# customer support outsourcing Reviews
**Vendor:** ContactPoint 360  
**Category:** [Contact Center Consulting Providers](https://www.g2.com/categories/contact-center-consulting)
## About customer support outsourcing
ContactPoint 360 takes a new hybrid approach to CX by offering full-service omnichannel contact center solutions, digital transformation experts, and full-stack developers all working together to assist our clients to connect with their customers via all points on the customer journey compass. ContactPoint 360 is a global BPO with locations in Canada, The United States, Colombia, India, the Philippines, the United Kingdom, and Greece. Our ability to aggregate such a wide array of talent, technology, and expertise across the world within one agile organization is what adds the 360 to ContactPoint!






- [View customer support outsourcing pricing details and edition comparison](https://www.g2.com/products/customer-support-outsourcing/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-27+23%3A29%3A29+-0500&secure%5Bsession_id%5D=c884bfba-5c27-4b7b-8448-ea67b3d66968&secure%5Btoken%5D=f274d6ff18abd8bfc671f4c7d8f214f9f00f381f1d1503a99aacc44d77ee7393&format=llm_user)

## customer support outsourcing Features
**Planning**
- Needs Assessment
- Resource Allocation
- Stayed within Budget
- Statement of Work
- Best Practices

**Delivery**
- Technical Expertise
- Met Deadlines
- Meeting Management
- Project Updates
- Scope Management
- Roll-out

**Team Quality**
- Change Management Skills
- Executive Presence
- Vertical Expertise
- Technology Partnerships

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