Nothing. It was a terrible experience from beginning to end. Review collected by and hosted on G2.com.
In one word, Decimal is TERRIBLE. They were all too happy to collect monthly fees but when it came to providing the basic accounting services they promised the work was either not done or seemingly done by a team with absolutely no accounting knowledge. They would miss invoice runs, and make up cash deposits to keep receivables up to date. You read that correctly, they would make up fake cash deposits and then mark invoices as paid. When confronted about this, their support team said this was concerning and they would look into addressing these "quality issues", but they also felt they had done some accounting work and had "substantially provided services" so they were entitled to their monthly fee. Yes, they wanted to collect a fee for the work it took them to make phony transactions in our accounting systems. It has taken months and thousands of dollars to repair the damage Decimal did to our books. The list of critical accounting errors they made is too long to include here. I wouldn't wish this service on my worst enemy. Review collected by and hosted on G2.com.
