like the service plat form. Anytime when we have any questions, the service team always help us to solve the problem very quick. Easily for us to move forward. **What do you dislike about Descartes Customs & Compliance Suite?** Not find yet. To me and my team, everything is perfect. **What problems is Descartes Customs & Compliance Suite solving and how is that benefiting you?** Some cases we use regular way to clear customs and then terminal cannot see release. It could be piece count issue, port code issue or system update issue of terminal or carrier. When this kind of the situation happens, we can always get support from the team. Some cases we did authorization of the payment and later on case need to cancel and the authorization need to be revise. We are not familar with it, the service team help us out. ### 41. Netchb **Rating:** 4.5/5.0 stars **Reviewed by:** Matt J. | CEO TR International, Inc, Small-Business (50 or fewer emp.) **Reviewed Date:** December 24, 2024 **What do you like best about Descartes Customs & Compliance Suite?** I use Netchb daily to file Customs entries for our small business. I find Netchb user friendly, efficient and also provides support when issues arise. **What do you dislike about Descartes Customs & Compliance Suite?** At this time, I do not have any strong dislikes. **What problems is Descartes Customs & Compliance Suite solving and how is that benefiting you?** I use Netchb daily to file Customs entries. ### 42. DESCARTES CUSTOMS & COMPLIANCE SUITE **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2024 **What do you like best about Descartes Customs & Compliance Suite?** Friendly interface to connect with customs system **What do you dislike about Descartes Customs & Compliance Suite?** Some data search may have more options and imporve the function **What problems is Descartes Customs & Compliance Suite solving and how is that benefiting you?** Helping to provide suggestion how to input customs clearance data to meet the requirement and guide you ### 43. Every day must have tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2024 **What do you like best about Descartes Customs & Compliance Suite?** Having global tariff classification at one place, also WCO explanatory Notes and customs' rulings available. The system is very easy to use and I go there every day. **What do you dislike about Descartes Customs & Compliance Suite?** Information about import and export requirements **What problems is Descartes Customs & Compliance Suite solving and how is that benefiting you?** Customs tariff classification ### 44. Chief Operating Officer **Rating:** 4.5/5.0 stars **Reviewed by:** Michael w. | Chief Operations Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2024 **What do you like best about Descartes Customs & Compliance Suite?** All important information are all in 1 place, User Friendly and easy to operate. I understand the UI/UX engineer tried to simplify the operations as much as possible. **What do you dislike about Descartes Customs & Compliance Suite?** There was 1 time that a random issue popped up. Our custom broker was stuck in the middle of the process. Until a actual customer service agent were involved, the glitch would not be solved. But this is a extreme rare case, it should be a glitch deep in the system. **What problems is Descartes Customs & Compliance Suite solving and how is that benefiting you?** It is straight forward and easy to use. ### 45. Great software, and has helped us with modernizing our processes **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2025 **What do you like best about Descartes Customs & Compliance Suite?** Ease of use and versatility. Support is great. **What do you dislike about Descartes Customs & Compliance Suite?** Nothing in particular. Seems to be easy to use and compatible all of the time. **What problems is Descartes Customs & Compliance Suite solving and how is that benefiting you?** Speed of entry time, and being simple to find everything we need to help out clients ### 46. Descartes/Net CHB has been a very important tool for our business. I highly recommend this product! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Import and Export | Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2025 **What do you like best about Descartes Customs & Compliance Suite?** The software for elaborating documents and comunicating with CBP is priceless for my business and Descartes/Net CHB gives amazing service. They always respond and help in resolviong issues. **What do you dislike about Descartes Customs & Compliance Suite?** At times when we need changes or additions to the sofware, the response time is slow and takes a long time. **What problems is Descartes Customs & Compliance Suite solving and how is that benefiting you?** Customs Business which is our core business. ### 47. It works fine for what is designed some issues w system updates and new versions customization costs **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2024 **What do you like best about Descartes Customs & Compliance Suite?** processing many items at once, some good reports **What do you dislike about Descartes Customs & Compliance Suite?** new system implementation can take weeks, customization costs extra, somewhat slow response from the support team **What problems is Descartes Customs & Compliance Suite solving and how is that benefiting you?** it manages the filing of FTZ Admissions and Customs Entries in an organized electonic fashion which in turn helps with the productivity and efficiency ### 48. A Great ABI Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2024 **What do you like best about Descartes Customs & Compliance Suite?** The simplicity of design, great customer support, and the ability to do everything I need for customs brokerage in one application. **What do you dislike about Descartes Customs & Compliance Suite?** I would like for there to be a way to store customs clearance records on the platform as well. **What problems is Descartes Customs & Compliance Suite solving and how is that benefiting you?** The software I use is NetCHB and it is an ABI software that is the foundation of my business operations. ### 49. Just like all their products, Descartes FTZ Management is another great platform **Rating:** 5.0/5.0 stars **Reviewed by:** Gary S. | Business Development, Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2023 **What do you like best about Descartes Customs & Compliance Suite?** First, for transparency, this was a demonstration. But, the software excels in managing customs-controlled inventory and movement in North America, Europe, and the United Kingdom. Descartes' solution stands out for its robust functionality, incorporating rule-based integration tools and electronic connectivity. **What do you dislike about Descartes Customs & Compliance Suite?** Although the software supports automated filing of various processes, a user might desire more advanced reporting features or analytics to gain deeper insights into their FTZ and bonded warehouse operations. These considerations, if addressed, could further enhance the user experience and tailor the solution to meet individual business requirements. **What problems is Descartes Customs & Compliance Suite solving and how is that benefiting you?** Again, this response is based on a demonstration. But, Descartes FTZ Management solves the challenges of regulatory compliance, inventory management, and data integration, offering our U.S. Customs Broker operations with two warehouses a comprehensive solution that enhances efficiency, accuracy, and overall compliance in the complex landscape of foreign trade zones and bonded warehouses. ### 50. A Comprehensive Review of eCustoms Software and Its Advantages **Rating:** 5.0/5.0 stars **Reviewed by:** Nagendra G. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2023 **What do you like best about Descartes Customs & Compliance Suite?** "e-Customs™ has truly revolutionized the data submission process to HMRC and other government agencies. Its secure, web-based solution offers a level of convenience that stands out, allowing filers to seamlessly submit data with ease. The concise and user-friendly interface makes the entire process straightforward, enhancing efficiency and reducing the complexity traditionally associated with such submissions. The commitment to security reassures users, providing a reliable platform for handling sensitive information. Overall, e-Customs™ has become an invaluable tool, streamlining regulatory compliance in a way that is both accessible and efficient **What do you dislike about Descartes Customs & Compliance Suite?** "While eCustoms™ offers many valuable features, I have encountered challenges with few advanced user friendly options . I believe addressing this issue could further enhance the overall user experience." **What problems is Descartes Customs & Compliance Suite solving and how is that benefiting you?** Increase in trade flows and economic integration Reduces trade deflection - [View Descartes Customs & Compliance Suite pricing details and edition comparison](https://www.g2.com/products/descartes-customs-compliance-suite/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+11%3A02%3A20+-0500&secure%5Bsession_id%5D=12a3f3d8-74e5-44a0-ae9b-dd0ec541d1b6&secure%5Btoken%5D=57b33d0c3c011e0752aa326d55d553479177ee4b188ef430d2cd7bca2f995341&format=llm_user) ## Descartes Customs & Compliance Suite Integrations - [Adobe Acrobat](https://www.g2.com/products/adobe-acrobat/reviews) - [Custify](https://www.g2.com/products/custify/reviews) - [Oracle Database](https://www.g2.com/products/oracle-database/reviews) - [SAP ECC](https://www.g2.com/products/sap-ecc/reviews) ## Descartes Customs & Compliance Suite Features **Import/Export** - Workflows - Documents - Sourcing - Costs **Risk Management - Trade Compliance** - Operational Risk - Assessments - Supplier Evaluation **Global Trade Management** - Visibility - Compliance - Risk **Compliance - Trade Compliance** - Standards & Regulations **Supplier Information - Trade Compliance** - Qualifications - Profiles **Management - Trade Compliance** - Documents - Approval **Generative AI - Trade Compliance** - AI Text Summarization - AI Image-to-Text ## Top Descartes Customs & Compliance Suite Alternatives - [ImportYeti](https://www.g2.com/products/importyeti/reviews) - 4.9/5.0 (378 reviews) - [PartnerLinQ](https://www.g2.com/products/partnerlinq/reviews) - 4.6/5.0 (79 reviews) - [SAP Global Trade Services](https://www.g2.com/products/sap-global-trade-services/reviews) - 4.3/5.0 (58 reviews)